Can not close popup

Site Outreach Issue #10316294


Dec 26, 2016
This issue is public.
Found in
  • Internet Explorer
Reported by 1 person

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Steps to reproduce

Hi, I wonder if anyone can help with an annoying little problem, to get rid of a repeating Microsoft pop-up which doesn’t respond when I click on it.
About a week ago, when I opened Internet Explorer there was a pop-up window entitled 'Internet Explorer 11 - Choose your home page and search settings’. [see attached picture].
I duly chose to keep my current settings, and clicked 'Done’. But nothing happened. The window did not respond to my clicking so I had to close it. The pop-up window now reappears every time I open Internet Explorer, but it still never responds when I click 'Done’.
I can change the selection between ‘Microsoft settings’ and ‘Your current settings’ but clicking ‘Done’ achieves nothing. It also doesn’t respond if I click the ‘Click here to learn more’ link.
The only way I can close the window is to click the red X close button in the top-right corner. However, this presumably doesn’t save my (unchanged) settings in the way that Microsoft want, so the pop-up just reappears every time I open IE.


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Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Brad E.”

  • Sorry, this website is only about issues with rendering websites in our newest rendering engine, Microsoft Edge. I don’t know what is the best venue to troubleshoot your (very valid but unrelated) problem, but I would guess the Microsoft forums are a good candidate. Maybe Brad Edwards has a better idea?

  • Microsoft Edge Team

    Changed Status to “Site Outreach”

    Changed Assigned To to “Brad E.”

  • It is possible that it did not sync the first few times you tried. Are you still getting the same problem?

  • Microsoft Edge Team

    Changed Assigned To from “Brad E.” to “James M.”

  • Hello,

    Thank you for providing your feedback on IE11. We are not accepting feedback on Internet Explorer through this portal any longer (unless security related). We welcome any feedback you have on Microsoft Edge through this website.

    Best Wishes,
    The MS Edge Team

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