Edge fails to navigate or display any tabs and then crashes after 30+ seconds

Confirmed Issue #11975881

Details

Author
Matthew H.
Created
May 11, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
15.15063
Reports
Reported by 5 people

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Steps to reproduce

Ever since the Creator update Edge always crashes. I am unable to launch or view any site.

I’ve attached a Windows Error Report generated mini-dump.

Details from the Windows Application Event log:

Faulting application name: MicrosoftEdge.exe, version: 11.0.15063.250, time stamp: 0x58f6ff5f
Faulting module name: EMODEL.dll, version: 11.0.15063.250, time stamp: 0x5bc6bca2
Exception code: 0xc0000409
Fault offset: 0x00000000000ea8fc
Faulting process id: 0x346c
Faulting application start time: 0x01d2c9ee82b10517
Faulting application path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe
Faulting module path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\EMODEL.dll
Report Id: 5e5d32af-b429-41d7-9c19-4fc5bc7d2fb7
Faulting package full name: Microsoft.MicrosoftEdge_40.15063.0.0_neutral__8wekyb3d8bbwe
Faulting package-relative application ID: MicrosoftEdge

Attachments

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

  • Hello,

    Thank you for providing extensive information about the issue. After thorough testing, we are unable to reproduce this problem in Edge 15063. Your issue appears to stem from a bad installation of Edge; please reinstall Windows to see if this resolves the problem. 

    Best Wishes,
    The MS Edge Team

  • I depend on this surface book for presentations and travel, reinstalling Windows is an interruption I won’t be able to tolerate for at least a few weeks. FYI - I am one of 3 people in my office with this same issue. They just gave up and are using Chrome full time.

    I’ll ask them to submit the same information and dumps when I am back in the office. I don’t think this is an isolated issue.

  • I downloaded the Creators update again, created USB media and preformed an upgrade re-install. The crash issue with Edge persists even after re-installing.

    I’ve also preformed:
    Dism /Online /Cleanup-Image /CheckHealth
    <-- no issues found. -->
    DISM /Online /Cleanup-Image /RestoreHealth /Source:\Sources\install.esd
    <-- No change in behavior -->

    sfc /scannow
    <-- No issues found -->

  • I am also able to replicate this issue on my SurfaceBook

    Source
    Microsoft Edge

    Summary
    Stopped working

    Date
    ‎5/‎25/‎2017 1:11 PM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe

    Problem signature
    Problem Event Name: MoBEX
    Package Full Name: Microsoft.MicrosoftEdge_40.15063.0.0_neutral__8wekyb3d8bbwe
    Application Name: praid:ContentProcess
    Application Version: 11.0.15063.0
    Application Timestamp: 58ccbae4
    Fault Module Name: ntdll.dll
    Fault Module Version: 10.0.15063.0
    Fault Module Timestamp: b79b6ddb
    Exception Offset: 00000000000aa030
    Exception Code: c0000409
    Exception Data: 000000000000000a
    OS Version: 10.0.15063.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: e4b6
    Additional Information 2: e4b62901ff6b9ac7d6e7c7b8004037ab
    Additional Information 3: e4b6
    Additional Information 4: e4b62901ff6b9ac7d6e7c7b8004037ab

    Extra information about the problem
    Bucket ID: 9466c36fe568469927f3d48f089f609b (133476432870)

  • Microsoft Edge Team

    Changed Assigned To to “Lee H.”

    Changed Assigned To to “Dave B.”

    Changed Assigned To from “Dave B.” to “Feng M.”

    Changed Status to “Confirmed”

  • Has a fix been found for this problem yet? I have the same problem, and have tried all of the suggested fixes that I have managed to find online, with no joy.

    Exception code = 0xc0000409
    Exception offset = 0x000eae6c
    Fault Module Name = EMODEL.dll
    Fault Module Version = 11.0.15063.332

    Crash dump report:

