Confirmed Issue #12304958 • Assigned to Scott L.


Dr. I.
Jun 11, 2017
This issue is public.
Found in
  • Microsoft Edge
  • Internet Explorer
Reported by 33 people

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Steps to reproduce



Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

    Changed Status to “Not reproducible”

  • Hello,

    We are unable to reproduce this problem in Edge. Please update this case when you can provide us with a sample to test. Thank you so much for your assistance with this issue.

    Best Wishes,
    The MS Edge Team

  • I have the same issue. I tried to use Microsoft edge several times and get the same error every time. Temporary dns error. Error code inet_e_resource not found. Currently can’t use edge

  • Only occurs with certain websites - using a VPN clears the problem. Refreshing local IP does not help.

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

    Changed Status from “Not reproducible”

    Changed Status to “Confirmed”

  • I have been having the same problem in Explorer but it just started this week, I was able to use it just fine last week.

  • Please, the problem persist. I have had to switch to google. However, I need my edge. Help!

  • Come on! what do you guys do all day? Please help me fix this problem.

  • Microsoft Edge Team

    Changed Assigned To from “James M.” to “Steven K.”

  • Can’t launch Edge since yesterday. it can’t find the web page - details indicate to refresh and when I do same thing - Error Code: INET_E_RESOURCE_NOT_FOUND. When I launch a separate instance of Internet Explorer it works for a short time and then freezes. Firefox enables me to get to MSN and then into my email without freezing up.

  • I guess there is no answer from Microsoft. Has anyone found a solution independent of Microsoft?

  • Hello all,
    Apologize for the delay.  Let’s see about getting Edge working again.
    Try these suggestions in the given order.  These are listed by least effort or impact at the top of the list:

    1. Try the same URL or tests in a new InPrivate Window.  This information will help isolate what is causing the issue.
    1. In Edge open the ‘about:flags’ page and make sure that under the “Networking” section that “Enable TCP Fast Open” is not checked.  This should be near the bottom of the about:flags page.  See the attached image.
    1. Check your UAC Settings.  Windows key + r and type ‘control’ and hit enter.  Click “User Accounts” and click "Change User Account Control settings".  Make sure the setting is at or above the second level, see the attached image ‘UAC_level.PNG’
    1. Re-install or reset Edge.  Before doing this you can create a new ‘Test’ user account on your Windows system and verify that Edge works probably with a clean install.  Creating a new account will allow you to test this.

    Here are the instructions to perform a reset on the browser.  I am referring you to the post by Amy Love at the following link:

    You would have to click “All replies” to see her post.  Look for the post on April 19, 2017 that starts with “To further assist you with your Microsoft Edge issue, we suggest that you perform a reset on the browser.” and then follow the instructions.

    Please let me know how your tests go.  I am confident we will get this working again.  :-)


  • I accessed Edge through the start menu and right clicked on the Edge icon. if I clicked on open in a new window I got the same error situation. If I clicked on open In Private Window it “worked and took me to a Browsing InPrivate page. But if I typed something into the search bar"Hmmm…can’t reach this page.” n the “Details” I get the same error message. When in the InPrivate browsing window before I put anything in the Search Bar I went up to the right hand corner of the InPrivate page to Settings and More but could not find anything “about:flags” nor “Notifications.”

  • I tried following the instructions posted by Amy Love in the above link. When I tried to sign into my microsoft acct to turn off the sync settings I get an error message that states "something went wrong. Cancel or Retry". So the sync settings are stuck on even when I am using a local acct.

  • Ok, let’s skip step #1 in Amy’s procedure and complete the remaining steps.

    What is default search engine set to?

    Were you able to create a new ‘test’ user account?

  • The default search engine is now google. I ran the test using both Edge as default and google as default with no luck. I was able to create another local account and received the same error message when trying to launch edge under the new account

  • btw - when this first happened I had tried to check my pc using Kaspersky but Kaspersky did not work and gave me the same error message as when I tried to open Edge. So I also registered an trouble report with Kaspersky. Last night (12 July) when I logged on there was a dialog box that indicated a bunch of updates to my systems had occurred.  I tried Edge and Kaspersky and both worked.  I turned off my computer.  Late this afternoon on 13 July I tried Edge and Kaspersky and both worked again.  I guess that an update occurred that resolved my issues.  

    For me you may close this case.


  • I tried all above but still the issue remained, actually my connection has been lost at all and I’ve got limited internet access sign. I downgraded to the previous windows build but again the same problem occurred.
    you Microsoft guys are acting totally disappointing.

  • The latest ‘Patch Tuesday’ release seems to have cleared this problem for me.

  • This problem started a while ago. The symptons are not only that Edge doesn’t work but nor does Cortana. I have now tried resetting the system. Before re-installing anything else I tried Edge. It starts and then fails to connect to anything. Installing other software from their previously saved stubs(e.g. Firefox; Adobe reader, Norton) finds their server and downloads without problem. ipconfig /all shows the DNS server as the DHCP Server/Default Gateway (the wireless router). Here it is

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Toshiba64
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : default

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : B8-88-E3-1E-7B-F6
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 1:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 9C-4E-36-A4-F5-D5
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . : default
    Description . . . . . . . . . . . : Intel® Centrino® Wireless-N 2200
    Physical Address. . . . . . . . . : 9C-4E-36-A4-F5-D4
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::91d4:5df6:54eb:7059%5(Preferred)
    IPv4 Address. . . . . . . . . . . :
    Subnet Mask . . . . . . . . . . . :
    Lease Obtained. . . . . . . . . . : 14 July 2017 18:09:25
    Lease Expires . . . . . . . . . . : 16 July 2017 20:26:40
    Default Gateway . . . . . . . . . :
    DHCP Server . . . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 94129718
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-FA-B3-1D-B8-88-E3-1E-7B-F6
    DNS Servers . . . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Enabled

  • I deleted the first explorer file in Amy’s instructions but it won’t let me delete any others and now Edge won’t open. I have not been able to access my work website for 3 weeks.

