Whatsapp Web can't download voice messages

Duplicate Issue #11895503 • See Issue #12657166


Jose A.
May 4, 2017
This issue is public.
Found in
  • Microsoft Edge
See progress on Bug #12657166
Found in build #
Reported by 2 people

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Steps to reproduce

  1. Open WhatsApp Web
  2. Receive voice message
  3. Try to download, but the button does nothing


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    Comments and activity

    • Changed Title from “Whatsapp Web can't voice messages” to “Whatsapp Web can't download voice messages”

    • Microsoft Edge Team

      Changed Assigned To to “James M.”

      Changed Assigned To to “Venkat K.”

      Changed Assigned To from “Venkat K.” to “Erik A.”

      Changed Status to “Needs root cause”

    • i have the same problem :(

    • Same problem here…

    • Microsoft Edge Team

      Changed Assigned To from “Erik A.” to “Alexey K.”

      Changed Status from “Needs root cause” to “Duplicate”

    • Hello,

      Thank you for providing this information about the issue. We have confirmed the problem, and we are working on a solution for a future build of Edge. We are presently tracking this issue as a duplicate of an existing internal bug report. We look forward to additional feedback you may have on how we can improve Microsoft Edge.

      Best Wishes,
      The MS Edge Team

    • Hi,
      We have retested this issue with the Fall Creators Update of Window 10/Edge 16 and no longer see the download problem. The UI shows a play icon and the audio message plays crystal clear.

      Closing this issue. If your Windows 10 Update hasn’t already happened automatically, please go to Windows Update in Settings and check for updates.

      Thank you for reporting this.
      The MS Edge Team

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