Lost favorites

Hot Bug Justification

The Feedback Action and Response service has automatically set this bug as a hotbug because another hotbug 20611768 was resolved as duplicate to this bug. Please see below for: hotbug justification, proposed by, and repro info which have been migrated from the original issue for convenience.
For follow up on this service please contact CNovak.
Original bug link: https://microsoft.visualstudio.com/DefaultCollection/OS/_workitems/edit/20611768

************repro steps migrated from duplicate bug 20611768************

h3 {
color:#2f5496;
font-family:Segoe UI;
font-size:small;
padding-left:10px;
}

li {
margin:10px 0;
}

li:nth-child(even) {
background:lightgray;
}

.indent {
padding-left:10px;
}

table {
font-size:small;
width:95%;
}

th, td {
font-size:small;
padding:5px;
}

td {
border:0.5px solid white;
}

th {
background-color:#8B8989;
color:white;
}

.feedback-leftcell {
width:20%;
color:#004d8b;
}

.feedback-row:hover {
background-color:#C4C4C4;
}

#feedback-banner, #feedback-footer {
background-color:#0078D7;
color:white;
width:100%;
}

#feedback-banner td, #feedback-footer td {
border:0;
font-size:larger;
padding:10px;
}

#feedbacksection-v5 {
font-family:Segoe UI;
border:5px solid #0078D7;
border-collapse:collapse;
}

#feedbackdetails-table, #feedbackanalysis-table, #feedbacklinks-table {
font-family:Calibri Light;
background-color:#f5f5f5;
}

            
        

        [BLOCKING] [UNRECOVERABLE DATA LOSS] [18323.1000]: Edge lost all my saved favorites in catagories | I just went to open saved favorites in all my categories and the category headings are there but the are no entries that I saved in them.

    




    1 feedback were detected as 'unrecoverable data loss' in 10.0.18323.1000.amd64fre.19h1_release.190119-1759

by our feedback classifiers.

Triage Instructions: This bug is proposed as BLOCKING
. Please assess impact and update Blocking field as needed. Also, update Triage
field and click on one of the ‘Mark as…’ links under each feedback to help train feedback classifiers as applicable.

Investigate :   

        [CABs](https://lightspeed.azurewebsites.net/feedbackanalytics?txtUifId=E4BE6575-4AA9-431F-BE86-39D5B425F92F&section=cabexplorer)
           
        [Device Drill](https://lightspeed.azurewebsites.net/feedbackanalytics?txtUifId=E4BE6575-4AA9-431F-BE86-39D5B425F92F&section=RecentUpvotes)
           
        [Open in FeedbackHub Triage View](feedback-hub:?tabid=7&GroupId=&FilterValues=%7B%22View%22%3A2%2C%22ItemType%22%3A2%2C%22SortType%22%3A3%2C%22SearchString%22%3A%22E4BE6575-4AA9-431F-BE86-39D5B425F92F%22%2C%22SourceTypes%22%3A%5B1%5D%7D)
    









    
        Feedback Details

    

    
        Edge lost all my saved favorites in catagories | I just went to open saved favorites in all my categories and the category headings are there but the are no entries that I saved in them.

Investigate

CABs, Device Drill, Watson (Crashes)   Build

18323.1000   App

Microsoft Edge (44.18323.1000.0)   PromotedBy

msfeedbk@microsoft.com   FeedbackHub User Input

Critical,Missing personal data   Configure Context

Microsoft Edge > Favorites, history, and downloads   Comment In

Feedback Hub   Classifiers

ManualLabelling, Syssieve, FeedbackHubUser, RegexQuery   UserType

Insider   Ring

wif   Created

02/01/2019
IsPersonalDataLoss? Yes
| Mark as NOT unrecoverable data loss.

  See wiki: [How to talkback to customers?](https://aka.ms/feedbacktalkback) and 
  [Open in FeedbackHub Triage View](feedback-hub:?tabid=7&GroupId=&FilterValues=%7B%22View%22%3A2%2C%22ItemType%22%3A2%2C%22SortType%22%3A3%2C%22SearchString%22%3A%22E4BE6575-4AA9-431F-BE86-39D5B425F92F%22%2C%22SourceTypes%22%3A%5B1%5D%7D) to perform the talkback (select Group -> All Feedback, select items -> Parent).



  
      
          [AutoPromoted Bugs Wiki](https://aka.ms/FeedbackHighSevBugTriage)
             
          [Feedback FAQ](http://aka.ms/FeedbackFaq)
             
          [Where's My CAB Wiki](https://aka.ms/whereismycabwiki)
             
          [Report Child Pornography](https://aka.ms/FeedbackReportAbuseAndChildPornographyWiki)
      

  






  
      
          Be Heard.
      

      
          [
              //aka.ms/feedback
          ](https://aka.ms/feedback)

************ repro step migrated from duplicate bug 20611768************

I have lost my favorites in Edge. I tried to restore from IE, but an older version.
Under update history, KB3150513 was installed on 5/28/2017. It was again installed on 5/31/2017. After the second install my favorites are all gone. I have lost a lot of them and I need to recover the one from 5/31.

