Lost favorites

Confirmed Issue #12206393 • Assigned to Vasu P.

Details

Author
Margot H.
Created
Jun 1, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
14.14393
Reports
Reported by 4 people

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Steps to reproduce

I have lost my favorites in Edge. I tried to restore from IE, but an older version.
Under update history, KB3150513 was installed on 5/28/2017. It was again installed on 5/31/2017. After the second install my favorites are all gone. I have lost a lot of them and I need to recover the one from 5/31.

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Steven K.”

    • Hi Margot,

      Sorry to hear about this issue.  I know it can be frustrating.  Appreciate your patience with this.

      Here are a couple of options.  Towards the bottom of the following link,  user BeefRWijker posted a lot of information about Edge favorites and how to view/restore previous versions:

      https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-msedge/edge-bookmark-backup/11497b38-b778-43df-8832-013bf67ddd1f?page=1&msgid=f744506a-dc0a-4740-a9a9-7b47530bba26
       
      Another option for the future is mentioned here:

      https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-msedge/new-tool-to-manage-edge-favorites/04db0843-71fe-417c-9381-2eae727ed424

      Also, these are not officially supported tools or procedures, however, we are aware of this issue.

      Thank you for the submission and hope this is some help,

      Steve

    • Microsoft Edge Team

      Changed Assigned To from “Steven K.” to “Bill Y.”

      Changed Status to “Confirmed”

      Changed Assigned To from “Bill Y.” to “Vasu P.”

    • Since this is a “Confirmed” issue that has not been solved in more than six months, can anyone on the MS Edge Team please update us on the status of the disappearing favorites in the Edge browser? This issue still plagues me even with Windows 10 Pro version 1709 build 16299.64. Thank you.

    • I have lost my favorites in Edge as well and restoring since few weeks. few are not found randomly and after restore another new are lost. Yes, even with Windows 10 Pro version 1709 build 16299.64. Thank you.

    • I too have just had the same issue occur with Edge deleting most of my favorites. I am on Windows 10 Pro version 1893. OS build 17134.112. Need a fix asap!

    • I have used MS browsers forever, mid 90’s) including Edge. But after losing favorites and never being able to sync browsers and working on both issues by posting for months I gave up. I now use Firefox. It is easy to back-up favorites and browser sync’s perfect with other computers. I really really tried but no help from MS.

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