Error playing videos in Hulu with error ERROR_GRAPHICS_OPM_NOT_SUPPORTED

Not reproducible Issue #10154724

Details

Author
Warren F.
Created
Dec 11, 2016
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
14.14393
Reports
Reported by 2 people

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Steps to reproduce

Its pretty easy to duplicate. Any video on Hulu presents with the same issue in Edge:

Login to Hulu.

Attempt to play any video.
Browser loads the play page.
Back box appears for the player. Shortly after the black box appears an error message is displayed:

Sorry, an error has occurred while streaming this video.
We apologize for any inconvenience.

The player version is: Hulu Player 5.0.0.302207

No errors appear in the javascript of developer tools menu. Same form works fine in IE and Chrome.

I thought it should probably work in edge. I have attached a screen shot. Same thing occurs in the app from the store. I am assuming it is using a similar engine.

Attachments

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Brad E.”

    Changed Assigned To to “Venkat K.”

    Changed Status to “Needs root cause”

    Changed Assigned To from “Venkat K.” to “Erik A.”

    Changed Assigned To to “Stephen E.”

    Changed Title from “Error playing videos in Hulu” to “Error playing videos in Hulu with error ERROR_GRAPHICS_OPM_NOT_SUPPORTED”

    Changed Assigned To from “Stephen E.” to “Brian K.”

    Changed Assigned To from “Brian K.” to “Isuru P.”

    Changed Status from “Needs root cause” to “Confirmed”

  • Thanks for reporting this issue.

    We will need a media foundation trace for further investigation.

    Instructions:

    1. Download the attached “Trace_external.zip” and extract it locally.
    2. Open an elevated command prompt, navigate to the unzipped directory and run the following command:
          Trace.cmd
  • Microsoft Edge Team

    Changed Status from “Confirmed” to “Not reproducible”

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