Extremely slow performance with https://www.servicenow.com/ - One of biggest ITSM providers today

External Issue #10138503


Lukas D.
Dec 9, 2016
This issue is public.
Found in
  • Microsoft Edge
Found in build #
Reported by 1 person

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Steps to reproduce

ServiceNow is heavily using angular, jquery and other javascript frameworks. Sadly Google Chrome is able to handle opening of exactly same page in average 2x-3x faster than Microsoft Edge. Same performance degradation can be seen in javascript framework benchmark http://browserbench.org/Speedometer/ and other pages heavily using javascript and manipulating with DOM.

Page opening time in Edge: 45s
Page opening time in Chrome: 16s
Speedometer score in Edge: 50
Speedometer score in Chrome: 123.5


Comments and activity

  • Free developer instance of ServiceNow for debugging purposes can be ordered at https://developer.servicenow.com/app.do after free registration.

  • Microsoft Edge Team

    Changed Assigned To to “Brad E.”

    Changed Status to “External”

  • This is a known issue with MS Edge and we are working to speed up the browser when it comes to manipulating the DOM with each release. Thank you for your feedback on MS Edge.

    Best regards,
    The MS Edge Team

  • }This issue has been resolved External. This means this issue may require a new feature to be implemented or other work that is more significant than a typical bug. You may be able to find more information on this issue by searching for related features on status.microsoftedge.com and uservoice.microsoftedge.com.

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