Can't play video. Error: Flash not installed or not up to date

Fixed Issue #10866457


Feb 8, 2017
This issue is public.
Found in build #
Reported by 2 people

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FullTitle: Can’t play video. Error: Flash not installed or not up to date

Description: Even updating Flash I still get the error.


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    • Microsoft Edge Team

      Changed Assigned To to “ecoengie”

      Changed Status to “Site Outreach”

      Changed Assigned To from “ecoengie” to “Kelly Y.”

      Changed Steps to Reproduce

    • We are currently attempting outreach to as it appears there is no HTML5 fallback.  When trying to play a video there is an error message shown; “To watch this content, please be sure Flash Plugin is up to date and enabled in your browser.”  


      For Windows Insiders,

      Flash Click to Run

      was turned on in Edge starting on Windows 10 Build 15002. 
      Edge now blocks untrusted Flash content by default until the user explicitly chooses to play it. To learn more:


      Our developers have tested and found that this issue will also reproduce on Chrome Canary
      with Prefer HTML5 set to Enabled. 

    • Microsoft Edge Team

      Changed Assigned To from “Kelly Y.” to “Web P.”

      Changed Status from “Site Outreach” to “Fixed”

    • When is this going to be fixed!!! 7 months is a long time to wait.

    • How do we watch VUDU movies? There must be a way. Help please.

    • I found the solution, but what a bother.

    • Ani K. What did you find that worked???

    • Taraza L. To begin, I use Google Chrome to get to the net. I went to a website I trust that uses Flash, in my case Slotomania, but it can be any trusted web page that uses flash. Then I clicked on the puzzle piece on the top right hand side of the screen. That is where you can change what is being blocked. The main problem with VUDU is that the puzzle piece does not even appear on their web page, so you cannot do this directly from VUDU. Once you open the puzzle piece link, make sure that you are not blocking Flash - that is the first/top button. Make sure it is not green. Then add VUDU on the trusted/always open list (not sure I remember the exact name, but you will see where it says “Add”) by typing in That worked for me. I hope it works for you. Good luck.

    • goto settings
      Scroll down to Advanced(click)
      Content Settings
      look for Flash
      Click Add
      type in
      You are done, enjoy your vudu.

    • The most user friendly browser to watch VUDU, is Internet Explorer! The audio is messed up in chrome on both Firefox, and Google! Every time You turn around there is a popping and crackle noise. I use both Internet Explorer and Firefox! I.E just for Vudu, and Firefox for everything else! Vudu is so cheap, they will not convert to html5, in doing so they would solve every ones headaches. I wish they would enable their software for Linux/Ubuntu! That would solve the Windows Headaches as well! To enable the flash in I.E. click on the settings button top far right hand corner. Make sure I.E. is Your main browser while watching VUDU! Yes using 2 browsers can be a pain, but at least VUDU works. Good Luck!

    • vudu needs to help us out so we can watch vudu

    • Vudu worked out of the box on Edge for some reason. It did not work with Firefox or Chrome. I use Chrome exclusively so this is a problem for me, as well.

      The recommended steps provided by Seth M (Jan 29, 2018) did not work for me. What did work for both Chrome and Firefox is the following (taken from

      Step 1: Turn on Flash
      Only allow Flash to run on websites that you trust.

      On your computer, open Chrome.
      Go to the site with the video or game.
      To the left of the web address, click Lock or Info.
      To the right of “Flash,” click the Arrows.
      Choose Always allow on this site.
      At the top left, click Reload

      Note that the exact steps differed slightly from what is shown in the Google instructions for both Chrome and Firefox, but it’s fairly obvious what to do.

      I have no idea why this would work while the steps provided by Seth did not, but there it is. Note that I have Windows 10.

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