PDF scrolling doesn't work with mouse or keyboard after clicking embedded link

Not reproducible Issue #11923975

Details

Author
Jack K.
Created
May 6, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
15.15063
Reports
Reported by 1 person

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Steps to reproduce

  1. Open a pdf with embedded links, e.g. “Agile Software Development Succinctly.”
  2. Scroll to the table of contents and click on a link to jump to a different section in the document.
  3. After the jump, notice that the scrollbar no longer works with the mouse or touch (if you have a touch screen). Also, the mouse wheel and page up/down keys no longer scroll the document. However, if you have a touch screen, you can use the appropriate gesture to scroll.

Attachments

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

  • Hello,

    Thank you for providing this information about the issue. We are unable to reproduce this problem in Edge. Please provide us with the sample PDF you used to repro.

    Best Wishes,
    The MS Edge Team

  • Really? I’ve reproduced the problem with several pdf documents. I’m using

    Microsoft Edge 40.15063.0.0
    Microsoft EdgeHTML 15.15063

    I’ve attached the document I mentioned in my original post.

    Regards,

    Jack

  • Hello,

    Thank you for providing much information about this issue. After thorough testing, we are unable to reproduce this problem in Edge. Specifically, we are able to click a table of contents link to jump to a chapter of the document and then use the scrollbar, mouse wheel, and arrow keys to scroll the document. Please update this case when you can run dxdiag (Windows key + r and type dxdiag, enter, then click Save all Information) and attach the txt file.

    Best Wishes,
    The MS Edge Team

  • Hi James,

    I’ve uploaded the diagnostic file you asked for. The diagnostics were run on the surface pro that has the problem. I’ve also tried to reproduce the problem on a couple of desktop systems (one with a touch enabled monitor) and can’t reproduce the problem.

    Regards,

    Jack

  • Hello,

    Thank you for providing extensive information about the issue. After thorough testing on a Surface Pro 3, we are unable to reproduce this problem in Edge 15063. Your problem appears to stem from a bad installation of Edge; please reinstall Windows to see if this resolves your problem. 

    Best Wishes,
    The MS Edge Team

  • James,

    I’ve done some more testing. I’m using a surface pro that has a different screen size (smaller) than the surface pro 3. For some reason, the default display size of the pdf on the surface pro seems to be causing the problem. Try the following on a surface pro:

    1. Open the pdf if Edge
    2. Click the - button once to zoom out.
    3. Scroll down to table of contents and click on a link to jump to another section of the document.
    4. Notice that you can still scroll through the document using a mouse wheel or the up/down page keys, and that the scroll bar still responds to click and drag operations.
    5. Click the + button once to zoom in to the default display size.
    6. Scroll down to the table of contents and click on a link to jump to another section of the document.
    7. Notice that you can no longer scroll through the document using a mouse wheel or the up/down page keys, and that the scroll bar no longer responds to click and drag operations.
    8. Click the + button once to zoom in again.
    9. Note that you can now scroll through the document.
    10. Scroll down to the table of contents and click on a link to jump to another section of the document
    11. Notice that you can still scroll through the document using a mouse wheel or the up/down page keys, and that the scroll bar now responds to click and drag operations.
  • Microsoft Edge Team

    Changed Assigned To to “Sermet I.”

    Changed Assigned To to “Manoj B.”

    Changed Status to “Not reproducible”

  • Hello,

    Thank you for the detailed repro steps. Unfortunately, after thorough testing, we are unable to reproduce this problem in Edge. We will track this case and watch for similar reports.

    Best Wishes,
    The MS Edge Team

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