Edge network traffic is unexpectedly getting blocked by WFP (Error Code: INET_E_RESOURCE_NOT_FOUND)

Site Outreach Issue #12304958

Details

Author
Dr. I.
Created
Jun 11, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
  • Internet Explorer
Reports
Reported by 57 people

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Steps to reproduce

Error Code: INET_E_RESOURCE_NOT_FOUND

Please see other feedbacks in userfeedback VSO for feedbacks that are tracked by this work item.

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            
        

        This Bug was created from feedback triage by Lars Iwer

    



Report Details



    
        Feedback Details

        Description

    

    
        Title

        Unable to open some sites in Edge/IE: Error Code: INET_E_RESOURCE_NOT_FOUND


    

    
        Description

        Trying to open any aka.ms links or https://yammer.com/microsoft, Edge and Internet Explorer just show an error:

There was a temporary DNS error. Try refreshing the page.
Error Code: INET_E_RESOURCE_NOT_FOUND

This works with Firefox and Vivaldi

        Area Path

        UIF\Microsoft Edge\Website issues

    

    
        [Feedback Hub](https://aka.ms/feedbackhuburi/?ContextId=356&feedbackId=4ffe9af1-3012-4063-9ef3-e9bdb8d5e76f&form=1&src=1)

        View this Customer Feedback details and comments in the Feedback Hub app.

    

    
        [Feedback VSO](../6665455/)

        View this Customer Feedback in Feedback VSO.

    

    
        [Upvoted By](https://aka.ms/feedbackinternalupvoters?vsoId=6665455)

        Contact selfhosters that upvoted this issue.

    

    


Analysis and Diagnostics


    
        Tool

        Description

    

    
        [Feedback Cabs](http://aka.ms/FeedbackViewer/?txtUifId=4ffe9af1-3012-4063-9ef3-e9bdb8d5e76f&section=Cabs)

        
            
                Looking For CAB files related to feedback?

All CABs for
this feedback can be accessed in the Feedback Viewer.

                Note:

CABs may take up to 12 hours
to process through the
telemetry pipeline. CABs age out and are removed after 60 days
due
to Watson retention policies.

        [Feedback Analysis](http://aka.ms/FeedbackViewer/?txtUifId=4ffe9af1-3012-4063-9ef3-e9bdb8d5e76f)

        
            
                Want to understand how this feedback is trending across various pivots?

                With the Feedback Viewer, you can view trending information for this feedback,
                including upvotes by build, region, time, device, and more.
            

        

    

    
        [Related Watson Crashes](http://watson/User?Identifier=g:6966497955878522&Expand=true&StartDate=17-Nov-2017&EndDate=17-Nov-2017&DateTimeFormat=UTC&EventCategory=All)

        
            
                
                    Want to view Watson crashes that occurred on the same day from the user who
                    filed feedback?

The Watson Viewer will let you dive into crash data.

        [Device Drill](http://devicedrill/EventBrowser?dataSet=ALL&deviceId=g:6966497955878522&focusTimeStamp=2017-11-17T16:43:46&durationAfterMin=10)

        
            
                Want to view telemetry events from this customer's device?

Device Drill lets
you dive into the telemetry of the device this from which this feedback was filed.

Other Links


    
        Link

        Description

    

    
        [Feedback FAQ](http://aka.ms/FeedbackFaq)

        
            
                See the Feedback FAQ for more information about subjective user feedback.
            

        

    

    
        [Where's my CAB? Wiki](http://aka.ms/whereismycabwiki)

        
            
                If you were expecting a CAB but it does not appear in the viewer, please
                see the wiki for more information.
            

        

    

    
        [Translation Volunteers](https://aka.ms/feedbacktranslationvolunteers)

        
            
                For translation assistance, please see the translation volunteers wiki.
            

        

    

    
        [Reporting child pornography](http://aka.ms/FeedbackReportAbuseAndChildPornographyWiki)

        
            
                If attached screenshot(s) is child pornography you must report it using
                instructions listed at the link.
            

