www.jtv.com - Product image is missing

Site Outreach Issue #11995585


May 12, 2017
This issue is public.
Found in build #
Reported by 0 people

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Steps to reproduce

Repro Steps:


  1. In windows phone Edge browser, navigate to URL: http://www.jtv.com/ or any product page on the jtv.com site
  1. Observe the page loading


Actual Result:


Images are


Expected Result:


Page should render properly with images




1 attachment

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “ecoengie”

    Changed Status to “Site Outreach”

    Changed Assigned To from “ecoengie” to “Kelly Y.”

    Changed Steps to Reproduce

  • The Edge team has investigated and it appears the site is sending WebP formatted images to Windows 10 Mobile Devices. 


    WebP is an image format supported by Chrome browsers but not by Firefox, Safari or Edge/Internet Explorer. (




    We have outreached to the site for them to investigate and fix. 

  • Microsoft Edge Team

    Changed Title from “Product image is missing” to “www.jtv.com - Product image is missing”

    Changed Assigned To from “Kelly Y.” to “Web P.”

  • Hello,

    Thank you for providing this information about the issue. This issue has been resolved as “External” meaning the issue will require a new feature to be implemented or other work which is more significant than a typical bug. You might find new updates on this topic by visiting http://status.microsoftedge.com and http://uservoice.microsoftedge.com and searching for related issues.

    Best Wishes,
    The MS Edge Team

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