directvnow.com Unsupported Browser Message

Site Outreach Issue #10014423

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Details

Created
Nov 30, 2016
Privacy
This issue is public.
Reports
Reported by 8 people

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Steps to reproduce

Repro steps:

  1. Navigate to https://directvnow.com/ using Edge

  2. Click on “Sign in” or “Start your FREE trial now”

  3. Observe unsupported browser message

https://directvnow.com/accounts/BrowserNotSupported.html

 

Note: Site appears to use Silverlight but works on Chrome 50+ 

Attachments

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    Comments and activity

    • Microsoft Edge Team

      Kelly Y. Nov 30, 2016 2016-11-30T21:52:18.08Z

      Changed Assigned To to “Kelly Y.”

      Kelly Y. Nov 30, 2016 2016-11-30T21:52:18.08Z

      Changed Status to “Site Outreach”

      MicrosoftUserFeedbackService Jan 5, 2017 2017-01-05T13:57:18.807Z

      Changed Steps to Reproduce

      Kelly Y. Jan 18, 2017 2017-01-18T23:54:11.84Z

      Changed Steps to Reproduce

    • Kelly Y. Jan 18, 2017 2017-01-18T23:57:18.19Z Microsoft Edge Team

      Site appears to be doing UA string sniffing and showing unsupported browser message to Edge users.  Attempting outreach to site owners to see how Edge can be unblocked.

    • Microsoft Edge Team

      Kelly Y. Mar 6, 2017 2017-03-06T23:43:47.223Z

      Changed Status from “Site Outreach” to “Won’t fix”

    • Kelly Y. Mar 6, 2017 2017-03-06T23:43:47.223Z Microsoft Edge Team

      Resolving bug as Won’t Fix.  We’ve outreached to Directv many times about this issue, this is a 3rd party issue and it is something that Directv needs to fix.

    • Microsoft Edge Team

      Balaji B. Jul 6, 2017 2017-07-06T19:05:59.603Z

      Changed Assigned To to “ecoengie”

      Balaji B. Jul 6, 2017 2017-07-06T19:05:59.603Z

      Changed Status from “Won’t fix” to “Site Outreach”

      Kelly Y. Jul 7, 2017 2017-07-07T16:47:36.22Z

      Changed Assigned To from “ecoengie” to “Kelly Y.”

      Kelly Y. Jul 7, 2017 2017-07-07T16:47:36.22Z

      Changed Status from “Site Outreach” to “Site Outreach”

    • James M. Jul 13, 2017 2017-07-13T17:18:28.127Z Microsoft Edge Team

      Hello,

      Thank you for providing this information about the issue. We have confirmed the problem, and we are working on a solution for a future build of Edge. We are presently tracking this issue as a duplicate of an existing internal bug report. We look forward to additional feedback you may have on how we can improve Microsoft Edge.

      Best Wishes,
      The MS Edge Team

    • Thomas S. Jul 21, 2018 2018-07-21T11:28:08.13Z

      This is still an issue and is very frustrating. DirecTV will not play on Edge! Also networks like paramount network (formerly Spike TV) will not play correctly. When are you guys going to fix this so I can uninstall Chrome which just works.

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