        

    






    
        
            Be Heard.
        

        
            [
                //aka.ms/feedback
            ](https://aka.ms/feedback)

Attachments

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

    Changed Status to “Not reproducible”

  • Hello,

    We are unable to reproduce this problem in Edge. Please update this case when you can provide us with a sample to test. Thank you so much for your assistance with this issue.

    Best Wishes,
    The MS Edge Team

  • I have the same issue. I tried to use Microsoft edge several times and get the same error every time. Temporary dns error. Error code inet_e_resource not found. Currently can’t use edge

  • Only occurs with certain websites - using a VPN clears the problem. Refreshing local IP does not help.

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

    Changed Status from “Not reproducible”

    Changed Status to “Confirmed”

  • I have been having the same problem in Explorer but it just started this week, I was able to use it just fine last week.

  • Please, the problem persist. I have had to switch to google. However, I need my edge. Help!

  • Come on! what do you guys do all day? Please help me fix this problem.

  • Microsoft Edge Team

    Changed Assigned To from “James M.” to “Steven K.”

  • Can’t launch Edge since yesterday. it can’t find the web page - details indicate to refresh and when I do same thing - Error Code: INET_E_RESOURCE_NOT_FOUND. When I launch a separate instance of Internet Explorer it works for a short time and then freezes. Firefox enables me to get to MSN and then into my email without freezing up.

  • I guess there is no answer from Microsoft. Has anyone found a solution independent of Microsoft?

  • Hello all,
    Apologize for the delay.  Let’s see about getting Edge working again.
    Try these suggestions in the given order.  These are listed by least effort or impact at the top of the list:

    1. Try the same URL or tests in a new InPrivate Window.  This information will help isolate what is causing the issue.
    1. In Edge open the ‘about:flags’ page and make sure that under the “Networking” section that “Enable TCP Fast Open” is not checked.  This should be near the bottom of the about:flags page.  See the attached image.
    1. Check your UAC Settings.  Windows key + r and type ‘control’ and hit enter.  Click “User Accounts” and click "Change User Account Control settings".  Make sure the setting is at or above the second level, see the attached image ‘UAC_level.PNG’
    1. Re-install or reset Edge.  Before doing this you can create a new ‘Test’ user account on your Windows system and verify that Edge works probably with a clean install.  Creating a new account will allow you to test this.

    Here are the instructions to perform a reset on the browser.  I am referring you to the post by Amy Love at the following link:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/microsoft-edge-problem-since-creators-update/39043642-939f-48fe-8239-5269ba30da10

    You would have to click “All replies” to see her post.  Look for the post on April 19, 2017 that starts with “To further assist you with your Microsoft Edge issue, we suggest that you perform a reset on the browser.” and then follow the instructions.

    Please let me know how your tests go.  I am confident we will get this working again.  :-)

    Steve

  • I accessed Edge through the start menu and right clicked on the Edge icon. if I clicked on open in a new window I got the same error situation. If I clicked on open In Private Window it “worked and took me to a Browsing InPrivate page. But if I typed something into the search bar"Hmmm…can’t reach this page.” n the “Details” I get the same error message. When in the InPrivate browsing window before I put anything in the Search Bar I went up to the right hand corner of the InPrivate page to Settings and More but could not find anything “about:flags” nor “Notifications.”

  • I tried following the instructions posted by Amy Love in the above link. When I tried to sign into my microsoft acct to turn off the sync settings I get an error message that states "something went wrong. Cancel or Retry". So the sync settings are stuck on even when I am using a local acct.

  • Ok, let’s skip step #1 in Amy’s procedure and complete the remaining steps.

    What is default search engine set to?

    Were you able to create a new ‘test’ user account?

