Video not supported error on nydailynews.com

Site Outreach Issue #11354979 • Assigned to Kelly Y.

Details

Created
Mar 22, 2017
Privacy
This issue is public.
Found in build #
15.15047
Reports
Reported by 0 people

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Steps to reproduce

 

Navigate to http://www.nydailynews.com/new-york/nyc-crime/manhattan-judge-lets-bikini-beauty-dodges-jail-time-2m-scam-article-1.2987252

Play the video

Observed - Error: Source not supported

Expected - Video plays fine

Video plays fine in Chrome (both with and without flash).

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “ecoengie”

      Changed Status to “Site Outreach”

      Changed Assigned To from “ecoengie” to “Kelly Y.”

      Changed Steps to Reproduce

      Changed Title from “Video not supported error on nydailynews.com when Flash is not enabled on the page” to “Video not supported error on nydailynews.com”

    • Edge team has investigated and see that nydailynews.com is trying to use HLS.  HLS on desktop browsers is only supported by Edge and Safari (not Chrome). 
      If Flash is disabled in Safari on OS X, the video will fail in the same way. The failing downloads can be seen in the F12 Developer Tools console-- not found for akamaihd.net URLs. 

       

      We have outreached to nydailynews.com to take a look and fix issue. 

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