Can't play video. Error: Flash not installed or not up to date

Site Outreach Issue #10866457 • Assigned to Kelly Y.


Feb 8, 2017
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Found in build #
Reported by 1 person

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FullTitle: Can’t play video. Error: Flash not installed or not up to date

Description: Even updating Flash I still get the error.


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    • Microsoft Edge Team

      Changed Assigned To to “ecoengie”

      Changed Status to “Site Outreach”

      Changed Assigned To from “ecoengie” to “Kelly Y.”

      Changed Steps to Reproduce

    • We are currently attempting outreach to as it appears there is no HTML5 fallback.  When trying to play a video there is an error message shown; “To watch this content, please be sure Flash Plugin is up to date and enabled in your browser.”  


      For Windows Insiders,

      Flash Click to Run

      was turned on in Edge starting on Windows 10 Build 15002. 
      Edge now blocks untrusted Flash content by default until the user explicitly chooses to play it. To learn more:


      Our developers have tested and found that this issue will also reproduce on Chrome Canary
      with Prefer HTML5 set to Enabled. 

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