Website logo doesn't display using Edge as browser, but displays properly in Internet Explorer, Chrome, & Firefox

Not reproducible Issue #11373710


David W.
Mar 23, 2017
This issue is public.
Found in
  • Microsoft Edge
Reported by 1 person

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Steps to reproduce

Website logo doesn’t display properly using Edge as browser, but displays properly in Internet Explorer, Firefox, & Chrome.


Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Steven K.”

  • As far as I can see, it is a website issue:

    commercial-insurance-toronto@2x.png = 404, not found

    So the “alt” text will be displayed instead.

  • I hope “Markdown” will now display it right:

  • Microsoft Edge Team

    Changed Status to “By design”

  • Hi David,

    It looks like the high device-pixel-ratio logo was being referenced and wasn’t found?

    Let us know if you are still having any issues with your site on Edge and thanks to Dirk for the help as well.

    The MS Edge Team

  • Changed Status from “By design”

  • when the website first starts to load in Microsoft Edge, the Logo in the top left corner appears for a couple of second, then disappears. This does not happen in Internet Explorer, Chrome, or Firefox. This was not done on purpose or 'by design’. So we are still having problems and would appreciate an easy to understand solution to the problem. Note that there is a similar logo on the bottom of the page that displays properly in MS Edge.

  • The logo also disappears with IE11, Opera Developer 45, Firefox Release, Beta, Developer and Nightly for me. All 64-bit builds.
    Windows 10 x64 Build 15063

    Did you clear your browser cache and cookies?
    I think then you should have the same result.

  • Microsoft Edge Team

    Changed Assigned To to “Steven K.”

  • I have a windows 10 laptop. my caches have been cleared, and the problem re-ocurred exactly as described when I reported the problem.
    I also viewed the website on an apple laptop. There were no problems with the site using chrome or safari on the macbook pro.
    To recap, the problem with the logo in the websites top left corner not displaying properly only occurs with Microsoft Edge. I’d appreciate if somebody from microsoft would investigate the problem

  • Hello David, thanks for filing the bug. I’m looking at this on Windows 10 Edge 15 and am seeing the same 404 of the 2x image being fetched in both Chrome & Edge. I have attached my attempt at reproing this issue and named it img-not-working.png. For what it’s worth Firefox is doing the same thing but I did not include them in the screenshot.

  • Microsoft Edge Team

    Changed Assigned To from “Steven K.” to “Greg W.”

    Changed Status to “Confirmed”

    Changed Status from “Confirmed” to “Not reproducible”

  • Hello,

    Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge. Please test this behavior in our latest public stable build 15063 or the creator build 16299.

    Best Wishes,
    The MS Edge Team

  • I have similar issue with EDGE 15. Some angular components doesnt show in EDGE on load, i need to click on page or touch zoom for it to appear. Any solution yet?

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