Unsupported Browser Message

Site Outreach Issue #10014423


Nov 30, 2016
This issue is public.
Reported by 8 people

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Steps to reproduce

Repro steps:

  1. Navigate to using Edge

  2. Click on “Sign in” or “Start your FREE trial now”

  3. Observe unsupported browser message


Note: Site appears to use Silverlight but works on Chrome 50+ 


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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Kelly Y.”

      Changed Status to “Site Outreach”

      Changed Steps to Reproduce

      Changed Steps to Reproduce

    • Site appears to be doing UA string sniffing and showing unsupported browser message to Edge users.  Attempting outreach to site owners to see how Edge can be unblocked.

    • Microsoft Edge Team

      Changed Status from “Site Outreach” to “Won’t fix”

    • Resolving bug as Won’t Fix.  We’ve outreached to Directv many times about this issue, this is a 3rd party issue and it is something that Directv needs to fix.

    • Microsoft Edge Team

      Changed Assigned To to “ecoengie”

      Changed Status from “Won’t fix” to “Site Outreach”

      Changed Assigned To from “ecoengie” to “Kelly Y.”

      Changed Status from “Site Outreach” to “Site Outreach”

    • Hello,

      Thank you for providing this information about the issue. We have confirmed the problem, and we are working on a solution for a future build of Edge. We are presently tracking this issue as a duplicate of an existing internal bug report. We look forward to additional feedback you may have on how we can improve Microsoft Edge.

      Best Wishes,
      The MS Edge Team

    • This is still an issue and is very frustrating. DirecTV will not play on Edge! Also networks like paramount network (formerly Spike TV) will not play correctly. When are you guys going to fix this so I can uninstall Chrome which just works.

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