  • I am also experiencing this issue. There are several sites not working now. The list includes and Both work in Chrome.

    Feedback on above 4 steps:

    1. Fails in new inprivate window.
    2. about:flags - “Enable TCP Fast Open” is not checked" was not checked.
    3. UAC settings is at second level.
    4. Deleted and re-installed Edge browser.
  • Like Rob C, problem is not solved after step 1-4 incl. re-installing Edge!
    HELP please!

  • This is a problem for me too. Also followed the the 4 steps. This is probably a good thing however, since I know now that Microsoft probably isn’t able to steal my data right now.

  • This is still an issue. In the Feedback Hub, one of the Engineers, Colleen W., said that they have found a root cause of the issue but until a fix can be issued she suggested the disable TCP Fast Open or use InPrivate Browsing. That was four months ago and the issue is getting worse.

    TCP Fast Open is not enabled and InPrivate Browsing has the same issue. It seems to be how Edge handles HTTPS URLs or at least some HTTPS URLs. A consistent one for me is Netflix. I have to fight to get the site up past the INET_E_RESOURCE_NOT_FOUND with the DNS issues.

    The larger problem is that the Netflix W10 app apparently uses Edge to pull content, and since Edge can’t communicate with the URL properly the Netflix app is likewise rendered useless. IE, Chrome, and Firefox all pull everything fine, but the app uses Edge which has an identified problem four months running but not yet fixed.

  • Hello all,

    Apologize for the delay.

    @Rob, thank you for the verification of execution of my original recommendations.

    @Michael, appreciate the details.  That is helpful.

    @Alex, are you an Administrator on your machine?  Did you run the steps as an Administrator?  I recommend creating a new test user account that has Administrator priviledges.  A new account has corrected similar issues for some users.

    Let’s see about sorting the remaining issues as it appears the recent update has corrected the issue for a couple of you.  I would like to get more information.

    Here are my questions and requests:

    1. Try using an IP address to access the internet.  For example, try using one of’s IPs.  You will have to accept the security warning because the IP URL does not match the server’s name.  This is fine.  See the attached screenshot.  ‘accept_security_warning.PNG’

    You can get the IPs using cmd.exe and typing the following command:


    1. Send the network information similar to what @Michael sent.
       2.1) in a cmd shell run these commands one by one and copy and paste the output into a text file and attach it to this ticket.
        ipconfig /all

      netsh interface ipv4 show ipaddresses

      2.2) Send the version of Windows 10 each of you are having this issue on.  Win + S >> winver >> enter.
     3) Verify that the '"DHCP Client" service is running.  See the following guide.
     Just realized that my step #4 is covered in the above link.  Skip #4 below if you already ran this from the link above.

    1. Set the DNS server manually.  Note: remember to change these settings back after the testing.
         4.1)Settings (Win + I) >> “Network and Internet” >> “Change adapter options”
         4.2) The find the “Enabled” network adapter that you are using.
         4.3) On the “Enabled” adapter that you are using, in Michael’s case it would be the "Wireless LAN adapter Wi-Fi", right click on it and select "Properties".
         4.4) Uncheck the checkbox for "Internet Protocol Version 6 (TCP/IPv6).
         4.5) Double click on the "Internet Protocol Version 4 (TCP/IPv4)" connection entry and select the option “Use the following DNS server addresses” and enter the following DNS servers: and
         Here is a Microsoft reference link (Step #6)
    2. If the above does not help, would it be possible for you to use the Feedback Hub app to take a trace (see instructions below) and include a link to it on this bug? Thanks!
      1. Open the Feedback Hub app by using the Search Bar (Win + s) and typing “feedback hub”
      2. Click the Feedback icon on the upper left of the app below the home icon.
      3. Click “Add New Feedback”
      4. Select “Problem” for “What kind of feedback is it?”
      5. Select “Microsoft Edge” category from the “Show category suggestions” pick list.
      6. Select the “Browser crashes or stops working” subcategory
      7. If you see “Go to diagnostic and usage data settings”, change the settings to allow sending diagnostic data.  Note that some company policies might prevent you from making changes.
      8. Click “Start capture” under “Recreate the problem”
      9. Perform the steps necessary to reproduce the issue
      10. Press “Stop capture”
      11. Fill in the other required fields and submit the feedback

    This will provide us with a trace we can use to debug the issue further.

    Appreciate the help and your patience,


  • Okay, for me stuff started working again when I unchecked the TCP/IPV6 box. Not sure why, but I couldn’t even get a DNS lookup back until that was ticked off, now everything pulls back quickly. It only ever messed up Edge, so maybe that’s where they’ll want to look (from my sample size of 1 person / 2 PCs)

  • I’ve had this issue for about a month in both IE and Edge and rolling over to Chrome; the resolutions above have had no impact. So far the only thing that works, once I receive this INET_E_RESOURCE_NOT_FOUND message is to reboot my computer. Which is 1) irritating, 2) costing me valuable work time. Need a solution to this DELIVERED from Microsoft.

