Screen randomly starts tearing in Creators Update - Surface Pro 4

Not reproducible Issue #12216009


Nikita S.
Jun 2, 2017
This issue is public.
Found in build #
Reported by 1 person

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Steps to reproduce

I’m not sure if it is Edge bug or Windows bug. But Windows bug portal doesn’t have functionality to publish new issues so I’m publishing it here. Since Creators Update installed I started to notice strange behavior when I’m working on my Surface Pro 4. Screen randomly starts tearing as you can see in this video I’ve recorded. I hope you can see it clearly.


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Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

  • Hello,

    Thank you for providing this information about the issue. Unfortunately, we are unable to reproduce this problem in Edge with the information at hand. Please update this case when you can run dxdiag (Windows key + r and type dxdiag, enter, then click Save all Information) and attach the txt file.

    Best Wishes,
    The MS Edge Team

  • Attached an DxDiag file. At the moment of saving the file it happened again. Also I noticed when I do some input like touchscreen or touchpad input the issue disappear immediately but when I leave touchscreen/touchpad the image on the screen starts tearing again.

  • Changed Title from “Screen randomly starts tearing in Creators Update” to “Screen randomly starts tearing in Creators Update - Surface Pro 4”

  • Found more videos on youtube with the same problem
    I doubt it is hardware failure, it started after some Surface Firmware update after Creators Update

  • Hello,

    Thank you for providing detailed information about the issue. Please try this workaround to verify if it helps your situation.

    1. Go to the Start Menu and type run and hit Enter.
    2. Type msconfig and hit Enter.
    3. Click the Services tab and click the Service column to sort it alphabetically.
    4. Scroll to the bottom and uncheck Windows Error Reporting Service.
    5. Scroll up and uncheck Problem Reports and Solutions Control Panel Support.
    6. Click OK and restart your computer.

    Best Wishes,
    The MS Edge Team

  • Microsoft Edge Team

    Changed Status to “Not reproducible”

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