Couldn’t open PDF Something’s keeping this PDF from opening. •Go back to the last page

Not reproducible Issue #10463503


Rahul R.
Jan 9, 2017
This issue is public.
Found in
  • Microsoft Edge
Reported by 12 people

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Steps to reproduce

Couldn’t open PDF

Something’s keeping this PDF from opening.
•Go back to the last page
this issue occurs when opening pdf in edge


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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Brad E.”

    • I am getting this problem too. When I try to use Edge to look at a pdf online, I get the message “Couldn’t open PDF Something’s keeping this PDF from opening.” sometime i just get part of a pdf document but most missing. Have tried altering the default pdf to latest Adobe reader but no different. If I actually download the .pdf document and then open it in Edge ( with Edge pdf reader as default reader) it works fine but you cannot read it online. The only work around is to open the webpage using IE but this is incovenient as IE is much slower than Edge.

    • I used Google Chrome and get the same message. I have a PDF proof to open but get that message.

    • Microsoft Edge Team

      Changed Status to “Not reproducible”

    • Hello,

      Thank you for providing this information about the issue. We are unable to reproduce this error; please reopen the case when you can attach a sample file for us to investigate.

      Best Wishes,
      The MS Edge Team

    • this is the sample file, I could not open. please help

    • I get the same message when trying to download my statement from my bank’s website and have been for some months.

    • Getting the same problem. I tried it on two different pdf’s today. They open in Chrome without issue. I want to like this browser, but this makes it hard.

    • Couldn’t open PDF
      Something’s keeping this PDF from opening.
      Go back to the last page

    • Since the creator update, can’t open pdf from websites (banks, utilities etc). I have tried to set the default app to both Edge (which was default after the update) and to Acrobat DC. Worked fine before the upgrade. Now I get a popup, which shows the url where the PDF is generated/located, but the window remains blank and Edge eventually crashes or hangs

    • I am having the same issue since installing Creator Update

    • I have found that the message displayed in the title can often be due to Edge’s double request of a pdf file.

    • Same issue after update. I heavily use Edge for online school and this is completely frustrating. I have yet to see any threads that show a fix.

    • I am having the same issue. I can’t display any PDF’s in edge. they open just fine in chrome or internet explorer, but never with edge.

    • I get same message as above. Since last MS update; I can’t download pdf files or attachments to save or open them. Tried all the tricks. Downloaded Adobe as my e-mail told me I had to. Still can’t do anything with it. I’ve tried IE and Edge with 2 different Adobe Readers then uninstalled them. Tried changing defaults in my settings. Still–nothing. I NEED TO ACCESS THIS PDF NOW! I’m forced to deal with all your updates and bugs that never get fixed. I shouldn’t have to spend hours trying to troubleshoot YOUR problem. You should have stopped updating at Windows 98. But apparently you need to know everything that goes on in my office and have full control of my computer. What are you going to do to fix this? Do I need to trade my Windows in for a MAC? This is ridiculous!

    • AK
      After a major update last night I cannot open ANY pdf files today. Major work issue.

    • I had the same Problems after upgrading to Creators Update (1709) - Microsoft Edge now cannot open any PDF files, be it from web or local drives. Everything worked fine with Version 1703. I found out that the reason is the user Access Control (UAC). If you disable it by policy you can’t open pdfs, enable it again and everything works fine - strange behaviour!

    • I am getting the same issue. This is ridiculous!!! This needs to be fixed…

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