Creators Edge Flash not Supporting Some games

Not reproducible Issue #12156672


Jay W.
May 27, 2017
This issue is public.
Found in
  • Microsoft Edge
Found in build #
Reported by 2 people

Sign in to watch or report this issue.

Steps to reproduce

Creators Edge Flash not Supporting Some games. Puzzle Icon does not show up to Allow. A case was created on this Issue also, Service Request Number 1386262936 I was hoping Build 15.15063.332 was going to fix the Issue but it did not. The issue on the 1 game I am having is located : See the Attachment and No puzzle Icon will show up to Allow. Also note Chrome and IE work just fine.


Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

  • Hello,

    Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce a unique problem in Edge. The game is behaving the same way in all browsers; this is a problem which should be addressed with the game creators. Please update this case if you have new information for us to consider.

    Best Wishes,
    The MS Edge Team

  • Service Request Number 1386262936 Alanzo Microsoft Technician has Remote My Computer using Edge to try and get into this game The Puzzle Icon does not appear in order to Allow Flash to work. How ever it Does work on other games. like it suppose to.
    Microsoft Community has many threads on the Issue:

    One thing I do know is that this Creators update was installed on my Computer using the Upgrade assistant. I have another Computer which in right now updating through normal updates. I just tested it and it does not create the puzzle icon to allow flash So something Still wrong. Feel free to call me and remote this to see it on my Computer Phone 478-781-8899

  • Hello,

    Thank you for providing detailed information about the issue. We found that the game gives the same error in every browser; however, if you play one of the other free online games then the option to enable Flash is present and one can enable Flash always for the site. Once this is enabled, then your game plays perfectly (I have included a screenshot of it working in Edge 15063). This is likely what has happened when you test the game in other browsers.

    Please try that workaround. You may also want to try your game first in a new browser where Flash has not been enabled yet, such as Chrome 61 (Canary) and Firefox 56 (Nightly), to see that it is not working by default (screenshots attached). Unfortunately, the problem is not unique to Edge, so I do not see anything for us to fix.

    Best Wishes,
    The MS Edge Team

  • Microsoft Edge Team

    Changed Status to “Not reproducible”

You need to sign in to your Microsoft account to add a comment.

Sign in