  • The default search engine is now google. I ran the test using both Edge as default and google as default with no luck. I was able to create another local account and received the same error message when trying to launch edge under the new account

  • btw - when this first happened I had tried to check my pc using Kaspersky but Kaspersky did not work and gave me the same error message as when I tried to open Edge. So I also registered an trouble report with Kaspersky. Last night (12 July) when I logged on there was a dialog box that indicated a bunch of updates to my systems had occurred.  I tried Edge and Kaspersky and both worked.  I turned off my computer.  Late this afternoon on 13 July I tried Edge and Kaspersky and both worked again.  I guess that an update occurred that resolved my issues.  

    For me you may close this case.

    Scott

  • I tried all above but still the issue remained, actually my connection has been lost at all and I’ve got limited internet access sign. I downgraded to the previous windows build but again the same problem occurred.
    you Microsoft guys are acting totally disappointing.

  • The latest ‘Patch Tuesday’ release seems to have cleared this problem for me.

  • This problem started a while ago. The symptons are not only that Edge doesn’t work but nor does Cortana. I have now tried resetting the system. Before re-installing anything else I tried Edge. It starts and then fails to connect to anything. Installing other software from their previously saved stubs(e.g. Firefox; Adobe reader, Norton) finds their server and downloads without problem. ipconfig /all shows the DNS server as the DHCP Server/Default Gateway (the wireless router). Here it is

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Toshiba64
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : default

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : B8-88-E3-1E-7B-F6
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 1:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 9C-4E-36-A4-F5-D5
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . : default
    Description . . . . . . . . . . . : Intel® Centrino® Wireless-N 2200
    Physical Address. . . . . . . . . : 9C-4E-36-A4-F5-D4
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::91d4:5df6:54eb:7059%5(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.209(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 14 July 2017 18:09:25
    Lease Expires . . . . . . . . . . : 16 July 2017 20:26:40
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 94129718
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-FA-B3-1D-B8-88-E3-1E-7B-F6
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

  • I deleted the first explorer file in Amy’s instructions but it won’t let me delete any others and now Edge won’t open. I have not been able to access my work website for 3 weeks.

  • I am also experiencing this issue. There are several sites not working now. The list includes Netflix.com and Outlook.com. Both work in Chrome.

    Feedback on above 4 steps:

    1. Fails in new inprivate window.
    2. about:flags - “Enable TCP Fast Open” is not checked" was not checked.
    3. UAC settings is at second level.
    4. Deleted and re-installed Edge browser.
  • Like Rob C, problem is not solved after step 1-4 incl. re-installing Edge!
    HELP please!

  • This is a problem for me too. Also followed the the 4 steps. This is probably a good thing however, since I know now that Microsoft probably isn’t able to steal my data right now.

  • This is still an issue. In the Feedback Hub, one of the Engineers, Colleen W., said that they have found a root cause of the issue but until a fix can be issued she suggested the disable TCP Fast Open or use InPrivate Browsing. That was four months ago and the issue is getting worse.

    TCP Fast Open is not enabled and InPrivate Browsing has the same issue. It seems to be how Edge handles HTTPS URLs or at least some HTTPS URLs. A consistent one for me is Netflix. I have to fight to get the site up past the INET_E_RESOURCE_NOT_FOUND with the DNS issues.

    The larger problem is that the Netflix W10 app apparently uses Edge to pull content, and since Edge can’t communicate with the URL properly the Netflix app is likewise rendered useless. IE, Chrome, and Firefox all pull everything fine, but the app uses Edge which has an identified problem four months running but not yet fixed.

  • Hello all,

    Apologize for the delay.

    @Rob, thank you for the verification of execution of my original recommendations.

    @Michael, appreciate the details.  That is helpful.

    @Alex, are you an Administrator on your machine?  Did you run the steps as an Administrator?  I recommend creating a new test user account that has Administrator priviledges.  A new account has corrected similar issues for some users.

    Let’s see about sorting the remaining issues as it appears the recent update has corrected the issue for a couple of you.  I would like to get more information.

