Microsoft Edge freezes and returns an error while loading the Netflix video player for the first time in the browser session

Not reproducible Issue #11677485


Wesley ..
Apr 15, 2017
This issue is public.
Found in
  • Microsoft Edge
Found in build #
Reported by 2 people

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Steps to reproduce

  1. Open Microsoft Edge;

  2. Go to the Netflix website ( and sign in to an account;

  3. Choose any content to watch and start playback;

  4. The video player will begin to load, during this process the browser tab will freeze and when returning the player will be presenting an error message with the code H7353.


1 attachment

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

  • Hello,

    Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge. Please update this case when you can provide more details, such as screenshots and run dxdiag (Windows key + r and type dxdiag, enter, then click Save all Information) and attach the txt file.

    Best Wishes,
    The MS Edge Team

  • Microsoft Edge Team

    Changed Status to “Not reproducible”

  • Precisely the same issue here. In addition trigger mentioned by Wesley, I have also observed that pausing a video for an extended period of time and then attempting to resume play also causes this error to occur. I would attach a DxDiag .txt file, but I do not see any facility to do so.

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