  • Finally! Unchecking the TCP/IPV6 did it for me as well.

    Finally Windows Store is working again.
    Finally Visual Studio can update its licence.
    Finally UWP Apps can use the System.New.Http.HttpClient class again.

    This issue must have affected at least the whole UWP.

  • At least part of problem may be corrupted system.
    I created a new Windows 10 VM under VMWare using my disc created from download when updating from 8.1. Installation went fine and it updated automatically as expected. Using this there are NO problems with Edge or Store.
    I previously tried a reset of my system and this did not solve the problem - but of course had to reinstall all programs lost in the process - and save e-mails from my client.
    I fear the next step is for me to to a clean install with all the horrors that entails.

    Note also that any attempt to check for updates in Tor results in failure with a warning that “something is attempting to trick Tor Browser into accepting an insecure update.”

  • Thank you for the responses and updates.  Is anyone else still having this issue after disabling IPv6?  I.e. step 4.4 in my previous list.

    We will investigate this further as IPv6 is supported and has been supported for multiple years.  It could be related to the entire network users are on with support for IPv6, and specifically IPv6 DNS.

  • Hey Steven,

    Everything is still going great on both my machines. For what it’s worth, I’ve had the IPv6 checked since at least W8, and it’s worked fine in W10 until the Creator’s Update.

    I know some under-the-hood enhancements were made to how Windows (and Edge) does networking, so maybe one of those enhancements has a bug in how IPv6 is handled.

    Non-MS browsers had no issues with connecting, with IPv6 checked or not, so it seems specific to how Windows (and Edge) handles that. Maybe the Fall Creators Update will squash the bug?

  • Unchecking the IPv6 worked for me!!!

  • That is good news and thank you all for letting us know.

    @Todd, we will look into this; that is valuable feedback.

    Appreciate everyone’s help working through this issue.

  • Microsoft Edge Team

    Changed Assigned To to “Scott L.”

  • I have same issue… MS Edge cant find page due to INET_E_resource_not_found. MS EDGE is no good to me, cant gi to ANY website. I can use IE11 with no problems, although now it changes all web addresses to https. I have seen enough complaints on this issue all across the internet, so I know it is real. Why cant Microsoft fix it? For me it started just after the Windows update automatically installed on August 9. Unfortunately I have no Restoral backup from before that update. I have tried just abut all of the “Solutions” offered on You tube, etc. and found on google. NO LUCK. I’m no computer wizard, so I need a Windows update that fixes it.

  • I am beyond frustrated. I have tried everything in this thread including resetting (deleting/replacing) Edge; all to no avail. I am pretty tech savvy but this has me stumped. I am also having trouble with Chrome pages becoming unresponsive and then once I kill the page; Chrome won’t open at all. This all started about two weeks ago and I see that the last Windows update was August 9th. Coincidence? Maybe not. I am about ready to do a clean install of Windows 10. I work on Remote Desktop and keep nearly everything in the cloud so I don’t store much locally. I appreciate any advice.

  • I’m with you, Regina H. Totally frustrated.
    To Microsoft… I did the aboutflags thing and unchecked TCP fast open. I also did the test with the network adapter change (uncheck IPv6 and insert DNS addresses). No change. Still get same error with MS Edge. And IE 11 still works. So I restored original settings.
    I am sure it started with the Aug 9 Windows update. Please fix it.

  • I too am having the above problems. Please please fix this as it is so frustrating and also it appeared to have started after the last update.

  • Hi Steve,

    I am also facing the same problem. I tried all your solutions mentioned in post, ( unchecked TCP fast open and change to static dns address). Nothing is working. Also I cant sign in in feedback app. It says Something went wrong. We are having trouble signing you in feedback app.
    Is there any way I can send feedback as you mentioned?

    Please fix it.

  • I have this same problem getting this error message. There was a temporary DNS error. Try refreshing the page.

    I tried following these directions. Set the DNS server manually. Note: remember to change these settings back after the testing.

    4.1)Settings (Win + I) >> “Network and Internet” >> “Change adapter options”
    4.2) The find the “Enabled” network adapter that you are using.
    4.3) On the “Enabled” adapter that you are using, in Michael’s case it would be the "Wireless LAN adapter Wi-Fi", right click on it and select "Properties".
    4.4) Uncheck the checkbox for "Internet Protocol Version 6 (TCP/IPv6).
    4.5) Double click on the "Internet Protocol Version 4 (TCP/IPv4)" connection entry and select the option “Use the following DNS server addresses” and enter the following DNS servers: and

    I don’t know what to change the settings back to after testing. This whole problem just happened today and it is beyond frustrating. I have no problem with Google chrome but I am not used to it and I need edge to work.

    I still have the same issue and I cannot use feedback hub because Cortana does not work.

  • For those who are having this problem, today I took advantage of the “Fresh Start” recovery option and I’d recommend it. Unlike the old clean install that required full back up, etc. the Fresh Start re-installs Windows 10 but preserves all of your personal files, etc. It took about an hour but it’s like having a new computer and all of the nonsense with Edge is cleared up.

  • I really don’t want to lose my antivirus program. Wouldn’t Fresh start delete that?

  • I am running Windows version 1703 (OS build 15063,540)

    This is driving me crazy.