    Here are my questions and requests:

    1. Try using an IP address to access the internet.  For example, try using one of Microsoft.com’s IPs.  You will have to accept the security warning because the IP URL does not match the server’s name.  This is fine.  See the attached screenshot.  ‘accept_security_warning.PNG’

    http://23.100.122.175

    You can get the IPs using cmd.exe and typing the following command:

    nslookup microsoft.com

    1. Send the network information similar to what @Michael sent.
       2.1) in a cmd shell run these commands one by one and copy and paste the output into a text file and attach it to this ticket.
       
        ipconfig /all

      netsh interface ipv4 show ipaddresses

      2.2) Send the version of Windows 10 each of you are having this issue on.  Win + S >> winver >> enter.
     
     3) Verify that the '"DHCP Client" service is running.  See the following guide.
     
        https://appuals.com/edge-responds-we-cant-reach-this-page/
     
     Just realized that my step #4 is covered in the above link.  Skip #4 below if you already ran this from the link above.

    1. Set the DNS server manually.  Note: remember to change these settings back after the testing.
         4.1)Settings (Win + I) >> “Network and Internet” >> “Change adapter options”
         4.2) The find the “Enabled” network adapter that you are using.
         4.3) On the “Enabled” adapter that you are using, in Michael’s case it would be the "Wireless LAN adapter Wi-Fi", right click on it and select "Properties".
         4.4) Uncheck the checkbox for "Internet Protocol Version 6 (TCP/IPv6).
         4.5) Double click on the "Internet Protocol Version 4 (TCP/IPv4)" connection entry and select the option “Use the following DNS server addresses” and enter the following DNS servers: 208.67.222.222 and 8.8.8.8
        
         Here is a Microsoft reference link (Step #6)
         https://support.microsoft.com/en-us/help/15089/windows-change-tcp-ip-settings
        
    2. If the above does not help, would it be possible for you to use the Feedback Hub app to take a trace (see instructions below) and include a link to it on this bug? Thanks!
       
      1. Open the Feedback Hub app by using the Search Bar (Win + s) and typing “feedback hub”
      2. Click the Feedback icon on the upper left of the app below the home icon.
      3. Click “Add New Feedback”
      4. Select “Problem” for “What kind of feedback is it?”
      5. Select “Microsoft Edge” category from the “Show category suggestions” pick list.
      6. Select the “Browser crashes or stops working” subcategory
      7. If you see “Go to diagnostic and usage data settings”, change the settings to allow sending diagnostic data.  Note that some company policies might prevent you from making changes.
      8. Click “Start capture” under “Recreate the problem”
      9. Perform the steps necessary to reproduce the issue
      10. Press “Stop capture”
      11. Fill in the other required fields and submit the feedback

    This will provide us with a trace we can use to debug the issue further.

    Appreciate the help and your patience,

    Steve

  • Okay, for me stuff started working again when I unchecked the TCP/IPV6 box. Not sure why, but I couldn’t even get a DNS lookup back until that was ticked off, now everything pulls back quickly. It only ever messed up Edge, so maybe that’s where they’ll want to look (from my sample size of 1 person / 2 PCs)

  • I’ve had this issue for about a month in both IE and Edge and rolling over to Chrome; the resolutions above have had no impact. So far the only thing that works, once I receive this INET_E_RESOURCE_NOT_FOUND message is to reboot my computer. Which is 1) irritating, 2) costing me valuable work time. Need a solution to this DELIVERED from Microsoft.

  • Finally! Unchecking the TCP/IPV6 did it for me as well.

    Finally Windows Store is working again.
    Finally Visual Studio can update its licence.
    Finally UWP Apps can use the System.New.Http.HttpClient class again.

    This issue must have affected at least the whole UWP.

  • At least part of problem may be corrupted system.
    I created a new Windows 10 VM under VMWare using my disc created from download when updating from 8.1. Installation went fine and it updated automatically as expected. Using this there are NO problems with Edge or Store.
    I previously tried a reset of my system and this did not solve the problem - but of course had to reinstall all programs lost in the process - and save e-mails from my client.
    I fear the next step is for me to to a clean install with all the horrors that entails.

