Video not supported error on

Site Outreach Issue #11354979


Mar 22, 2017
This issue is public.
Found in build #
Reported by 0 people

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Steps to reproduce


Navigate to

Play the video

Observed - Error: Source not supported

Expected - Video plays fine

Video plays fine in Chrome (both with and without flash).

another repro url:


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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “ecoengie”

      Changed Status to “Site Outreach”

      Changed Assigned To from “ecoengie” to “Kelly Y.”

      Changed Steps to Reproduce

      Changed Title from “Video not supported error on when Flash is not enabled on the page” to “Video not supported error on”

    • Edge team has investigated and see that is trying to use HLS.  HLS on desktop browsers is only supported by Edge and Safari (not Chrome). 
      If Flash is disabled in Safari on OS X, the video will fail in the same way. The failing downloads can be seen in the F12 Developer Tools console-- not found for URLs. 


      We have outreached to to take a look and fix issue. 

    • Microsoft Edge Team

      Changed Steps to Reproduce

      Changed Assigned To from “Kelly Y.” to “Web P.”

      Changed Status from “Site Outreach” to “Not reproducible”

      Changed Status from “Not reproducible” to “Site Outreach”

    • Hello,

      Thank you for providing this information about the issue. We reached out to the website owners and they have been able to resolve the issue. We look forward to additional feedback you may have on how we can improve Microsoft Edge.

      Best Wishes,
      The MS Edge Team

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