  • Is fresh start remove Installed programs like 3rd party applications, visual studio 2015?

  • Just wanted to double check if the newer users that are having this option have IPv6 enabled?  This was from Step 4.4 previously membered.

      4.4) Uncheck the checkbox for "Internet Protocol Version 6 (TCP/IPv6)

    Also, try using an IP address to access the internet.  For example, try using one of’s IPs.  You will have to accept the security warning because the IP URL does not match the server’s name.  This is fine.  See the attached screenshot.  ‘accept_security_warning.PNG’

    You can get the IPs using cmd.exe and typing the following command:


    Please post the output you get from the nslookup command here.

    Also, not one solution has fixed this problem for everyone.  From my experience the following list in order by the percentage of user’s that I believe were helped.

    1. disabling IPv6 (this is only helpful for certain users, user’s on work networks should most likely not change this.)
    2. “Fresh Start” or clean re-install.  For some user’s their dxdiag report showed that Windows updates have failed.
    3. User’s anti-virus software that is out of date.  Not the definitions but the application itself.  So far only AVG that I am aware of.


  • Hi, I shut down my business destkop pc on 9 of august and Edge was working, today I restarted and Edge is not working. Disabling the IPV6 did not work. What about release a patchwork? why do i have to make a frest start?. thansk

  • It is still not working. I disabled the IPv6. I have not done a fresh start. Will that delete my antivirus McAfee?
    I did the cmd.exe and nslookup and got

    Are you saying to type one of those into the address bar in Microsoft Edge? Because that doesn’t actually make a difference?

    I can’t access my McAfee antivirus because of this crap. I have a mental illness and frankly I am intelligent but I do not handle stress well and I may need for you to explain what I need to do very precisely without you expecting me to intuit.

  • Actually I am running a full scan with my antivirus now. I await further instructions.

  • For some reason my antivirus has been stuck while scanning for about an hour at least on C:…\ I have no idea what to do to make my computer work properly. None of the things I have done have made one whit of difference. I have never had trouble running my antivirus until this stupid BS with Microsoft Edge started yesterday. What am I supposed to do?

  • I still cannot use Microsoft Edge and I still cannot do a full scan with McAfee because it locks up at about 1% scanned, this time on C:\Users…\LocalState\Microsoft.Xbox\pop.bin

    What am I supposed to do about this?

  • Still waiting for some assistance.

  • Melinda, I am no expert; I am just an end user like you but I don’t think you are going to get much targeted support on this site. My opinion of McAfee is that you are better off without it - I’ve always found both Norton and McAfee to be the devil, but that’s just my opinion. It is true that you have to re-install 3rd party apps/programs but for me it was well worth it. I tried EVERYTHING in this post as well as various others; I even went into my registry (since Edge isn’t listed in the typical list of programs that can be uninstalled or repaired) and completely removed and reset MS Edge and it didn’t help. The further good news is that Fresh start will correct problems you don’t even know you have. :)

  • Well, this probably won’t apply to most, but it worked for me and thought I’d share it since I know how frustrating this error is. And Microsoft is woefully inept at solving it. The short story is, I changed my Lan connection to a different port on the computer.

    The longer version: I just built a new computer and installed windows. The Mobo is the Asrock SuperCarrier and it has three Lan connection points available (Lan RJ-45 Intel I211AT, Lan RJ-45 Intel I219V, and 5G Lan RJ-45 Aquantia AQC108 - I have no idea what any of that means). Now, not being a tech saavy guy, I thought, 5G Lan sounds fast. So that’s what I connected to. I updated the drivers for Aquantia and when I got everything up and running, I connected to the internet just fine. But when I tried to get onto, behold the error. Same thing for HboGo. So I fired up Firefox. Didn’t work on there either. Tried IE 11. No joy. So started researching the error. I tried a whole bunch of the suggestions, the about:faults setting, re-installed Edge, etc, etc. Nothing worked. Then I did a speed test at and the performance was terrible. 28.49mb/s download, 1.44mb/s upload. So I thought to switch the Lan cable to a different port (I211AT). Problem solved. Edge fired up fast, newegg came up, HboGo worked. When I did a speedtest my results went to 49.49 mb/s download and 12.20 mb/s upload.

    So if that helps anyone, there it is.

  • @Melinda, I did send you an e-mail last night.  I did not see a response from you?  Let me know if you did not get it.

    @Joseph, thank you for the details.  There are two top level issues here:

    1. Internet not working using any browser or application.
    1. Internet not working only on Edge (and maybe IE).

    You specific issue was type #1.  That issue is usually a configuration, driver, or other big picture item.  Most of the users here are having issue type #2.

    @Regina, thank you for the helpful suggestions.  I agree with you and everyone should include in their testing disabling, temporarily if desired, any firewall or anti-virus.

    Let us know if anyone is interested in running a network trace (via powershell or wireshark - I will give the steps.)  This will help in debugging the issue.  It also rather quickly let’s us know if it is an internal issue or a networking issue on the local network.  Yes, I am aware that it very well could be related to the recent updates.

  • Steve, I just read your email. I don’t know which information you need.

  • For the users, still experiencing this issue can you provide your TCPIP parameters for me?  You can post it here or copy and paste into a text file and attach it.

