IE version 11.0.9600.18617 is not supporting Microsoft Dynamics CRM 2011 features

Won’t fix Issue #11490036


Yogaraviskumar G.
Apr 3, 2017
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Found in
  • Internet Explorer
Found in build #
Reported by 3 people

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Steps to reproduce

Hi, After upgrading to IE version 11.0.9600.18617, few features are not supporting in Microsoft Dynamics CRM 2011. Dashboards are not loading, Subgrids are not showing up. Where as in the older version still its showing up.



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    • Changed Steps to Reproduce

    • Microsoft Edge Team

      Changed Assigned To to “Steven K.”

    • We are experiencing this same issue. We are NOT having issues with computers on version 11.0.9600.18617, but ARE having issues on computers with 11.0.9600.18537. We are currently looking for a path for downgrade on impacted computers, and on a way to identify IE version with that level of granularity in SCCM.

    • I apologize I switched the version numbers in the above comment.

    • Some more information: rendering in comparability mode (set with the Enterprise Mode Site List Manager) is broken on impacted computers for IE 9 mode and IE 8 mode. We use IE 10 mode by default. IE 7 mode works, but breaks styling and some custom javascript so it’s not really an option. Edge mode is just errors across the board even on machines with the older version.

    • I have a solution for now; there are 3 updates which seem to push the IE version forward, if you run this command it will uninstall all 3. Hopefully the KB numbers help identify the root cause:

      wusa /uninstall /kb:4012204
      wusa /uninstall /kb:4012215
      wusa /uninstall /kb:4012218

    • A more elegant solution for a more civilized time:

      cd C:\Windows\System32
      Start-Process -Wait -FilePath “wusa.exe” -ArgumentList “/uninstall /quiet /norestart /kb:4012218” -NoNewWindow
      Start-Process -Wait -FilePath “wusa.exe” -ArgumentList “/uninstall /quiet /norestart /kb:4012215” -NoNewWindow
      Start-Process -Wait -FilePath “wusa.exe” -ArgumentList “/uninstall /quiet /norestart /kb:4012204” -NoNewWindow
      Restart-Computer -Force

    • KB4014661 appears to bump IE to 11.0.9600.18638, which has resolved CRM issues for my organization upon initial testing. We are doing additional testing now.

    • Hi all,

      Happy to see users helping each other, especially since we are not accepting feedback, except security related, on Internet Explorer through this portal any longer. We welcome any feedback you have on Microsoft Edge using this website.

      You can visit and open a support incident and work with our support team to address this IE issue.
      This issue will be marked as “won’t fix” since it is related to IE.

      Appreciate the submission and support,

      The MS Edge Team

    • Microsoft Edge Team

      Changed Status to “Won’t fix”

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