Please see other feedbacks in userfeedback VSO for feedbacks that are tracked by this work item.

h3 {
color:#2f5496;
font-family:Segoe UI;
font-size:small;
padding-left:3%;
}

table {
font-size:small;
width:95%;
}

th, td {
font-size:small;
padding:5px;
}

td {
border:0.5px solid white;
}

th {
background-color:#8B8989;
color:white;
}

.feedback-leftcell {
width:20%;
color:#004d8b;
}

.feedback-row:hover {
background-color:#C4C4C4;
}

#feedback-banner, #feedback-footer {
background-color:#0078D7;
color:white;
width:100%;
}

#feedback-banner td, #feedback-footer td {
border:0;
font-size:larger;
padding:10px;
}

#feedbacksection-v5 {
font-family:Segoe UI;
border:5px solid #0078D7;
border-collapse:collapse;
}

#feedbackdetails-table, #feedbackanalysis-table, #feedbacklinks-table {
font-family:Calibri Light;
background-color:#f5f5f5;
}

            
        

        This Bug was created from feedback triage by Josh Moody

    



Report Details



    
        Feedback Details

        Description

    

    
        Title

        Edge Favorites Lost


    

    
        Description

        I've been using Cloud-backed/sync'ed favorites in Edge for a while. A short time after a system reset, Edge lost all favorites. IIRC, the favorites where present after the reset, but disappeared a short while thereafter. This happened on the machine I'm writing this feedback on, other Win10 machines I'm using with the same MSA still show my favorites. Please note that I'm a Microsoft employee (alias 'aeulitz') in the Redmond area; don't hesitate to contact me if I can help diagnose the problem.


    

    
        Area Path

        UIF\Microsoft Edge\Favorites, history, and downloads

    

    
        [Feedback Hub](https://aka.ms/feedbackhuburi/?ContextId=345&feedbackId=72d306d0-9ca1-446b-9ced-abcb3d73312c&form=1&src=1)

        View this Customer Feedback details and comments in the Feedback Hub app.

    

    
        [Feedback VSO](../7144091/)

        View this Customer Feedback in Feedback VSO.

    

    
        [Upvoted By](https://aka.ms/feedbackinternalupvoters?vsoId=7144091)

        Contact selfhosters that upvoted this issue.

    

    


Analysis and Diagnostics


    
        Tool

        Description

    

    
        [Feedback Cabs](http://aka.ms/FeedbackViewer/?txtUifId=72d306d0-9ca1-446b-9ced-abcb3d73312c&section=Cabs)

        
            
                Looking For CAB files related to feedback?

All CABs for
this feedback can be accessed in the Feedback Viewer.

                Note:

CABs may take up to 12 hours
to process through the
telemetry pipeline. CABs age out and are removed after 60 days
due
to Watson retention policies.

        [Feedback Analysis](http://aka.ms/FeedbackViewer/?txtUifId=72d306d0-9ca1-446b-9ced-abcb3d73312c)

        
            
                Want to understand how this feedback is trending across various pivots?

                With the Feedback Viewer, you can view trending information for this feedback,
                including upvotes by build, region, time, device, and more. Try out the prototype
                version of our [WAAS Lightspeed](https://aka.ms/waaslightspeed/?txtUifId=72d306d0-9ca1-446b-9ced-abcb3d73312c)

that includes intelligent auto analyzed
insights, dimensional, detailed diagnostic and telemetry analysis

        [Related Watson Crashes](http://watson/User?Identifier=g:6896134487838692&Expand=true&StartDate=14-Dec-2017&EndDate=14-Dec-2017&DateTimeFormat=UTC&EventCategory=All)

        
            
                
                    Want to view Watson crashes that occurred on the same day from the user who
                    filed feedback?

The Watson Viewer will let you dive into crash data.

        [Device Drill](http://devicedrill/EventBrowser?dataSet=ALL&deviceId=g:6896134487838692&focusTimeStamp=2017-12-14T22:33:28&durationAfterMin=10)

        
            
                Want to view telemetry events from this customer's device?

Device Drill lets
you dive into the telemetry of the device this from which this feedback was filed.

Other Links


    
        Link

        Description

    

    
        [Feedback FAQ](http://aka.ms/FeedbackFaq)

        
            
                See the Feedback FAQ for more information about subjective user feedback.
            

        

    

    
        [Where's my CAB? Wiki](http://aka.ms/whereismycabwiki)

        
            
                If you were expecting a CAB but it does not appear in the viewer, please
                see the wiki for more information.
            

        

    

    
        [Translation Volunteers](https://aka.ms/feedbacktranslationvolunteers)

        
            
                For translation assistance, please see the translation volunteers wiki.
            

        

    

    
        [Reporting child pornography](http://aka.ms/FeedbackReportAbuseAndChildPornographyWiki)

        
            
                If attached screenshot(s) is child pornography you must report it using
                instructions listed at the link.
            

        

    






    
        
            Be Heard.
        

        
            [
                //aka.ms/feedback
            ](https://aka.ms/feedback)