    How to open powershell as an Administrator

    a.  Win + S and type ‘cmd’ and when you see "Command Prompt", right click
    it and select “Run as Administrator”

    b.  At the command prompt type ‘powershell’
    without the quotes and hit enter.

    c.  Enter the following command in
    the powershell window:


    HKLM:\System\CurrentControlSet\Services\Tcpip\Parameters | Format-List

    Also, please mention what, if any, anti-virus software you are using.

    Appreciate the help on this.

  • I have tried everything above and still nothing works, This is the second time this has happened. the first time I had to go back to backup to get it to work. I am not a techo but an end users. I need this sorting ASAP

  • Hi my antivirus is Avira, i copy the result of the command in powershell

    PS C:> Get-Acl

    HKLM:\System\CurrentControlSet\Services\Tcpip\Parameters | Format-List
    Path Owner Access

    C:\ NT SERVICE\TrustedInstaller NT AUTHORITY\Authenticated Users Allow AppendData…
    HKLM:\System\CurrentControlSet\Services\Tcpip\Parameters : Termine
    ‘HKLM:\System\CurrentControlSet\Services\Tcpip\Parameters’ non riconosciuto come nome di cmdlet, funzione, programma
    eseguibile o file script. Controllare l’ortografia del nome o verificare che il percorso sia incluso e corretto,
    quindi riprovare.
    In riga:2 car:1

    • HKLM:\System\CurrentControlSet\Services\Tcpip\Parameters | Format-Lis …
    •   + CategoryInfo          : ObjectNotFound: (HKLM:\System\Cu...cpip\Parameters:String) [], CommandNotFoundException
        + FullyQualifiedErrorId : CommandNotFoundException

    PS C:>

  • I’m having a similar issue, but this was triggered just after I installed Malwarebytes to deal with some Suspected Adwares. After I ran the scan, i quarantined the detected malwares and restarted my pc as it asked me to. Since then I cannot access the Internet getting the same error as everyone else here. I can’t even connect to feedback hub and report this error. But when I ping the Internet from Cmd.exe I’m getting replies. Please assist.

  • Also I keep getting this pop up stating
    “There was a problem starting
    The specified module could not be found.” The header of the pop up message is "RunDLL".

  • I too have been experiencing the same issue where Edge and the Store app don’t work and give errors
    The DNS server might be having problems.
    Tried everything I can find and not resolved it. Different LAN / WLAN adapters but IE11 and every other web app works OK.
    Believe it is a DNS issue as the Windows DNSClient error log reports errors for and, also saw a error for a corrupt DNS response. Errors for these dns addresses only appear thru edge, NOT iE11

  • @Steven K.

    As per your request Please find below power shell output. My internet explorer is working but edge is not working.

    PS C:\WINDOWS\system32> Get-ACl HKLM:\System\CurrentControlSet\Services\Tcpip\Parameters | Format-List

    Path : Microsoft.PowerShell.Core\Registry::HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters
    Owner : BUILTIN\Administrators
    Access : Everyone Allow ReadKey
    Everyone Allow -2147483648
    BUILTIN\Administrators Allow FullControl
    BUILTIN\Administrators Allow 268435456
    BUILTIN\Users Allow SetValue, CreateSubKey, CreateLink, ReadKey
    BUILTIN\Users Allow -536870912
    Audit :

    I am using avast free antivirus in my system.
    One more information, As @Mustafa R. mention I also download Malwarebytes and scan it my system for potential threat and after that edge is not working.

    I uninstalled Malwarebytes and reinstalled edge 3 times after that but still my edge is not working.

    If you need any more logs from my system, just mail me but please solve the problem.

  • Hello, I started seeing this same issue from this morning. My Edge as well as IE won’t work and gives the same error. My chrome also isn’t opening since morning so I had to uninstall it. This is so frustrating, se Microsoft update has created this problem. So far I have tried everything mentioned in the above discussions but still it is not resolved. I’m not even able to connect to feedback hub. Is MS listening and taking any immediate action on this? My entire work is held with this problem , so annoying. I even tried system restore to 2 days back but the problem persists , PLEASE RESOLVE THIS PROBLEM ASAP I’M SURE THIS IS SCREWED UP BY SOME RECENT MS UPDATE. FIX THIS PLEASE.

  • Any update on this issue yet? Or we are stuck with this MS problem? Is MS sending any patch to fix it? No one seems to even bother so far.

  • Dear Microsoft
    Please may we have an update on this issue, not being able to use Edge has become a hindrance.
    Please could you acknowledge that you are working on this issue and if so, by when we might expect a resolution. Otherwise does Microsoft need any further information to assist in tracking the problem.

    As you will appreciate it has been over a week since the last Microsoft answer and any response would be appreciated by the people with this issue.

    Many Thanks

    Message from edge debugger again implying a temporary DNS error
    SCRIPT7002: XMLHttpRequest: Network Error 0x2ee7, Could not complete the operation due to error 00002ee7.

  • @Steven K.

    Any Update?
    Still my edge is not working. Please resolve it.

  • I am pleased that Microsoft have resolved this issue for me, by installing temporary fix whilst they investigate the source of the issue and a more permanent fix.

    Thanks for your help

  • @Kevin, glad we got it sorted out and thank you for posting back here.

    Here is what we shared with Kevin, and Melinda.

    This procedure is for those having the INET_E_RESOURCE_NOT_FOUND  issue
    and have incorrect TCP/IP parameter settings as seen by running the following command (posted previously and many have reported back) in
    an admin powershell:

    Get-Acl HKLM:\System\CurrentControlSet\Services\Tcpip\Parameters | Format-List

    You are having the issue that
    this script will correct if you DO NOT have the following entries in the output
    of the Get-Act command.