    Note also that any attempt to check for updates in Tor results in failure with a warning that “something is attempting to trick Tor Browser into accepting an insecure update.”

  • Thank you for the responses and updates.  Is anyone else still having this issue after disabling IPv6?  I.e. step 4.4 in my previous list.

    We will investigate this further as IPv6 is supported and has been supported for multiple years.  It could be related to the entire network users are on with support for IPv6, and specifically IPv6 DNS.

  • Hey Steven,

    Everything is still going great on both my machines. For what it’s worth, I’ve had the IPv6 checked since at least W8, and it’s worked fine in W10 until the Creator’s Update.

    I know some under-the-hood enhancements were made to how Windows (and Edge) does networking, so maybe one of those enhancements has a bug in how IPv6 is handled.

    Non-MS browsers had no issues with connecting, with IPv6 checked or not, so it seems specific to how Windows (and Edge) handles that. Maybe the Fall Creators Update will squash the bug?

  • Unchecking the IPv6 worked for me!!!

  • That is good news and thank you all for letting us know.

    @Todd, we will look into this; that is valuable feedback.

    Appreciate everyone’s help working through this issue.

  • Microsoft Edge Team

    Changed Assigned To to “Scott L.”

  • I have same issue… MS Edge cant find page due to INET_E_resource_not_found. MS EDGE is no good to me, cant gi to ANY website. I can use IE11 with no problems, although now it changes all web addresses to https. I have seen enough complaints on this issue all across the internet, so I know it is real. Why cant Microsoft fix it? For me it started just after the Windows update automatically installed on August 9. Unfortunately I have no Restoral backup from before that update. I have tried just abut all of the “Solutions” offered on You tube, etc. and found on google. NO LUCK. I’m no computer wizard, so I need a Windows update that fixes it.

  • I am beyond frustrated. I have tried everything in this thread including resetting (deleting/replacing) Edge; all to no avail. I am pretty tech savvy but this has me stumped. I am also having trouble with Chrome pages becoming unresponsive and then once I kill the page; Chrome won’t open at all. This all started about two weeks ago and I see that the last Windows update was August 9th. Coincidence? Maybe not. I am about ready to do a clean install of Windows 10. I work on Remote Desktop and keep nearly everything in the cloud so I don’t store much locally. I appreciate any advice.

  • I’m with you, Regina H. Totally frustrated.
    To Microsoft… I did the aboutflags thing and unchecked TCP fast open. I also did the test with the network adapter change (uncheck IPv6 and insert DNS addresses). No change. Still get same error with MS Edge. And IE 11 still works. So I restored original settings.
    I am sure it started with the Aug 9 Windows update. Please fix it.

  • I too am having the above problems. Please please fix this as it is so frustrating and also it appeared to have started after the last update.

  • Hi Steve,

    I am also facing the same problem. I tried all your solutions mentioned in post, ( unchecked TCP fast open and change to static dns address). Nothing is working. Also I cant sign in in feedback app. It says Something went wrong. We are having trouble signing you in feedback app.
    Is there any way I can send feedback as you mentioned?

    Please fix it.

  • I have this same problem getting this error message. There was a temporary DNS error. Try refreshing the page.
    Error Code: INET_E_RESOURCE_NOT_FOUND

    I tried following these directions. Set the DNS server manually. Note: remember to change these settings back after the testing.

    4.1)Settings (Win + I) >> “Network and Internet” >> “Change adapter options”
    4.2) The find the “Enabled” network adapter that you are using.
    4.3) On the “Enabled” adapter that you are using, in Michael’s case it would be the "Wireless LAN adapter Wi-Fi", right click on it and select "Properties".
    4.4) Uncheck the checkbox for "Internet Protocol Version 6 (TCP/IPv6).
    4.5) Double click on the "Internet Protocol Version 4 (TCP/IPv4)" connection entry and select the option “Use the following DNS server addresses” and enter the following DNS servers: 208.67.222.222 and 8.8.8.8

    I don’t know what to change the settings back to after testing. This whole problem just happened today and it is beyond frustrating. I have no problem with Google chrome but I am not used to it and I need edge to work.

