using the norwegian authenticity method BankID does not work

Needs root cause Issue #10927210 • Assigned to Angelo L.


John O.
Feb 11, 2017
This issue is public.
Found in
  • Microsoft Edge
Found in build #
Needs root cause
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Reported by 2 people

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Steps to reproduce

Many Norwegian banking and government sites uses the Norwegian standard for signing safe into accounts, called BankID. In Internet Explorer it works fine to sign-in to an account using this standard, however in Microsoft Edge you just get an error.


  1. Go to a Norwegian banking site’s login-page (that supports Bank-ID as authenticity method), try:

  2. Type a random 11 digit number into the field under "Skriv inn brukernavn (11 siffer)", it does not matter for the scenario if the username is right or wrong

  3. Check “Logg på med BankID”

  4. Click “Neste”

  5. Observe that you get an error which translated is saying “An error has occurred. Close all browsers and try again.”


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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Brad E.”

    • Changed Steps to Reproduce

      Changed Steps to Reproduce

    • Microsoft Edge Team

      Changed Assigned To to “Venkat K.”

      Changed Assigned To from “Venkat K.” to “Erik A.”

      Changed Assigned To from “Erik A.” to “Angelo L.”

      Changed Steps to Reproduce

    • Changed Status to “Needs root cause”

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