Can't upload jpg images with Edge or IE

Not reproducible Issue #11011134

Details

Author
Rakesh M.
Created
Feb 20, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
  • Internet Explorer
Found in build #
14.14393
Reports
Reported by 3 people

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Steps to reproduce

I can’t upload jpgs to ANY site using edge or IE. Invariably, literally EVERY site that I try to upload a JPG to, gives me an error indicating that it doesn’t recognize the file format. EVERY OTHER BROWSER HANDLES THIS BASIC FUNCTIONALITY CORRECTLY.

This is clearly a bug, and MS is the only company whose browsers can’t so something so common and basic as UPLOAD A JPG FILE.

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    Comments and activity

    • Microsoft Edge Team

      Changed Status to “Not reproducible”

    • Could you provide us with a sample URL where this is happening at please?

      I am able to upload images to most forms without issues. 

      Please provide clear repro steps and reactivate so that we can investigate.

      All the best,
      The MS Edge Team

    • Microsoft Edge Team

      Changed Assigned To to “Brad E.”

    • I have yet to find a site where it DOES work.

      Repro steps:
      Find a page, say 500px.com.
      Try to upload an image. Browse to the image.
      I’m invariably forced to use a different browser to do this on lots of site… Pixoto, Visura, Niume… and every non-MSFT browser always does this correctly, including Brave.

    • Image upload doesn’t work on KitSplit.com either.

    • Changed Status from “Not reproducible”

    • It’s still broken.

    • Microsoft Edge Team

      Changed Assigned To to “Steven K.”

      Changed Status to “Confirmed”

    • Hi Rakesh,

      Sorry you are having this issue.  Would you mind repeating an upload with the Edge Browser debugger running with the ‘Console’ tab selected?

      1. Go to the upload site.  Hit F12 and then select the ‘Console’ tab.

      2. Ctrl-F5 to reload the page without using any cached files.

      Please take a screenshot of the console window of the debugger after the test is completed and upload it here.

      Thank you for the help with this,

      The MS Edge Team

    • Are you still having this issue?  If you are, I recommend clearing your browsing history as well.

      Here is the link for instructions on clearing your browser history.

      https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history

      I.e. this is not a known issue and should work properly in the version of MS Edge you are using.  I.e. 14393.

      I want to make sure this gets resolved as soon as possible for you.

      Let us know.

    • Microsoft Edge Team

      Changed Status from “Confirmed” to “Not reproducible”

    • Hi,
      I just realize this was closed by “Not reproducible” but this issue is still actual at least at 500px.com for example. Tried yesterday with latest creators update installed.
      No picture upload with edge, ever. None.

    • Microsoft Edge Team

      Changed Assigned To to “Steven K.”

      Changed Status from “Not reproducible”

    • Hi Konstantin,

      I just tested an upload on 15063.138 (Creators Update) to 500px.com, and was not able to repro this issue.  I do not doubt that it is not working for you and would like to get more information to determine the cause.

      Do you have any extensions running?  Can you try another upload without extensions?

      Also, if you could provide a screenshot of the debugger console when you are trying to upload an image?

      Thank you for the help,

      The MS Edge Team

    • Hi All,

      I wanted to check-in and see if this issue is still reproducible in the latest updates and without extensions?

      Thank you,

      Steve

    • Yes, it’s still broken. I can’t upload anything to anywhere except here with it. Even Nimia… upload a clip in IE, no problem. Edge? Network errors. Same machine.

    • Hi Rakesh,

      Can you take a fiddler capture and send it in?  Also, I would like to see the output of the console.

      Thank you,

      Steve

    • My photos that I have uploaded to Google Drive become a CV file and can’t be opened :(

    • Hello all,

      As I mentioned, the issues in this bug report are not known Edge issues.  Given that and because I do not have more information to debug further, e.g. Fiddler traces, I recommend a clean install of Windows 10 or Edge by itself.  I also plan to close this ticket as ‘no repro.’  If you see these issues again after performing the suggestions below, then please re-open this ticket.  Also, a fiddler capture would be very useful.

      Here are the suggestions:
      1)  Clean install of Windows 10.  Option to save personal files
      https://www.microsoft.com/en-us/software-download/windows10startfresh

      1. Clean re-install of Edge - not officially supported.  See the last post on the 2nd page of this link:

      https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-msedge/microsoft-edge-not-working-emodeldll/e394130d-32a2-40d2-a2f0-5df17d54918f

      or this link:

      http://www.wintips.org/uninstall-reinstall-microsoft-edge/

      Thank you for the submissions,

      Steve

    • Microsoft Edge Team

      Changed Status to “Not reproducible”

    • One again, this time on the BECU site, attempting to upload a jpg:
      File chosen: Enchantment-Lakes- 178.jpg
      This doesn’t seem to be a photo. Please select a file with one of these extensions: png, jpg, jpeg, gif, bmp
      https://www.becu.org/forms/photo-submit-tool/personal-members

    • It’s an Edge issue. Clearly this has several people submitting their feedback on a common issue. I have a computer programming background so this would be something I could fix on my own.

      All third party browsers don’t have this issue. Microsoft Edge is the first and only browser that I have come across this issue. It may be something with an Edge or Windows permissions possibly.

      This needs to get looked into because something as simple as uploading photos shouldn’t be this much of an issue, and is also reasons to why no one wants to use Edge. I’m giving it a shot and so far that is a glaring issue that needs to be addressed. If you want to keep people on it to use (and obviously track on your end), then I’d fix this problem.

      I have also clean installed Windows 10 and Edge at separate times. Same issue.

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