Edge crashing while using Silverlight

Not reproducible Issue #11721945


Benjamin B.
Apr 19, 2017
This issue is public.
Found in
  • Microsoft Edge
Found in build #
Reported by 1 person

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Steps to reproduce

Using Edge while viewing videos on Amazon.com didn’t used to be a problem, but since the most recent Win10 update/upgrade I have had multiple instances where the window just closes… No error, no warning, just boom gone… Go back in and it asks if you want to start from scratch, or you can close that tab and resume roughly where you left off… Irritating a simple word for it.


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    Comments and activity

    • Changed Steps to Reproduce

    • Microsoft Edge Team

      Changed Status to “Needs root cause”

      Changed Assigned To to “James M.”

    • Hello,

      Thank you for providing this information about the issue. Unfortunately, we are unable to reproduce this problem in Edge. Please update this case when you can provide us with crash dumps as explained below:

      Please download debug diag from https://www.microsoft.com/en-us/download/details.aspx?id=49924 

      1. Once installed, open debug diag and select the rule type ‘Crash’ and click Next. 
      2. Under Select Target Type, select ‘A specific process’ and click Next. 
      3. Under Select a process, please select a MicrosoftEdgeCP.exe process and click Next. 
      4. In the Advanced Configuration, please just click Next. 
      5. Lastly, in the Rule Output Location, please choose and take note of the location where the dump file will be written; click Next then click Finish. 
      6. Reproduce the crash in Edge, and open the folder location from step 5 above. Locate the file ending in .dmp; please compress/zip the .dmp file(s) and attach it to this case.

      Best Wishes,
      The MS Edge Team

    • Microsoft Edge Team

      Changed Status from “Needs root cause” to “Not reproducible”

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