    Version=1
    EventType=MoBEX
    EventTime=131412566419252140
    ReportType=2
    Consent=1
    UploadTime=131412566592188703
    ReportStatus=268435456
    ReportIdentifier=78f1c736-05c2-428a-a894-f6e13db34cee
    IntegratorReportIdentifier=aa8537c9-4ea2-4a83-b9f4-50b4424a8a9c
    Wow64Host=34404
    NsAppName=praid:MicrosoftEdge
    AppSessionGuid=00002b38-0001-0008-b023-2b5f08dfd201
    TargetAppId=U:Microsoft.MicrosoftEdge_40.15063.0.0_neutral__8wekyb3d8bbwe!MicrosoftEdge
    TargetAppVer=40.15063.0.0_neutral_!2017//05//20:05:58:08!b11765!MicrosoftEdge.exe
    BootId=4294967295
    TargetAsId=264
    Response.BucketId=922670eaef40b4d8d11328b1689caa6e
    Response.BucketTable=5
    Response.LegacyBucketId=133504082949
    Response.type=4
    Sig[0].Name=Package Full Name
    Sig[0].Value=Microsoft.MicrosoftEdge_40.15063.0.0_neutral__8wekyb3d8bbwe
    Sig[1].Name=Application Name
    Sig[1].Value=praid:MicrosoftEdge
    Sig[2].Name=Application Version
    Sig[2].Value=11.0.15063.332
    Sig[3].Name=Application Timestamp
    Sig[3].Value=591fdaf0
    Sig[4].Name=Fault Module Name
    Sig[4].Value=EMODEL.dll
    Sig[5].Name=Fault Module Version
    Sig[5].Value=11.0.15063.332
    Sig[6].Name=Fault Module Timestamp
    Sig[6].Value=7f5a6051
    Sig[7].Name=Exception Offset
    Sig[7].Value=00000000000eae6c
    Sig[8].Name=Exception Code
    Sig[8].Value=c0000409
    Sig[9].Name=Exception Data
    Sig[9].Value=0000000000000007
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=10.0.15063.2.0.0.768.101
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=5eab
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=5eaba6f95422f2cad1441eda706f1ac6
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=c835
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=c835a3f35c70bba5df935a2824b711aa
    UI[2]=C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe
    LoadedModule[0]=C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe
    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
    LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
    LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll
    LoadedModule[5]=c:\program files (x86)\trusteer\rapport\bin\x64\rooksbas_x64.dll
    LoadedModule[6]=C:\WINDOWS\System32\SHLWAPI.dll
    LoadedModule[7]=C:\WINDOWS\System32\msvcrt.dll
    LoadedModule[8]=C:\WINDOWS\System32\combase.dll
    LoadedModule[9]=C:\WINDOWS\System32\ucrtbase.dll
    LoadedModule[10]=C:\WINDOWS\System32\RPCRT4.dll
    LoadedModule[11]=C:\WINDOWS\SYSTEM32\VERSION.dll
    LoadedModule[12]=C:\WINDOWS\System32\bcryptPrimitives.dll
    LoadedModule[13]=C:\WINDOWS\System32\GDI32.dll
    LoadedModule[14]=C:\WINDOWS\System32\gdi32full.dll
    LoadedModule[15]=C:\WINDOWS\System32\msvcp_win.dll
    LoadedModule[16]=C:\WINDOWS\System32\USER32.dll
    LoadedModule[17]=C:\WINDOWS\System32\win32u.dll
    LoadedModule[18]=C:\WINDOWS\System32\PSAPI.DLL
    LoadedModule[19]=C:\WINDOWS\System32\ADVAPI32.dll
    LoadedModule[20]=C:\WINDOWS\System32\sechost.dll
    LoadedModule[21]=C:\WINDOWS\System32\SHELL32.dll
    LoadedModule[22]=C:\WINDOWS\System32\cfgmgr32.dll
    LoadedModule[23]=C:\WINDOWS\System32\shcore.dll
    LoadedModule[24]=C:\WINDOWS\System32\windows.storage.dll
    LoadedModule[25]=C:\WINDOWS\System32\kernel.appcore.dll
    LoadedModule[26]=C:\WINDOWS\System32\powrprof.dll
    LoadedModule[27]=C:\WINDOWS\System32\profapi.dll
    LoadedModule[28]=C:\WINDOWS\System32\WINTRUST.dll
    LoadedModule[29]=C:\WINDOWS\System32\MSASN1.dll
    LoadedModule[30]=C:\WINDOWS\System32\CRYPT32.dll
    LoadedModule[31]=C:\WINDOWS\System32\ole32.dll
    LoadedModule[32]=C:\WINDOWS\SYSTEM32\wincorlib.DLL
    LoadedModule[33]=C:\WINDOWS\System32\OLEAUT32.dll
