Youtube and other Google services access problem after Windows 10 Creative Update

Issue #11717261 • Assigned to Steven K.

Details

Author
Alejandro P.
Created
Apr 19, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
  • Internet Explorer
  • Chrome
  • Safari
  • Firefox
  • Opera
Found in build #
15.15063
Reports
Reported by 1 person

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Steps to reproduce

How to reproduce.

Install Windows 10 Creative Update —> weird mabo-jambo happens with your PC
—> YouTube and other google services malfunctioning or not opening at all.

Note: The problem persists across several browsers (tested on last versions of Edge, IE, Opera and Chrome)

In general the error returned is related with the website not being able to provide a secure connection - SSL

Attachments

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Steven K.”

  • Hi Alejandro,

    Sorry to hear the upgrade did not go smooth.  I am confident we can get your system back to better than normal.  :-)

    Since this issue is impacting all browsers, can you make sure your timezone and time and date are correct and “Set time automatically” is set to on in the “Time & Language” settings.  You can get there from the main “Windows Settings” screen.  Proper SSL certificate validation requires the time and date to be correct.

    If the above did not fix the issue, then try resetting a couple of your Internet Options in the inetcpl.cpl control panel.  I attached screenshots for the tab/screens I am referring to.

    1. Enter ‘inetcpl.cpl’ in the Start search bar
    2. Select the ‘Security’ tab and then select the ‘trusted sites’ i.e. the checkmark icon.  Then click “Reset all zones to default level.”
    3. Select the ‘Advanced’ tab and click the “Restore advanced settings.”  You can come back here and “Reset” all of IE’s settings once you have tried all of these options first.  Also, in this tab verify your “HTTP settings” section have all three options checked (see the attached screenshot).
    4. Select the ‘Content’ tab and click the ‘Clear SSL state’ button.

    Let me know if this corrects the issue or not,

    The MS Edge Team

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