    AUTHORITY\Your Internet connection Allow  ReadKey

    AUTHORITY\Your Internet connection, including incoming connections from the


     Here is the fix.  Let
    me know if you have questions.



    Save the zip attachment ‘’ to your Downloads
    directory.  This is most likely the default location.


    Go to your Downloads fold and locate the zip


    Right click the file and unzip it, E.g. Right
    click the file and select “Extract All…”  Install 7zip if needed.


    Open a PowerShell command prompt as
    administrator.  Win + S and then type powershell.  Find the command
    and right click to “Run as Administrator”


    Run the following commands in the admin
    powershell.  One of the commands will ask for permission.  Select ‘A’
    to allow all when prompted.


    You need to first cd to the directory where the was extracted.  This should be in the regfix directory in


    set-executionpolicy unrestricted


    ‘A’ and hit enter to allow running scripts




    Restart your computer



    Let me know how it goes,



  • We also would like to identify the source of this issue.  To do so, it would be helpful if the users experiencing this problem would provide a list of their installed applications by running the powershell command listed below.  Also, a note about when you first started experiencing the issue.

    You can attach the output text file to this bug report.  If you change the name by adding 'private-' to the beginning of the file installedApps.txt, then only certain Microsoft employees will be able to see the attachment.  E.g. private-installedApps.txt

    Open a PowerShell command prompt as administrator.  Win + S and then type powershell.  Find the command and right click to “Run as Administrator”

    Get-ItemProperty HKLM:\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall* | Select-Object DisplayName, DisplayVersion, InstallDate, Publisher > C:\installedApps.txt

    The output file ‘installedApps.txt’ will be in the top directory of your C:\ drive.

    Thank you for the help,


  • Hi Steven,

    As per your instruction, I already posed the result of get-ACL command and as you see there are no entries you mentioned in your fix comments.
    Still my edge is not working.

    Can you please help me to solve the problem?


  • Thank you! The script in solved the problem for me. I can finally use Edge again.

  • @Jochen, that is good to hear.  Thank you for posting back.

    @Namit were you able to run the powershell script?  Did you see the following in the output?

    permissions from TcpipAclData.xml


    HKLM:\System\CurrentControlSet\Services\Tcpip\Parameters permissions to:"

  • @Steven K.
    Look like something goes wrong first time. After reading your comment I tried again. And whooa It’s working.

    Very thanks for all your help.


  • @Namit, that is great news.  Thanks for letting us know.  I should have posted the expected result/output from the script in my original post. :-/

  • Also, a reminder to please submit the list of installed applications if you can.  That would be very helpful.

  • @Steven K.

    I run the command for application list.

    Get-ItemProperty HKLM:\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall* | Select-Object DisplayName, DisplayVersion, InstallDate, Publisher > C:\installedApps.txt

    but when I seen the file its empty with size 0 bytes.
    Can you please suggest any other way?



  • Was this run in an Admin powershell?  “Administrator” should be in the title and the command prompt should have a PS at the beginning.  See the attached screenshot.

    Win + S and then type powershell.  Find the command and right click to “Run as Administrator”

  • I discovered the issue with running the command I gave for getting the installed applications.  The command needs to be run all in one line and by posting it as a comment, it get broken into multiple lines.

    I have attached a text file containing the command named 'public-getAppsCommand.txt’.  Copy the command from that file.

  • Steven K.

    yes command should be run in one line. Please find attached application list. As I mentioned before after running Malwarebytes I experience the problem. But then I uninstalled it.



  • @Namit, that is just what we need.  Thank you for taking the time to do that for us.  It is appreciated.  :-)

  • my wifi is no seen in my network settings .but i can find wifi in network connections when i trouble shoot my wifi its showing (your computer appears to be correctly configured ,but the device detected or resource(DNS server )is not responding).still i can browse through my chrome but i cannot browse in my edge browserits showing (error INET_E_RESOURCE_NOT_FOUND).can some reolve this problem.

  • @Chandu, I responded to your new bug report, which I believe is this same issue.  I gave you a summary on your bug report to simplify applying the fix and minimize the extraneous reading. :)

    I will be duplicating your bug report to this one, once we are certain it is the same issue.

  • Last week suddenly Edge stopped working. I keep getting the message below on whatever page I go:

    Hmmm…can’t reach this page
    Try this
    Make sure you’ve got the right web address:
    Search for “” on Bing
    Refresh the page
    The connection to the DNS server timed out.

    What can I do?

  • Steve, I tried to run the regfix script but got the response "running scripts is disabled on this computer". I still do have the) and got 8 or 10 lines of response covering Path, Owner, Group, Access but no lines that looked included anything about Application Package, etc. I’m really just an experienced user, and not very savvy about powershell commands. Still need help to get my Edge back.

  • Sorry, I screwed up the above comment. I meant to say that I did run the Get-Acl command before the regfix script and got the 8 or 10 lines described above.

