Couldn’t open PDF Something’s keeping this PDF from opening. •Go back to the last page

Not reproducible Issue #10463503


Rahul R.
Jan 9, 2017
This issue is public.
Found in
  • Microsoft Edge
Reported by 7 people

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Steps to reproduce

Couldn’t open PDF

Something’s keeping this PDF from opening.
•Go back to the last page
this issue occurs when opening pdf in edge


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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Brad E.”

    • I am getting this problem too. When I try to use Edge to look at a pdf online, I get the message “Couldn’t open PDF Something’s keeping this PDF from opening.” sometime i just get part of a pdf document but most missing. Have tried altering the default pdf to latest Adobe reader but no different. If I actually download the .pdf document and then open it in Edge ( with Edge pdf reader as default reader) it works fine but you cannot read it online. The only work around is to open the webpage using IE but this is incovenient as IE is much slower than Edge.

    • I used Google Chrome and get the same message. I have a PDF proof to open but get that message.

    • Microsoft Edge Team

      Changed Status to “Not reproducible”

    • Hello,

      Thank you for providing this information about the issue. We are unable to reproduce this error; please reopen the case when you can attach a sample file for us to investigate.

      Best Wishes,
      The MS Edge Team

    • this is the sample file, I could not open. please help

    • I get the same message when trying to download my statement from my bank’s website and have been for some months.

    • Getting the same problem. I tried it on two different pdf’s today. They open in Chrome without issue. I want to like this browser, but this makes it hard.

    • Couldn’t open PDF
      Something’s keeping this PDF from opening.
      Go back to the last page

    • Since the creator update, can’t open pdf from websites (banks, utilities etc). I have tried to set the default app to both Edge (which was default after the update) and to Acrobat DC. Worked fine before the upgrade. Now I get a popup, which shows the url where the PDF is generated/located, but the window remains blank and Edge eventually crashes or hangs

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