    LoadedModule[34]=C:\WINDOWS\System32\IMM32.DLL
    LoadedModule[35]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
    LoadedModule[36]=C:\WINDOWS\system32\rsaenh.dll
    LoadedModule[37]=C:\WINDOWS\SYSTEM32\bcrypt.dll
    LoadedModule[38]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
    LoadedModule[39]=c:\program files (x86)\trusteer\rapport\bin\x64\rookscom_x64.dll
    LoadedModule[40]=c:\program files (x86)\trusteer\rapport\bin\x64\rooksdol_x64.dll
    LoadedModule[41]=C:\WINDOWS\SYSTEM32\ntmarta.dll
    LoadedModule[42]=C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportGP_x64.DLL
    LoadedModule[43]=C:\WINDOWS\System32\WS2_32.dll
    LoadedModule[44]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
    LoadedModule[45]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
    LoadedModule[46]=C:\WINDOWS\System32\NSI.dll
    LoadedModule[47]=C:\Program Files (x86)\Trusteer\Rapport\bin\x64\MSVCP120.dll
    LoadedModule[48]=C:\Program Files (x86)\Trusteer\Rapport\bin\x64\MSVCR120.dll
    LoadedModule[49]=c:\program files (x86)\trusteer\rapport\bin\x64\RapportUtil_x64.dll
    LoadedModule[50]=c:\program files (x86)\trusteer\rapport\bin\x64\trf_x64.dll
    LoadedModule[51]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.15063.0_none_9055be80f37df5c1\gdiplus.dll
    LoadedModule[52]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
    LoadedModule[53]=C:\WINDOWS\SYSTEM32\WINMM.dll
    LoadedModule[54]=C:\WINDOWS\SYSTEM32\USERENV.dll
    LoadedModule[55]=C:\WINDOWS\SYSTEM32\Secur32.dll
    LoadedModule[56]=C:\WINDOWS\SYSTEM32\winmmbase.dll
    LoadedModule[57]=C:\WINDOWS\SYSTEM32\SSPICLI.DLL
    LoadedModule[58]=C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\baseline\x64\RapportGH_x64.DLL
    LoadedModule[59]=C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportEjo_x64.DLL
    LoadedModule[60]=C:\WINDOWS\SYSTEM32\OLEACC.dll
    LoadedModule[61]=C:\WINDOWS\SYSTEM32\WININET.dll
    LoadedModule[62]=C:\WINDOWS\SYSTEM32\urlmon.dll
    LoadedModule[63]=C:\WINDOWS\SYSTEM32\iertutil.dll
    LoadedModule[64]=C:\WINDOWS\system32\jscript.dll
    LoadedModule[65]=C:\WINDOWS\SYSTEM32\dbghelp.dll
    LoadedModule[66]=C:\Windows\System32\twinapi.appcore.dll
    LoadedModule[67]=C:\Windows\System32\WinTypes.dll
    LoadedModule[68]=C:\WINDOWS\SYSTEM32\msIso.dll
    LoadedModule[69]=C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\EMODEL.dll
    LoadedModule[70]=C:\WINDOWS\SYSTEM32\clipc.dll
    LoadedModule[71]=C:\WINDOWS\SYSTEM32\EShims.dll
    LoadedModule[72]=C:\WINDOWS\SYSTEM32\MPR.dll
    LoadedModule[73]=C:\WINDOWS\system32\uxtheme.dll
    LoadedModule[74]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
    LoadedModule[75]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll
    LoadedModule[76]=C:\WINDOWS\SYSTEM32\dwmapi.dll
    LoadedModule[77]=C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\eData.dll
    LoadedModule[78]=C:\WINDOWS\SYSTEM32\ESENT.dll
    LoadedModule[79]=C:\Windows\System32\Windows.UI.Xaml.dll
    LoadedModule[80]=C:\WINDOWS\SYSTEM32\Bcp47Langs.dll
    LoadedModule[81]=C:\Windows\System32\Windows.Storage.ApplicationData.dll
    LoadedModule[82]=C:\Windows\System32\threadpoolwinrt.dll
    LoadedModule[83]=C:\Windows\System32\Windows.UI.dll
    LoadedModule[84]=C:\WINDOWS\SYSTEM32\TextInputFramework.dll
    LoadedModule[85]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
    LoadedModule[86]=C:\WINDOWS\SYSTEM32\usermgrcli.dll
    LoadedModule[87]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
    LoadedModule[88]=C:\WINDOWS\SYSTEM32\dxgi.dll
    LoadedModule[89]=C:\Windows\System32\Windows.ApplicationModel.dll
    LoadedModule[90]=C:\WINDOWS\SYSTEM32\d3d11.dll
    LoadedModule[91]=C:\WINDOWS\SYSTEM32\igd10umd64.dll
