Missing Favorites in Microsoft Edge

Not reproducible Issue #10437890

Details

Author
Aubrey R.
Created
Jan 6, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
14.14393
Reports
Reported by 2 people

Sign in to watch or report this issue.

Steps to reproduce

Today I restarted my Windows 10 machine, and when I logged back in, I noticed I had several favorites missing in the Microsoft Edge Browser. This is the third time this has happened now.

How do I go about recovering these favorites?

Attachments

Comments and activity

  • The other thing I noticed when this occurred, is that edge browser turned off the “show the favorites bar” and it reset my default search engine from google to bing.

  • Microsoft Edge Team

    Changed Assigned To to “Brad E.”

    Changed Assigned To to “Balaji B.”

  • Microsoft edge seems to do its own dumping of my favorites. I signed in this morning and it says Welcome to Microsoft Edge!.. Like WTF … I have lost everything again. WHY… I have not changed anything and this happens… WHAT CAN YOU DO? I SEE NOTHING IN HERE ASSISTING EVERYONE WITH THIS ISSUE.

  • Microsoft Edge Team

    Changed Assigned To to “Dave B.”

    Changed Assigned To from “Dave B.” to “Vasu P.”

    Changed Assigned To from “Vasu P.” to “Bill Y.”

    Changed Status to “Confirmed”

    Changed Assigned To from “Bill Y.” to “Vasu P.”

    Changed Status from “Confirmed” to “Not reproducible”

  • Hello,

    Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge with the information at hand. Please update this case when you can provide more details, such as an MFTraceLog (follow the instructions in the attached file MF_Logging_Instructions.txt).

    Best Wishes,
    The MS Edge Team

  • I have the same issue. I only use Edge/Win10. I have lost all my “Favorites” and "Favorite Bar". This seems to be a very common problem. I created a new item under Favorites but can not find the item I created. Very Frustrating.

  • Dear James M., RE: Disappearing Edge Favorites

    I am surprised that you rare “unable to reproduce this problem in Edge” as the issue with disappearing Favorites is well known and appears in many forums across the Internet. I have the same problem as others. Starting from a completely refreshed Edge app (“Welcome to Edge”) I import Favorites from another browser (I have imported from both IE and Firefox) and the Favorites are imported correctly (Favorites bar and Bookmarks folders). Within the space of a few minutes to a few hours, however, bookmarks start disappearing without any rhyme or reason. I can easily duplicate this problem because I have refreshed Edge several times, imported bookmarks and seen them disappear. Also, I have tried turning off the Favorites and Reading List sync feature on all my Windows devices, except for the one I am setting up the Favorites bar and Favorites folders on, and the problem still happens. When I turn on the Sync Favorites and Reading List option on my other devices (laptop, desktop and phone) the devices all appear to sync, however the content of the Favorites bar and Favorites list is different on each device.

    I do not recall having this problem with earlier versions of Edge, but I am having the exact same problem on all three of my Windows 10 devices that run Edge since installing the Creator’s Update. Something is very broken in Edge, and while I would love to benefit from running a faster and more efficient browser – particularly on my laptop – I cannot depend on Edge being able to keep my Favorites list intact, nor to sync my favorites between devices. My fallback is to keep using Mozilla Firefox and the excellent Xmarks app to sync my favorites between all my devices and also with IE.

    So what gives, James? There are many, many others outside of your MS Edge Team who are having this problem and can repeat it readily, as evidenced by doing a simple Bing search.

    Thank you for your attention, and I hope a resolution to the disappearing Favorites issue can be found and implemented quickly.

  • I use Microsoft Edge as my browser. I received multiple notices this month to update Microsoft 10. I delayed and delayed, but finally was given no choice. I updated and the next morning all of my Favorites had disappeared.

    How do I recover my Favorites? I will not continue using Microsoft Edge unless my Favorites can be recovered. Why should I put up with this on a recurring basis. I will use Chrome.

    Please provide me technical support ASAP to resolve this issue.

    Ken

    Regards

You need to sign in to your Microsoft account to add a comment.

Sign in