Microsoft edge issue tracker fails when uploading large file attachments

Fixed Issue #10089046

Details

Author
Goran B.
Created
Dec 6, 2016
Privacy
This issue is public.
Reports
Reported by 1 person

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Steps to reproduce

When both opening a new issue or attaching contents afterwards, Microsoft Edge Platform Issue Tracker will crash with cryptic error:

Page not found

App server: microsoft-edge

Expected behaviour:
Either a better error message signifying to user that file size is cause of the issue, or support for large files upload

Attachments

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Ibrahim O.”

    • Issue tracker is limited to 250MB file size by design, could you please let us know what is your file size you are trying to upload and what is the extension of the file?

      Thanks,
      The MS Edge Team 

    • File size at which this occurred was 40.4MB and it was a zip archive.
      My main issue is not that file couldn’t be uploaded, but that I was unable to get any useful information about why did my other issue failed to be submitted.

      I took couple of attempts, and they all resulted in different errors. The one that I described is just the last one.

      I solved my issue by uploading the archive to onedrive and providing link to it, but it would be better if knew what to do after first failed attempt.

    • Microsoft Edge Team

      Changed Status to “By design”

    • Thank you for the update. I see the issue. I will go ahead and resolve this issue as “By design” but we will take a look at this issue and proceed internally.

      Best regards,
      The MS Edge Team

    • Changed Status from “By design”

    • I can not agree that this issue should be resolved as “By design” when there is a the adding attachments smaller than mentioned 250MB still leads to failure.

      In my opinion there are a couple of issue here and it is highly unlikely that they are by design:

      1. Fail on attachments smaller than limit
      2. Bad error message
      3. Inconsistent error message
      4. All data that user initially inputted is lost

      It would be best to close this ticket when all of the issues are fixed, so that developers can have a transparent view into status.

    • Microsoft Edge Team

      Changed Assigned To to “Ibrahim O.”

      Changed Assigned To from “Ibrahim O.” to “Steven K.”

    • Hi Goran,

      I agree with you.  I am not ‘fond’ of losing any of my work and especially when I was going out of my way to give constructive feedback and then after that an error message that is not useful.

      I did want to let you know that there have been recent changes to the EdgeHTML issue tracker.  I am not aware of all of the fixes, so I can not guarantee your issue is resolved.  Would you mind trying to reproduce the issues you experienced?

      Appreciate you taking the time and your patience,

      The MS Edge Team

    • Microsoft Edge Team

      Changed Status to “Fixed”

    • Hi Goran,

      Since I have not heard back from you and because it appears to be fixed in the latest releases, I am going to mark this as ‘fixed.’  If you can reproduce this issue in a current release, please let us know as soon as possible so that we can re-open this issue.

      Your feedback is very helpful as it helps us to improve the quality of Microsoft Edge.

      The MS Edge Team

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