    LoadedModule[92]=C:\WINDOWS\SYSTEM32\d2d1.dll
    LoadedModule[93]=C:\Windows\System32\MrmCoreR.dll
    LoadedModule[94]=C:\WINDOWS\System32\msctf.dll
    LoadedModule[95]=C:\Windows\System32\UiaManager.dll
    LoadedModule[96]=C:\WINDOWS\SYSTEM32\windows.ui.core.textinput.dll
    LoadedModule[97]=C:\Windows\System32\Windows.UI.Immersive.dll
    LoadedModule[98]=C:\WINDOWS\system32\DataExchange.dll
    LoadedModule[99]=C:\WINDOWS\SYSTEM32\dcomp.dll
    LoadedModule[100]=C:\Windows\System32\Windows.System.Profile.RetailInfo.dll
    LoadedModule[101]=C:\WINDOWS\SYSTEM32\policymanager.dll
    LoadedModule[102]=C:\WINDOWS\SYSTEM32\msvcp110_win.dll
    LoadedModule[103]=C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\eView.dll
    LoadedModule[104]=C:\Windows\System32\ieproxy.dll
    LoadedModule[105]=C:\WINDOWS\SYSTEM32\profext.dll
    LoadedModule[106]=C:\WINDOWS\SYSTEM32\firewallapi.dll
    LoadedModule[107]=C:\WINDOWS\SYSTEM32\fwbase.dll
    LoadedModule[108]=C:\WINDOWS\SYSTEM32\tokenbinding.dll
    LoadedModule[109]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll
    LoadedModule[110]=C:\WINDOWS\SYSTEM32\winhttp.dll
    LoadedModule[111]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
    LoadedModule[112]=C:\WINDOWS\system32\mswsock.dll
    LoadedModule[113]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
    LoadedModule[114]=C:\Windows\System32\Windows.StateRepository.dll
    LoadedModule[115]=C:\WINDOWS\SYSTEM32\StateRepository.Core.dll
    LoadedModule[116]=C:\Windows\System32\twinapi.dll
    LoadedModule[117]=C:\WINDOWS\SYSTEM32\dwrite.dll
    LoadedModule[118]=C:\Windows\System32\Windows.Globalization.dll
    LoadedModule[119]=C:\WINDOWS\SYSTEM32\msftedit.dll
    LoadedModule[120]=C:\WINDOWS\SYSTEM32\globinputhost.dll
    LoadedModule[121]=C:\WINDOWS\SYSTEM32\NInput.dll
    LoadedModule[122]=C:\WINDOWS\SYSTEM32\ieapfltr.dll
    LoadedModule[123]=C:\Windows\System32\Windows.Graphics.dll
    LoadedModule[124]=C:\WINDOWS\SYSTEM32\XmlLite.dll
    LoadedModule[125]=C:\WINDOWS\system32\directmanipulation.dll
    LoadedModule[126]=C:\Windows\System32\Windows.Globalization.Fontgroups.dll
    LoadedModule[127]=C:\WINDOWS\SYSTEM32\wkscli.dll
    LoadedModule[128]=C:\WINDOWS\System32\coml2.dll
    LoadedModule[129]=C:\WINDOWS\SYSTEM32\netjoin.dll
    LoadedModule[130]=C:\WINDOWS\SYSTEM32\JoinUtil.dll
    LoadedModule[131]=C:\WINDOWS\SYSTEM32\netutils.dll
    LoadedModule[132]=C:\WINDOWS\SYSTEM32\MDMRegistration.DLL
    LoadedModule[133]=C:\WINDOWS\SYSTEM32\DMCmnUtils.dll
    LoadedModule[134]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
    LoadedModule[135]=C:\WINDOWS\SYSTEM32\ncrypt.dll
    LoadedModule[136]=C:\WINDOWS\SYSTEM32\NTASN1.dll
    LoadedModule[137]=C:\Windows\System32\Windows.Web.dll
    LoadedModule[138]=C:\Windows\System32\rmclient.dll
    LoadedModule[139]=C:\Windows\System32\execmodelclient.dll
    LoadedModule[140]=C:\WINDOWS\SYSTEM32\fontgroupsoverride.dll
    LoadedModule[141]=C:\Windows\System32\Windows.Shell.ServiceHostBuilder.dll
    LoadedModule[142]=C:\WINDOWS\system32\execmodelproxy.dll
    LoadedModule[143]=C:\Windows\System32\uiautomationcore.dll
    LoadedModule[144]=C:\Windows\System32\Windows.ApplicationModel.Core.dll
    LoadedModule[145]=C:\Windows\System32\Windows.Security.Authentication.Web.Core.dll
    LoadedModule[146]=C:\Windows\System32\OneCoreCommonProxyStub.dll
    LoadedModule[147]=C:\Windows\System32\Windows.Perception.Stub.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Stopped working
    ConsentKey=MoBEX
    AppName=Microsoft.MicrosoftEdge_8wekyb3d8bbwe!MicrosoftEdge
    AppPath=C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=7770C0A292B788E229C873B03B711038
    MetadataHash=-1907785266

