Lost favorites

Confirmed Issue #12206393 • Unassigned

Details

Author
Margot H.
Created
Jun 1, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
14.14393
Reports
Reported by 4 people

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Steps to reproduce

I have lost my favorites in Edge. I tried to restore from IE, but an older version.
Under update history, KB3150513 was installed on 5/28/2017. It was again installed on 5/31/2017. After the second install my favorites are all gone. I have lost a lot of them and I need to recover the one from 5/31.

Please see other feedbacks in userfeedback VSO for feedbacks that are tracked by this work item.

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color:#2f5496;
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font-size:small;
padding-left:3%;
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table {
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th, td {
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padding:5px;
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td {
border:0.5px solid white;
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.feedback-row:hover {
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#feedback-banner, #feedback-footer {
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color:white;
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#feedback-banner td, #feedback-footer td {
border:0;
font-size:larger;
padding:10px;
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#feedbacksection-v5 {
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#feedbackdetails-table, #feedbackanalysis-table, #feedbacklinks-table {
font-family:Calibri Light;
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            
        

        This Bug was created from feedback triage by Josh Moody

    



Report Details



    
        Feedback Details

        Description

    

    
        Title

        Edge Favorites Lost


    

    
        Description

        I've been using Cloud-backed/sync'ed favorites in Edge for a while. A short time after a system reset, Edge lost all favorites. IIRC, the favorites where present after the reset, but disappeared a short while thereafter. This happened on the machine I'm writing this feedback on, other Win10 machines I'm using with the same MSA still show my favorites. Please note that I'm a Microsoft employee (alias 'aeulitz') in the Redmond area; don't hesitate to contact me if I can help diagnose the problem.


    

    
        Area Path

        UIF\Microsoft Edge\Favorites, history, and downloads

    

    
        [Feedback Hub](https://aka.ms/feedbackhuburi/?ContextId=345&feedbackId=72d306d0-9ca1-446b-9ced-abcb3d73312c&form=1&src=1)

        View this Customer Feedback details and comments in the Feedback Hub app.

    

    
        [Feedback VSO](../7144091/)

        View this Customer Feedback in Feedback VSO.

    

    
        [Upvoted By](https://aka.ms/feedbackinternalupvoters?vsoId=7144091)

        Contact selfhosters that upvoted this issue.

    

    


Analysis and Diagnostics


    
        Tool

        Description

    

    
        [Feedback Cabs](http://aka.ms/FeedbackViewer/?txtUifId=72d306d0-9ca1-446b-9ced-abcb3d73312c&section=Cabs)

        
            
                Looking For CAB files related to feedback?

All CABs for
this feedback can be accessed in the Feedback Viewer.

                Note:

CABs may take up to 12 hours
to process through the
telemetry pipeline. CABs age out and are removed after 60 days
due
to Watson retention policies.

        [Feedback Analysis](http://aka.ms/FeedbackViewer/?txtUifId=72d306d0-9ca1-446b-9ced-abcb3d73312c)

        
            
                Want to understand how this feedback is trending across various pivots?

                With the Feedback Viewer, you can view trending information for this feedback,
                including upvotes by build, region, time, device, and more. Try out the prototype
                version of our [WAAS Lightspeed](https://aka.ms/waaslightspeed/?txtUifId=72d306d0-9ca1-446b-9ced-abcb3d73312c)

that includes intelligent auto analyzed
insights, dimensional, detailed diagnostic and telemetry analysis

        [Related Watson Crashes](http://watson/User?Identifier=g:6896134487838692&Expand=true&StartDate=14-Dec-2017&EndDate=14-Dec-2017&DateTimeFormat=UTC&EventCategory=All)

        
            
                
                    Want to view Watson crashes that occurred on the same day from the user who
                    filed feedback?

The Watson Viewer will let you dive into crash data.

        [Device Drill](http://devicedrill/EventBrowser?dataSet=ALL&deviceId=g:6896134487838692&focusTimeStamp=2017-12-14T22:33:28&durationAfterMin=10)

        
            
                Want to view telemetry events from this customer's device?

Device Drill lets
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Other Links


    
        Link

        Description

    

    
        [Feedback FAQ](http://aka.ms/FeedbackFaq)

        
            
                See the Feedback FAQ for more information about subjective user feedback.
            

        

    

    
        [Where's my CAB? Wiki](http://aka.ms/whereismycabwiki)

        
            
                If you were expecting a CAB but it does not appear in the viewer, please
                see the wiki for more information.
            

        

    

    
        [Translation Volunteers](https://aka.ms/feedbacktranslationvolunteers)

        
            
                For translation assistance, please see the translation volunteers wiki.
            

