Lost favorites

Confirmed Issue #12206393 • Assigned to Vasu P.

Open new issue

Browse all tracked issues

Details

Author
Margot H.
Created
Jun 1, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
14.14393
Reports
Reported by 4 people

Sign in to watch or report this issue.

Steps to reproduce

I have lost my favorites in Edge. I tried to restore from IE, but an older version.
Under update history, KB3150513 was installed on 5/28/2017. It was again installed on 5/31/2017. After the second install my favorites are all gone. I have lost a lot of them and I need to recover the one from 5/31.

Attachments

0 attachments

    Comments and activity

    • Microsoft Edge Team

      Steven K. Jun 2, 2017 2017-06-02T01:43:42.52Z

      Changed Assigned To to “Steven K.”

    • Steven K. Jun 2, 2017 2017-06-02T01:43:53.1Z Microsoft Edge Team

      Hi Margot,

      Sorry to hear about this issue.  I know it can be frustrating.  Appreciate your patience with this.

      Here are a couple of options.  Towards the bottom of the following link,  user BeefRWijker posted a lot of information about Edge favorites and how to view/restore previous versions:

      https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-msedge/edge-bookmark-backup/11497b38-b778-43df-8832-013bf67ddd1f?page=1&msgid=f744506a-dc0a-4740-a9a9-7b47530bba26
       
      Another option for the future is mentioned here:

      https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-msedge/new-tool-to-manage-edge-favorites/04db0843-71fe-417c-9381-2eae727ed424

      Also, these are not officially supported tools or procedures, however, we are aware of this issue.

      Thank you for the submission and hope this is some help,

      Steve

    • Microsoft Edge Team

      Darryl B. Jun 2, 2017 2017-06-02T23:41:18.733Z

      Changed Assigned To from “Steven K.” to “Bill Y.”

      Darryl B. Jun 2, 2017 2017-06-02T23:41:18.733Z

      Changed Status to “Confirmed”

      Bill Y. Jun 5, 2017 2017-06-05T19:12:47.543Z

      Changed Assigned To from “Bill Y.” to “Vasu P.”

    • Ed S. Dec 3, 2017 2017-12-03T23:32:18.827Z

      Since this is a “Confirmed” issue that has not been solved in more than six months, can anyone on the MS Edge Team please update us on the status of the disappearing favorites in the Edge browser? This issue still plagues me even with Windows 10 Pro version 1709 build 16299.64. Thank you.

    • Vinod M. Mar 1, 2018 2018-03-01T00:09:07.973Z

      I have lost my favorites in Edge as well and restoring since few weeks. few are not found randomly and after restore another new are lost. Yes, even with Windows 10 Pro version 1709 build 16299.64. Thank you.

    You need to sign in to your Microsoft account to add a comment.

    Sign in