  • For me ( Windows 10 , 64bit system ) the fix was:

    1. Open Services
    2. Find the service with name Network Location Awareness and Start the service
    3. Wait a few seconds and reload the page on Edge browser.
  • I have been using Window 10 on a desktop PC for some time and both Internet Explorer and Microsoft Edge have been able to connect to the internet and any website.
    Now, however, Edge is unable to connect to the internet whilst Internet Explorer still works as expected.
    This problem is exhibited by different accounts, both Admin and Local with and without Admin rights.
    I have performed the following so far.
    Ran sfc /scannow No problems identified.
    Ran DISM.exe /Online /Cleanup-image /Scanhealth
    Then ran DISM.exe /Online /Cleanup-image /Restorehealth
    Still no change in Edge performance
    Opened Edge and cleared Cache
    No change.
    Confirmed that Kaspersky firewall was not blocking internet access.
    Reset windsock - no change
    Checked about:flags and YCIP fast open not checked

  • Additional information

    Windows Version: - 1703
    OS Build: - 15063.608

    I am using Kaspersky Total Security 2017

    DHCP confirmed as running

    Entering a specific IP address in Edge produces the following result in Edge: -
    Hmmm… cannot reach this page
    Try this
    Make sure that you’ve got the right web address:
    Search for “” on Bing
    Refresh the page
    There was a temporary DNS error. Try refreshing the page.

    Cannot use Feedback Hub as this uses Edge which is not working
    Similarly Skype, Windows Store and Cortana are not working.

    Changed DNS Server settings as described below with no effect: -
    4.Set the DNS server manually. Note: remember to change these settings back after the testing.
    4.1)Settings (Win + I) >> “Network and Internet” >> “Change adapter options”
    4.2) The find the “Enabled” network adapter that you are using.
    4.3) On the “Enabled” adapter that you are using, select "Properties".
    4.4) Uncheck the checkbox for "Internet Protocol Version 6 (TCP/IPv6).
    4.5) Double click on the "Internet Protocol Version 4 (TCP/IPv4)" connection entry and select the option “Use the following DNS server addresses” and enter the following DNS servers: and

    Unchecked IPv6 with no effect.

    One other piece of information MalwareBytes was run prior to noticing the Edge non connection problem.

    Happy to run a network trace provided that it doesn’t require the use of Edge!

    Results from Admin PowerShell for ipconfig, netsh, \Get-ACl, are in attached file DLNetworkInfo.txt and privateinstalledapps.txt

  • @StevenK, for me I think it was Malwarebytes stripping out the permissions when I quarantined something

  • I recently quarantined 200 some malware viruses and restarted the computer as is standard procedure. Though, once it finished and I got back on, I hopped onto Microsoft edge. However, when I got on, I immediately received this error. I’ve been getting this error for every single page, it can’t even find Bing.

  • Happy to say the regfix was my solution after trying a dozen other fixes. I think I had a malware corruption of Edge. All other browsers were working but not Edge.

    Many thanks.

  • I meant to mention that all settings for DNS, Firewall, AntiVirus program (Avast), IP v6 etc were left at the normal functional settings.

    Regfix restores all the settings needed to make Edge work.

  • Three Cheers. After setting the executionpolicy to unrestricted I finally got regfix to run… and I have my MS Edge back. Thank you Steven.

  • I have got developed the same issue some days ago as Cortana, and Edge and also Solitaire are not connecting to internet showing following:
    Hmmm…can’t reach this page
    Try this
    Make sure you’ve got the right web address:
    Search for “” on Bing
    Refresh the page
    There was a temporary DNS error. Try refreshing the page.

    Other browsers including Internet Explorer are working. I tried every thing available on this page including uninstallation of Edge (that does not work) ending in you need permission from Desktop-SQMALDG-\Seema (How). I cannot play Solitaire game as well that seemed to be connected to Edge. I have uninstalled it and still Edge is not working. Please fix my problem. I had previously Windows 7 installed and changed to free upgrade to windows 10 2016.

  • Unplug the router for 10 seconds, plug back in and wait for the router to reboot. Everything should be back to normal, at least this worked for me.

  • I did that but the problem persists. Other browsers Internet Explorer and Google Chrome connecting and working. Only Edge, Store and a game Solitaire not connecting.

  • One other piece of information my system is 10.0.15063 Build 15063 and MalwareBytes was downloaded and run prior to noticing the Edge non connection problem.

  • Is there any program, script or patch that can be run to solve this problem.

  • I believe the solution has been provided here.

    You need to be an administrator on the device you are working on - or have the administrator username and password that matches the system you are logged into.

    1. Deleting Edge. Seema you said "you need permission from Desktop-SQMALDG-\Seema (How)". If you are not logged in as administrator then you need to be - or supply the admin username and password.

    2. Reinstalling Edge using Poweshell. Again you need to using it at the administrator level as described in this thread.

    3. Run the regfix script. It is also a Powershell script that must be run as an administrator.

    If you are unable to act as administrator etc you may need to seek higher level assistance.

  • Hi, after weeks of searching it looks like there is hope. My Edge, Store, Skype… does not want to connect to the internet. Internet Explorer works though. Similar to sum, I believe something changed when I quarantined some files with Malwarebytes. I read though this thread but need some more instructions. I downloaded the Reg fix file but not sure what command to run in Powershell… Can anyone help with some direction? thanks

  • I ran this script in Powershell; set-executionpolicy unrestricted and then right clicked on RegFix and told it to 'Run with Powershell’. Edge and Store still do not connect to the internet. I know I am missing something but not sure what.

