Edge page loading icon is spinning infinitely and does not proceed any further

Confirmed Issue #11897346 • Assigned to Justin S.

Details

Author
T.I A.
Created
May 4, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
15.15063
Reports
Reported by 1 person

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Steps to reproduce

I’m trying to complete a typeform online survey, however when you click the link,
the page loading icon is displayed, but spins infinitely and does not proceed any further.
When I use the same link on any other browser it displays fine. Please can you investigate?

Url: https://vivaldi3.typeform.com/to/zd6gLM

Attachments

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

  • Hello,

    Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge 15063 with the information at hand. Please update this case when you can provide detailed repro steps. Specifically, does this happen when you first visit the survey or after you attempt to submit it?

    Best Wishes,
    The MS Edge Team

  • Hello, the problem occurs on first visit immediately when you click the link, it displays the spinning loading icon. It spins infinitely and does not proceed any further.

    The screenshot demonstrates exactly what I’m seeing.

    I am running Windows 10 build 15063.250
    It does not do this on Chrome or Internet Explorer

  • Hello,

    Thank you for providing further information about this issue. Unfortunately, we are still unable to repro; specifically the “Let’s do this” button appears and clicking it loads the survey. Please perform a fiddler trace while repeating the repro steps and attach the resulting SAZ file so we may investigate further.

    https://www.telerik.com/download/fiddler

    Best Wishes,
    The MS Edge Team

  • Hello James, I have tried this on another machine on 15063 and seem to have the same issue.

    I’ve taken screenshots of the about flags settings. I am not using any experimental java script features and am using release mode.

    I have also attached a fiddler session snapshot as requested.

    Hope that helps.

  • I have isolated the cause of this problem…
    If you have the Edge Page Analyzer (powered by Vorlon.js) Extension installed and enabled, it prevents the page from successfully being loaded. When I turn off the extension, the page loads successfully. Please try replicating this on your side.

  • Hello,

    Thank you for sharing your problem and solution. We have confirmed the repro and will post to this case when we have an update.

    Best Wishes,
    The MS Edge Team

  • Microsoft Edge Team

    Changed Assigned To to “wwatri”

    Changed Title from “Edge page loading icon is spinning infinitely and does not proceed any further” to “Edge page loading icon is spinning infinitely and does not proceed any further”

    Changed Assigned To to “wwatri”

    Changed Assigned To from “wwatri” to “Sunggook C.”

    Changed Status to “Confirmed”

    Changed Title from “Edge page loading icon is spinning infinitely and does not proceed any further” to “Edge page loading icon is spinning infinitely and does not proceed any further”

    Changed Assigned To to “Justin S.”

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