Microsoft Edge freezes and returns an error while loading the Netflix video player for the first time in the browser session

Issue #11677485 • Assigned to James M.


Wesley ..
Apr 15, 2017
This issue is public.
Found in
  • Microsoft Edge
Found in build #
Reported by 1 person

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Steps to reproduce

  1. Open Microsoft Edge;

  2. Go to the Netflix website ( and sign in to an account;

  3. Choose any content to watch and start playback;

  4. The video player will begin to load, during this process the browser tab will freeze and when returning the player will be presenting an error message with the code H7353.


1 attachment

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

  • Hello,

    Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge. Please update this case when you can provide more details, such as screenshots and run dxdiag (Windows key + r and type dxdiag, enter, then click Save all Information) and attach the txt file.

    Best Wishes,
    The MS Edge Team

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