  • Realized what I was missing. I didn’t do the cd (change directory). after setting the directory to (C:\Users[Username]\Downloads the script ran through and all is fixed. Thanks for providing a solution. took me weeks to find this post - LOL

    For those just coming across this and need the summery of what worked:
    Step 1: Download the to your Download folder
    Step 2: Extract the files (‘Extract here’ in Winzip)
    Step 3: Search for powershell (Win +S) - right click and run it as administrator.
    Step 4: change the directory to you downloads folder.
    cd C:\Users\Your Username\Downloads
    Step 5: run this command
    set-executionpolicy unrestricted
    Then choose A and enter
    Step 6: Run this command
    Step 7: Restart your computer

    Good luck

  • This is what Steven K said:

    “You need to first cd to the directory where the was extracted. This should be in the regfix directory in

    Details are so important!!!

  • The addition of Roland to Christoff clarify the info, and I was able to resolve this issue on customers machine. Hopefully Microsoft will be able to issue a patch for this. Ran across this issue 3 times this week.

  • Problem solved!!!
    I performed the following actions as described in Stephen K Sept 11 2017 post.

    1. Opened a PowerShell (Right Click on Window Logo in lower left hand of screen and selected WindowsPowerShell(Admin)
    2. Entered “Get-Acl HKLM:\System\CurrentControlSet\Services\Tcpip\Parameters | Format-List” (Without quite marks, all one line of text) and did not see any of the entries listed in Stephens post mentioned earlier.
    3. Downloaded from this page and extracted all the files
    4. Used the CD command to navigate to the folder containing the extracted files
    5. Entered the command “set-executionpolicy unrestricted” (Without quotes) and then typed “A” (Without quotes)
    6. Entered “.\FixTcpipACL.ps1” (Without quotes)
    7. Edge, Cortana, Skype, Windows Store all now work as intended.
  • Used the CD command to navigate to the folder containing the extracted files.

    Sorry but there are no screen shots above. What are the cd commands and how do I do this?
    I have extracted the reg file to the downloads folder and put it in its own folder. I have then gone into powershell admin and pasted C:\Users\Username\Downloads\regfix and hit enter. The text went red and gave me errors. I need help please.

  • Tried above 7 steps with 6a being restart system. Same issue exists; since mid-August 2017… Only have it on one particular site; mobile phone and other PC link to site OK. Running AVG Free W10 64bit, version 1703 OS Build 15063.608. Now how do I attach the installed Apps file?

  • Edge responds to “Hmm, we can’t reach this page”



    DIRECTIONS below are copied from
    all the jpg links are illustrations

    Kevin Arrows September 5, 2017 Guides, Windows 10 28 Comments
    Microsoft Edge browser is a brand new entrance by Microsoft inside the world of browsers. It was a long awaited browser by Windows users as they were extremely disappointed by the performance of Internet Explorer. Microsoft took it quite seriously and introduced Edge browser to compete with other giants in the market.
    A number of users have reported this strange issue relevant to Edge browser i.e. it responds Hmm, we can’t reach this page to all the request that are passed through. Although, other browsers seem to work fine at the exact moment. While checking the network connection, no problem is found causing this issue. So, Edge users are frustrated by this problem restricting them from browsing the web.
    Reasons Behind Edge’s error “We can’t reach this page”
    There might be numerous reasons for Edge to have this issue. The most know reason is related to DNS client which might have been disabled after upgrading to Windows 10.
    Based on the reason, I mentioned above, there are a number of methods you should give a try in order to get Edge back to work. Follow these methods and see if it works.

    Method # 1: Enabling DNS Client

    DNS client is important for the internet to work. The reason behind Edge browser to not work properly might be because of DNS client being disabled. So, re-enabling it might do some trick. Follow the steps below to re-enable DNS Client.

    1. Search for Services using Cortana inside Windows 10. When displayed in the search results, select Run as administrator by right clicking over it.
    1. Inside Services Window, locate DNS Client from a list of services located at the right. Right click over DNS Client and select Start. It would enable the DNS Client and Edge browser would start working properly.

    EASY Method # 2: Changing DNS Values

    Changing DNS value might work in most of the cases where the above mentioned method doesn’t work. To do this, follow the steps below.

    1. Right click on the start menu icon located at the bottom left of the Windows and select "Network Connections".

    1. If you are connected to internet through Wireless adapter or LAN adapter, right click on that adapter and select "Properties".

    1. Inside Properties window, navigate to the “Networking” tab and select "Internet Protocol Version 4 (TCP/IPv4)" from the connections tab.
      Click on “Properties” button at the bottom.

    When you are inside Properties window, click on “Use the following DNS server addresses” radio button and enter the following addresses:

    Click on OK button afterwards. It would solve the problem for you.
    Preferred DNS Server:
    Alternate DNS Server:

    Method 3: Check the Internet Explorer add-ons

    Even though Edge is meant to completely replace Internet Explorer, Microsoft ships Windows 10 with both internet browsers. Getting this issue with Edge can be fixed by making a small modification in Internet Explorer.

    1. Open Internet Explorer.
    2. Click on Tools, and select Manage Add-ons.
    3. Once inside, click on Search Providers.
    4. You will see a checkbox saying Search in the address bar and the search box on the new tab page. Make sure that the checkbox is checked.
    5. Close everything, and try opening the webpage in Edge again.

    PRO TIP: If the issue is with your computer or a laptop/notebook you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus. It’s about $45. for 1 year.



  • Thanks Caliope C. I went with EASY Method # 2: Changing DNS Values. It worked on both EDGE and GOOGLE CHROME. Why? Anyway, be good to know if Microsoft were going to do something about the issue.

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