Edge's video tag errorCode is 5 and msExtendedCode 0x8004c006 (DRM_E_INVALIDLICENSE) when Using PlayReady License

Not reproducible Issue #11661792


Apr 14, 2017
This issue is public.
Found in
  • Microsoft Edge
  • Internet Explorer
Reported by 1 person

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Steps to reproduce


  1. Edge25, Edge 38 on Windows10;
  2. Using proxy to connect Internet;
  3. Using PlayReady to play protection media content;
  4. Using Shaka-Player and Dash.js Player;

MediaKeySession create successfully, request License from license server successfully, however,when using MediaKeySession.update(),trigger video error event,event.code is 5(Media_error_encrypted) and msExtendedCode is 0x8004c006(DRM_E_INVALIDLICENSE) ;


  1. it is related network environment or not ?;
  2. if this error is related with environment,have some demands of environment
  3. what make this error happened ?;
  4. have some resolutions ?


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    Comments and activity

    • both Dash.js and shaka-player play failed, the video errorCode and msExtendedCode are same

    • Microsoft Edge Team

      Changed Assigned To to “James M.”

    • Hello,

      Thank you for providing this information about the issue. We are unable to reproduce this problem in Edge. Please update this case when you can provide us with a sample to test and repro steps. Thank you so much for your assistance with this issue.

      Best Wishes,
      The MS Edge Team

    • Microsoft Edge Team

      Changed Status to “Not reproducible”

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