pdf created by TurboTax only prints first few pages through Edge

Not reproducible Issue #11079017


Andrew G.
Feb 26, 2017
This issue is public.
Found in
  • Microsoft Edge
Reported by 1 person

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Steps to reproduce

I am trying to print the pdf file of my tax return through TurboTax, which uses Edge as the PDF viewer/printer. My printer is an HP MFP M477fdw and I am printing wirelessly, 2-sided.
The printer only prints the first 7 pages (of 101) then stops. If I manually tell Edge to print pages 8-101, it prints only pages 8-9 (on the front and back of a single sheet of paper) and stops. If I save the pdf from TurboTax and open it in Chrome, it prints perfectly. In other words, it appears to be an Edge problem, or a problem unique to Edge.

P.S. I am a microsoft employee, Andy Goris, Sr. Director, HW. agoris@microsoft.com You may also contact me at work for details, or to test a fix. I prefer not to send you the failing document, as it is my tax return.


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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Rick J.”

      Changed Assigned To to “Amit K.”

      Changed Assigned To from “Amit K.” to “Arpit S.”

      Changed Status to “Confirmed”

      Changed Assigned To from “Arpit S.” to “Vyankatesh G.”

      Changed Status from “Confirmed” to “Not reproducible”

    • Hello,

      Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge with the information at hand. Please update this case when you can provide more details, such as a sample PDF.

      Best Wishes,
      The MS Edge Team

    • I have the same issue. Both Microsoft Edge and Microsoft Reader only print last two pages of TurboTax PDF.

      Opening PDF in Google Chrome and printing works as expected…printing all pages.

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