  • Microsoft Edge Team

    Changed Status from “Confirmed” to “Confirmed”

  • Hello,

    Thank you for providing this information about the issue. We have confirmed the problem, and we are working on a solution for a future build of Edge. We are presently tracking this issue as a duplicate of an existing internal bug report. We look forward to additional feedback you may have on how we can improve Microsoft Edge.

    Best Wishes,
    The MS Edge Team

  • I have just a pc with the same error, i uninstalled Trusteer Rapport, rebooted and it all started to work again.

  • Based on Paul C.’s comment, I “Stopped” Trusteer Rapport (rather than uninstalling), and Edge then worked. It thus appears to be some sort of conflict with Trusteer Rapport, when it is running. HOWEVER, I would prefer to have this software running and protecting me!

  • Paul\Alan … thank-you both for spotting this. so many MS blogs etc. and MS saying there are no issues.

    I stopped Rapport instead of uninstalling it, fired up Edge (which i’d lost all my settings in due to troubleshooting steps taken), re-imported IE favourites, re-started Rapport.

    working fine since … about 14 hours so far.

    will reboot later and see if issue comes back.

  • Thank you for this tip. I stopped Trusteer, and Edge started working again, but failed as soon as it restarted.
    What caused Edge to fail initially for myself, was using Sophos Home Advance Beta security software.

  • The following is a workaround to the problem as suggested by IBM Trusteer Support

    Dear Nigel,

    Thank you for updating us on the matter.

    The issue you have reported is currently being investigated by our company experts
    and we expect it to be resolved in a future release of Rapport.

    Please use other browsers in the meantime. Kindly note that once the issue will be
    resolved you will be notified via E-mail.

    Should you wish to use Microsoft Edge still, please try to disable Rapport’s Early
    Browser Protection.

    To disable Rapport’s Early Browser Protection:

    1. Open Rapport’s Console by choosing - Start Menu > Programs > Trusteer Endpoint
      Protection > Trusteer Endpoint Protection Console
    2. Advance to the next page by clicking on the green arrow at the bottom-right.
    3. Under ‘Security Policy’ at the top left corner, click on 'Edit Policy’.
    4. Enter the letters as they are shown in the image and click OK.
    5. Locate ‘Early Browser Protection’ and select ‘Never’ in the drop-down menu.
    6. Click ‘Save’ and reboot your computer.
    7. Check if the issue is resolved.

    Please be advised that disabling Rapport’s Early Browser Protection will limit some
    of Rapport’s protections.

    Please let us know if this has resolved the issue. Thank you for your cooperation.

    Thank you for your patience.

    Should you need additional assistance, feel free to contact us by submitting the
    following form: http://www.trusteer.com/support/submit-ticket
    We also have helpful information available in our FAQ:
    http://www.trusteer.com/support/faq

    Sincerely,

    Lior K.
    Tier 1 Support Representative
    Trusteer, IBM Security Systems

  • tried the IBM suggested workaround but the “Early Browser Protection” is set to “Always” and greyed out, so I can’t change it.
    I will have to stick to stopping Rapport, start edge, start rapport.

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