MS Edge Couldn't Reach Printer

Not reproducible Issue #10309232

Details

Author
David V.
Created
Dec 24, 2016
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
14.14393
Reports
Reported by 1 person

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Steps to reproduce

Trying to print webpages or PDF from MS Edge invokes error msg “We couldn’t reach this printer. Make sure the printer is on …” I can print the same pages using Google browser or IE. Setup is: Microsoft Edge 38.14393.0.0 Microsoft EdgeHTML 14.14393
MS Windows 10 version 1607 (OS Build 14393.56)
Running in physical machine mode
Anti-virus = Frontier Communications

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Brad E.”

      Changed Status to “Not reproducible”

    • Hello,

       

      Thank
      you for your feedback on Edge. This item is not actionable in its current
      state.  If you could provide us with some more information we would be
      happy to look into this. Please provide:

       

      1.)
      Repro steps, including the affected website(s).

      2.)
      Fiddler / Network trace.

      3.)
      Screenshots of the problem

      4.)
      Output from a DXDiag report (for hardware details).

       

      Any
      of these items would make the item more useful for us to triage and direct to
      the appropriate teams for investigation.

       

      All
      the best,

      The
      MS Edge Team

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