Internet Explorer 10 and 11 will not install on an Asus 1215N netbook with Windows 7 Home Premium 32-bit.

Won’t fix Issue #107565

Details

Created
Apr 27, 2014
Privacy
This issue is public.
Found in build #
0.0011
Reports
Reported by 0 people

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Steps to reproduce

URL =

URL:

Repro Steps:

  1. I have double-clicked the .exe to run the installer.
  2. I click the Run button from the dialog box.
  3. Downloading required updates… is displayed from the Internet Explorer 11 dialog box.
  4. I receive an error message:

Internet Explorer did not finish installing

  1. I click the OK button.
  2. Double-clicking the Internet Explorer Troubleshooting on the Desktop takes me to:

http://support.microsoft.com/kb/2872074 - Troubleshooting a failed installation of Internet Explorer 11

  1. I have followed all the directions on the web page and none have resolved the issue.
  2. I have left feedback under the ‘Tell us why and what can we do to improve this information’ section and have clicked the Submit button with a description of the issue and left my contact information. I have yet to receive a reply.
  3. Please find attached screenshot of the Internet Explorer did not finish installing dialog box.

Expected Results:

Internet Explorer 10 and 11 should install on the netbook regardless of the two video cards. I have the option of using either card to install the software by right-clicking on the .exe and left-clicking on the menu ‘Run with graphics processor’ with the card I want to use by left-clicking on:

High performance NVIDIA processor

or

Integrated graphics (default)

but, the results are the same, no success.

Note: Left double-clicking on the .exe will use the Integrated graphics as the default.

Actual Results:

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “IPBS P.”

      Changed Assigned To from “IPBS P.” to “Bruce M.”

      Changed Assigned To from “Bruce M.” to “IPBS P.”

      Changed Status to “Won’t fix”

      Changed Assigned To from “IPBS P.” to “Osama H.”

      Changed Assigned To from “Osama H.” to “Ximing Z.”

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