        

    

    
        [Reporting child pornography](http://aka.ms/FeedbackReportAbuseAndChildPornographyWiki)

        
            
                If attached screenshot(s) is child pornography you must report it using
                instructions listed at the link.
            

        

    






    
        
            Be Heard.
        

        
            [
                //aka.ms/feedback
            ](https://aka.ms/feedback)

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Steven K.”

    • Hi Margot,

      Sorry to hear about this issue.  I know it can be frustrating.  Appreciate your patience with this.

      Here are a couple of options.  Towards the bottom of the following link,  user BeefRWijker posted a lot of information about Edge favorites and how to view/restore previous versions:

      https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-msedge/edge-bookmark-backup/11497b38-b778-43df-8832-013bf67ddd1f?page=1&msgid=f744506a-dc0a-4740-a9a9-7b47530bba26
       
      Another option for the future is mentioned here:

      https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-msedge/new-tool-to-manage-edge-favorites/04db0843-71fe-417c-9381-2eae727ed424

      Also, these are not officially supported tools or procedures, however, we are aware of this issue.

      Thank you for the submission and hope this is some help,

      Steve

    • Microsoft Edge Team

      Changed Assigned To from “Steven K.” to “Bill Y.”

      Changed Status to “Confirmed”

      Changed Assigned To from “Bill Y.” to “Vasu P.”

    • Since this is a “Confirmed” issue that has not been solved in more than six months, can anyone on the MS Edge Team please update us on the status of the disappearing favorites in the Edge browser? This issue still plagues me even with Windows 10 Pro version 1709 build 16299.64. Thank you.

    • I have lost my favorites in Edge as well and restoring since few weeks. few are not found randomly and after restore another new are lost. Yes, even with Windows 10 Pro version 1709 build 16299.64. Thank you.

    • I too have just had the same issue occur with Edge deleting most of my favorites. I am on Windows 10 Pro version 1893. OS build 17134.112. Need a fix asap!

    • I have used MS browsers forever, mid 90’s) including Edge. But after losing favorites and never being able to sync browsers and working on both issues by posting for months I gave up. I now use Firefox. It is easy to back-up favorites and browser sync’s perfect with other computers. I really really tried but no help from MS.

    • I spend over 90 minutes with Microsoft today to try and get their assistance to restore My Favourites. Wasted 1 hour on CHAT and over 30 minutes on PHONE. Totally hopeless. I’ll have to now recreate My Favourites but I’m afraid that I may lose them again if the issue is not fixed.

    • You should really give FireFox a try. I’m a believer in MS, having used their products since the mid 90’s and still do but since losing Edge fav’s and trying FF I would never go back to another browser. As I posted here in Jun after spending dozens of hours trying to retrieve Edge favs I tried FF and is so easy to back-up and sync. Also I use a large, 28", monitor and having bookmarks docked on left side of screen WITH adjustable width when using this device is so convienent. Additionally able to drag and drop open tabs directly into desired bookmark folders is so fast. This isn’t a slam on MS overall just a known flaw in Edge browser they can’t seem to fix. As well as inability to easily back-up Edge favs.

    • How hasn’t this known issue been sorted yet?

      I just lost hundreds of bookmarks, mainly ones for work, and there’s no backup to be found either… so they’re gone for good.
      I’m going to have to spend hours trying to re-build my bookmarks.
      But after a lifetime of using Edge and IE before it, I’ll be using Chrome or FF or basically any other browser than yours.

      Well done Microsoft.

    • Microsoft Edge Team

      Changed Steps to Reproduce

    • It would be great if this issue were to actually be fixed. I don’t want to use Chrome or Firefox, but c’mon MS, you can’t keep ruining my favorites. My patience will run out.

    • The frequency of its occurrence keeps increasing day by day. Someone needs to take care of this issue, asap!!!

    • Moving to Firefox. Problem of lost favorites and folders in Edge seems to have become more severe with recent updates, Sept 2018. Fixing the syncing of favorites is evidently low on Microsoft’s priority list. Problem has been assigned to “Vasu P” since Jun 5, 2017, well over a year. If you don’t need syncing, turning it off might help.

    • My laptop (Dell) went blank last night and it began restarting by itself - after that I wasn’t able to log in because it didn’t recognize my account. I was afraid of losing my files … I didn’t lose my files :-)
      But… I just realized I lost my favorites :-( … I was organizing everything by theme and topic (within folders).
      After reading your comments I decided to backup my favorites in google drive or Onenote — it would be more work, but at least I’ll have them even when I change computers.

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