'File in use.' dialog randomly displayed when saving downloaded file to location containing file with same name

Not reproducible Issue #10740011

Details

Author
Doogus M.
Created
Jan 31, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
16.16253
Reports
Reported by 2 people

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Steps to reproduce

Edge randomly displays the dialog box ‘This file is in use. Enter a new name or close the file that’s open in another program.’ when attempting to save a downloaded file to a location where there is a file that has the same name. If you select OK then select Save again it usually will then give the standard file overwrite prompt, but occasionally will repeat the file in use dialog. I know for a fact that the file being overwritten is definitely not in use and not even installed on the PC. I have just installed KB3216755 on my 1607 and this has still not fixed the issue

Repro Steps

  1. Navigate to any PDF file, press save, and save it as test.pdf on your desktop
  2. Navigate to a different PDF file, press save, and save it as test.pdf on your desktop

Expected

A prompt to overwrite the existing file is displayed

Actual

Sometimes, the “file in use” dialog is displayed

Additional Information

FWIW, after saving the first PDF, it opened in Edge and I closed it before trying to save the second

Attachments

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Brad E.”

  • Haven’t heard anything about this yet. Have just applied March 2017 updates and this issue is still not resolved. Have even done a fresh load of 1607 with all Windows Updates applied to date and no other software installed, but still is happening! Is this ever going to be fixed?

  • Microsoft Edge Team

    Changed Assigned To from “Brad E.” to “James M.”

    Changed Status to “Not reproducible”

  • Hello,

    Thank you for providing this information about the issue. We are unable to reproduce the problem in Edge 14393. Please reopen this case if you have any new information to provide, such as run dxdiag (Windows key + r and type dxdiag, enter, then click Save all Information and paste the results).

    Best Wishes,
    The MS Edge Team

  • I believe I have worked out what causes this issue as it has become more obvious now in 1703 in which it is still present but occurs less often. It appears to be a ‘race’ condition that occurs when the icon file is being read for the file and the Save button is pressed before it appears in the dialog box. I hope this helps you get it resolved!

  • Has my last comment re-opened this issue? I haven’t heard anything back yet.

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

    Changed Status from “Not reproducible”

  • Reactivating this since it still reproduces in the latest Windows Insider Preview build.

  • Microsoft Edge Team

    Changed Steps to Reproduce

    Changed Assigned To to “Venkat K.”

    Changed Assigned To to “Vyankatesh G.”

    Changed Status to “Confirmed”

    Changed Status from “Confirmed” to “Not reproducible”

  • When we save a copy of file to disk, we reload the copy in place of the original file in browser tab. Now if I am trying to save another file to same location with the same name, user would get a prompt ‘This file is in use. Enter a new name or close the file that’s open in another program.’ because the file is in use in another tab. This is by design. If you get the error message even after closing the file in earlier tab, then it is a problem. There was a known issue around it in RS3 which is fixed now. Can you try this on latest build and report if it still reproes? For now, I am closing this ticket as “No Repro”

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