Failed to open page

Not reproducible Issue #11555197


Dolshta J.
Apr 7, 2017
This issue is public.
Found in
  • Microsoft Edge
  • Internet Explorer
  • Chrome
  • Safari
  • Firefox
  • Opera
Reported by 1 person

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Steps to reproduce

Failed to open page


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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Steven K.”

    • Would you be willing to provide more information related to what you are seeing?  We need enough information to be able to repro the issue.

      Please consider providing your screen record of the issue you reported (Steps recorder - instructions below) along with details about your environment such build information and hardware details.  For OS build please run winver.exe in start menu.

      To record and save steps on your computer

      1. Open Problem Steps Recorder by clicking the Start button, and then typing psr. In the list of results, click psr.
      2. Click Start Record. On your computer, go through the steps on your computer to reproduce the problem. You can pause the recording at any time, and then resume it later.
      3. Click Stop Record.
      4. In the Save As dialog box, type a name for the file, and then click Save (the file is saved with the .zip file name extension).

      To view the record of the steps you recorded, open the .zip file you just saved, and then double-click the file. The document will open in your browser.

      Best regards,

      The MS Edge Team

    • Microsoft Edge Team

      Changed Status to “Not reproducible”

    • I am not a technically saavy person, so I hope this is the right place to report a repeated problem. I cannot open I need to use this particular to do my job and cannot open it. Please help. Thank you. the message I get whenever I try is: 
      Hmm, we can’t reach this page.
      Try this
      Make sure you’ve got the right web address:
      Refresh the page
      Search for what you want

    • Microsoft Edge Team

      Changed Assigned To to “Steven K.”

    • Hi Rosanna,

      Have you tried clearing your browsing history.

      Here is the link for instructions on clearing your browser history.

      Also, if you have modified your default search engine, take a look at this bug report:

      Please respond back and let us know.

      Take care,

      The MS Edge Team

    • Hi, Steven K.,

      Thanks so much for getting back to me. Oddly, yesterday I was able to open the Monster website page. I hadn’t done anything – it just worked that time. I just tried it again now, after seeing your message, and it works. I have no idea why. But, thank you. I really appreciate your response.


    • Hi Rosanna,

      There was a recent Windows 10 update.  Do you know if you received that update?

      You can verify your windows version by running winver.exe.  To run winver do the following:

      In the search bar on the bottom left right of the screen, immediately to the right of the Start menu, enter ‘winver’ and hit enter.

      Glad it is working now for you.  I knew we would figure this out as this is not a known issue with Edge.

      Appreciate the support and quick responses,

      Steven K.  :)

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