html5 auto format for tel causes inconsistent results

Confirmed Issue #12216932 • Assigned to Travis L.

Details

Author
Ross H.
Created
Jun 2, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
15.15063
Reports
Reported by 2 people

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Steps to reproduce

Repro Steps:

 

Condensed
BI under repro

[
Incidents & Impacts ]

118010817424806

Millenium BCP bank  Seats: 14K | Costs: N/A | Block:  Adoption

117041815617098 - Bestseller  Seats: N/A| Costs: N/A | Block:  Adoption

====

 

  1. Please
    provide detailed instructions to repro the issue. 

 

This issue repros in a number of websites, you can access this link
(mentioned in the technical information part):

www.nif.pt/?q=223673456

You
can also access the Edge issue tracker link for this bug (opened some time ago)
where the example provides a repro if opened in Edge:
https://developer.microsoft.com/en-us/microsoft-edge/platform/issues/12216932/

(205-COL-00001 gets hyperlinked)

 

  1. What’s
    the expected result?

 

Webpage information that is not supposed to be a phone number is
hyperlinked as if it was.

 

  1. What’s
    the actual result?

 

Only real phone numbers are hyperlinked by Edge.

 

  1. What
    is the frequency of the repro with the above setup?

 

100%

 

=====

COMPANY
OVERVIEW
Describe
the company, including if this customer classified as internal, IHV, ISV, OEM,
PRO or Enterprise, etc.

MBCP is
an Enterprise customer.

Portuguese
Commercial Bank
(

Portuguese

:
Banco
Comercial Português (BCP)
), is a
Portuguese bank

that was founded in 1985 and is the largest private

bank

in the country. BCP is a member of the
Euronext 100 stock index
and its current

chief executive
officer

is Nuno Manuel da Silva Amado. BCP is
based in

Porto

, but its operations are headquartered in

Oeiras

,

Greater Lisbon

. It operates a branch brand dubbed and restyled in 2004
as
Millennium BCP
as well as
Banque BCP
and
ActivoBank
.

It has nearly 4.3 million
customers throughout the world and over 900 branches in Portugal. In 2008, it
reported a profit of €201 million. It was ranked at number 453 in the 2007

Forbes Global 2000

list. However, by 2012, the bank was in deep financial
stress and had to be rescued by a state bailout of 3 billion euros ($3.8
billion) in state funds it took from the country’s IMF/EU bailout package.

From
<
https://en.wikipedia.org/wiki/Portuguese_Commercial_Bank

 

====
USAGE
SCENARIO

Describe the user scenarios - what are they trying to do, what types of
devices, remote vs. seated, ISV customers describe the application’s intent and
flow, etc. 

After testing the first Windows 10 installation and trying to set
Edge as the default browser, users started seeing hyperlinks in digits in
various web applications linking to a skype call. This is incorrect in most
situations and even though it does not block any business process, it hints the
user at clicking the link (since it suggests there’s more information from
there) which then results in incorrect Skype invocation.

  1. For
    the above user scenario(s), what is the observed result?

Webpage information that is not supposed to be a phone number is
hyperlinked as if it was.

  1. For
    the above user scenario(s), what is the expected result?

Only real phone numbers are hyperlinked by Edge.

  1. How
    often are users affected by this issue? (Daily, weekly, etc. Be as specific as
    possible.)?

Daily

5. Please
list which of the following attributes apply to this issue.

Data
Loss
Corruption
Application
Crash
Application
Hang
Operating
System Crash
Operating
System Hang
Functionality
Loss
Functionality
Regression
New
Feature Request
Support Call Generator

Potential Call Generator

New
H/W Support
H/W
compatibility 
App
Compatibility
Security
Reliability
Performance
User Experience (Usability)

====
CUSTOMER
IMPACT

  1. How is
    the ability to conduct day-to-day business is being blocked or impacted. 

It does not block any business process, it hints the user at
clicking the link (since it suggests there’s more information from there) which
then results in incorrect Skype invocation.

  1. How
    many users, servers, and/or company customers are impacted by this issue?

Around 14000.

  1. Does
    this issue block a new product or external deliverable from shipping or being
    deployed? If yes, what is the planned release date?

No.

  1. Does
    this issue impact an already released product or deliverable? If yes:

This affects many internal web applications if they are loaded in
Edge. Here’s the list as it came from the customer, but they applications that
manage core business functionality (Shareholders meetings app, several
credit-related applications, etc)

Aplicação que suporta a execução de todas as atividades
inerentes à preparação e execução das Assembleias de Acionistas do Banco (AGA
MBCP)

Aplicação que tem como objetivo gerir imparidades de crédito
(KIWI)

Aplicação para registo e gestão de seguros associados a Crédito
à Habitação (SACH)

Aplicação integrada de Recuperação de Crédito (SIRC)

Aplicação de negócio de Factoring (XFACT)

  1. What
    is the financial impact on the customer? How was this calculated? 

Not available.

====

MICROSOFT
IMPACT

  1. Is
    this issue a Windows deployment\migration blocker? If yes:

This
is not a migration blocker but it limits the experience with Edge, even though
the customer wants to set it as the default browser.

  1. Is the
    company exploring replacing Edge with another browser solution?

Not that we are aware of, but they still use IE for older apps.

  1. Does
    this issue impact the sales/experience for other Microsoft solutions?

Not that we are aware of.

Attachments

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    Comments and activity

    • funny - just look at this bug description in Edge and you will see the issue

    • Microsoft Edge Team

      Changed Assigned To to “Steven K.”

      Changed Assigned To to “Grisha L.”

      Changed Assigned To to “Travis L.”

      Changed Status to “Confirmed”

      Changed Steps to Reproduce

      Changed Title from “html5 auto format for tel causes inconsistent results” to “html5 auto format for tel causes inconsistent results”

      Changed Steps to Reproduce

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