Edge crashes on Lumia 640XL when opening more than 3 tabs (not actionable)

Not reproducible Issue #12222304


Mohamed I.
Jun 2, 2017
This issue is public.
Found in
  • Microsoft Edge
Found in build #
Reported by 2 people

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Steps to reproduce

In my windows 10 Mobile Lumia 640xl after creator update Edge browser websites are automatically reloads . I can’t access more than 3 tabs It crashes. After restart only it working fine.


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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “James M.”

    • Hello,

      Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge 15063 on a Lumina640. Please update this case when you can provide more details, such as what is the impact on this case when websites automatically reload, and does restarting the phone permanently fix the problem, if not then what causes it to recur?

      Best Wishes,
      The MS Edge Team

    • I have exactly the same problem. Whatever web page I visit it reloads after about 5 seconds. It makes the web aspect of the phone unusable and although I have been a windows phone advocate for years this sort of basic issue makes me look elsewhere :-(

    • FYI I have a Lumia 640 with a 32Gb SD card

    • Microsoft Edge Team

      Changed Assigned To to “Bogdan B.”

      Changed Status to “Not reproducible”

    • When your phone’s browser crashes, it sends a report to Microsoft. There is not much we can do besides waiting for engineers to go through the list of known crashes and get them fixed. Since this bug doesn’t have any actionable information for our engineers, I am going to close it.


      If you can repro consistently, please use the Feedback app and record metadata while you are causing the crash. This will create a more actionable piece of feedback. If you create an issue for Microsoft Edge in the feedback app, you will be asked to Recreate the problem. “Start a capture” using the “Performance” profile then make your browser crash, then stop capturing. Don’t forget to add explainations and a clear title like “Edge crashes on Lumia 640XL when opening more than 3 tabs”

    • Microsoft Edge Team

      Changed Title from “Microsoft edge bug” to “Edge crashes on Lumia 640XL when opening more than 3 tabs (not actionable)”

    • I have solved the problem, I think. It is all down to the size of text, apps and items on display. If you set the screen size to minimum the whole issue disappears.

    • however I now need to go and buy some glasses so a proper fix to this issue would be appreciated.

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