Edge loops trying to display our web page application, then Faults(FAIL_FAST_EXCEPTION_c0000602_edgehtml.dll!PROPERTYDESC::HandleStyleComponentProperty)

Issue #11274437 • Assigned to Travis L.

Details

Author
Ron G.
Created
Mar 14, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
40.15055
Reports
Reported by 7 people

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Steps to reproduce

When attempting to display our in-page Web-based room planner application, Edge loops trying to display the page, then Faults. The following message is shown:

This page is having a problem loading
We tried to load this page for you a few times, but there is still a problem with this site…

We tested with Windows 10 Home
Evaluation copy. Build 15055.rs2_release.170307-1445
Microsoft Edge 40.15055.0.0
Microsoft EdgeHTML 15.15055

As for the refresh or looping problem, it is not a scripted refresh but a crash in the edge process while attempting to load the page:

Faulting application name: MicrosoftEdgeCP.exe,
Faulting module name: edgehtml.dll
Exception code: 0xc0000602
Fault offset: 0x0000000000748f24
Faulting process id: 0x4348
Faulting application path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
Faulting module path: C:\WINDOWS\SYSTEM32\edgehtml.dll
Faulting package-relative application ID: ContentProcess

You can try this yourself using this URL within Edge 40.15055:
http://ecommerces.microdinc.com/OmniPlanner.aspx?debug=true

This looping page loading problem is definitely a regression issue because it does not occur with the now current Windows 10 Microsoft Edge release 38.14393.0.0 EdgeHTML 14.14393 which ships with Windows 10, Version 1607 (OS Build 14393.693).

It does not occur with Chrome, Firefox on Windows; it does not occur with Safari on Macintosh, iPhone, or iPad; it does not occur with Chrome on Android tablets or smart phones. Microsoft Internet Explorer (any version 11 release) does not exhibit this problem.

Description
Faulting Application Path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
Problem signature
Problem Event Name: MoAppCrash
Package Full Name: Microsoft.MicrosoftEdge_40.15055.0.0_neutral__8wekyb3d8bbwe
Application Name: praid:ContentProcess
Application Version: 11.0.15055.0
Application Timestamp: 58bf6e30
Fault Module Name: edgehtml.dll
Fault Module Version: 11.0.15055.0
Fault Module Timestamp: e7504fc8
Exception Code: c0000602
Exception Offset: 0000000000748f04
OS Version: 10.0.15055.2.0.0.768.101
Locale ID: 1033
Additional Information 1: a8b4
Additional Information 2: a8b409d911f084b4c4ac1167888b46f8
Additional Information 3: bb00
Additional Information 4: bb00f5e867b3af99d98cddf403b20e9b
Extra information about the problem
Bucket ID: ff4fdd80c83c5d82ee4c813885c7a8dc (133472211792)

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    Comments and activity

    • Microsoft Edge Team

      Changed Title from “Edge loops trying to display our web page application, then Faults” to “Edge loops trying to display our web page application, then Faults(FAIL_FAST_EXCEPTION_c0000602_edgehtml.dll!PROPERTYDESC::HandleStyleComponentProperty)”

      Changed Assigned To to “Rico M.”

      Changed Assigned To to “Travis L.”

    • This issue continues in Windows 10 Version 1703 OS Build 15058.0 with
      Edge 40.15058.0.0.

      This is a critical regression error. This problem did not occur with any of the earlier Edge 39.* builds. It does not occur in IE. Would appreciate it if you would continue to work to resolve this. The application is paid for and used by hundreds of our customers.

    • I’ve downloaded and installed Windows 10 Build 15061.rs2_release.170315-1424 and this problem continues. Would appreciate it if you would continue to work to resolve this regression problem. We are the owners of this application and are willing to have our developers work directly with your development team to provide any assistance that we may, including access to the source code, etc.

      We have tried to isolate the problem down to a few lines of code, but that has not been possible.

    • I have tested this issue thoroughly on Edge browser. When Roomplanner page is opened I wait till the templates are loaded, but before templates are loaded the page freezes and again reloads. It happens multiple times. So in no case I found loaded templates . Even if I doesn’t click next button in room shape wizard and wait for the templates to load , templates are never loaded and page reloads automatically.

    • This problem continues in the 15063 build. I have submitted a monitor log using Feedback Hub so that you will have the details. Please continue to investigate this problem. Please contact me if we can be of assistance. We are the owner and our company is the author of this application.

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