    I still have the same issue and I cannot use feedback hub because Cortana does not work.

  • For those who are having this problem, today I took advantage of the “Fresh Start” recovery option and I’d recommend it. Unlike the old clean install that required full back up, etc. the Fresh Start re-installs Windows 10 but preserves all of your personal files, etc. It took about an hour but it’s like having a new computer and all of the nonsense with Edge is cleared up.

  • I really don’t want to lose my antivirus program. Wouldn’t Fresh start delete that?

  • I am running Windows version 1703 (OS build 15063,540)

    This is driving me crazy.

  • Is fresh start remove Installed programs like 3rd party applications, visual studio 2015?

  • Just wanted to double check if the newer users that are having this option have IPv6 enabled?  This was from Step 4.4 previously membered.

      4.4) Uncheck the checkbox for "Internet Protocol Version 6 (TCP/IPv6)

    Also, try using an IP address to access the internet.  For example, try using one of Microsoft.com’s IPs.  You will have to accept the security warning because the IP URL does not match the server’s name.  This is fine.  See the attached screenshot.  ‘accept_security_warning.PNG’

    http://23.100.122.175

    You can get the IPs using cmd.exe and typing the following command:

    nslookup microsoft.com

    Please post the output you get from the nslookup command here.

    Also, not one solution has fixed this problem for everyone.  From my experience the following list in order by the percentage of user’s that I believe were helped.

    1. disabling IPv6 (this is only helpful for certain users, user’s on work networks should most likely not change this.)
    2. “Fresh Start” or clean re-install.  For some user’s their dxdiag report showed that Windows updates have failed.
    3. User’s anti-virus software that is out of date.  Not the definitions but the application itself.  So far only AVG that I am aware of.

    Steve

  • Hi, I shut down my business destkop pc on 9 of august and Edge was working, today I restarted and Edge is not working. Disabling the IPV6 did not work. What about release a patchwork? why do i have to make a frest start?. thansk

  • It is still not working. I disabled the IPv6. I have not done a fresh start. Will that delete my antivirus McAfee?
    I did the cmd.exe and nslookup microsoft.com and got
    http://23.100.122.175
    23.96.52.53
    191.239.213.197
    104.40.211.35
    104.43.195.251

    Are you saying to type one of those into the address bar in Microsoft Edge? Because that doesn’t actually make a difference?

    I can’t access my McAfee antivirus because of this crap. I have a mental illness and frankly I am intelligent but I do not handle stress well and I may need for you to explain what I need to do very precisely without you expecting me to intuit.

  • Actually I am running a full scan with my antivirus now. I await further instructions.

  • For some reason my antivirus has been stuck while scanning for about an hour at least on C:…\TaptilesPlayRules.ni.dll I have no idea what to do to make my computer work properly. None of the things I have done have made one whit of difference. I have never had trouble running my antivirus until this stupid BS with Microsoft Edge started yesterday. What am I supposed to do?

  • I still cannot use Microsoft Edge and I still cannot do a full scan with McAfee because it locks up at about 1% scanned, this time on C:\Users…\LocalState\Microsoft.Xbox\pop.bin

    What am I supposed to do about this?

  • Still waiting for some assistance.

  • Melinda, I am no expert; I am just an end user like you but I don’t think you are going to get much targeted support on this site. My opinion of McAfee is that you are better off without it - I’ve always found both Norton and McAfee to be the devil, but that’s just my opinion. It is true that you have to re-install 3rd party apps/programs but for me it was well worth it. I tried EVERYTHING in this post as well as various others; I even went into my registry (since Edge isn’t listed in the typical list of programs that can be uninstalled or repaired) and completely removed and reset MS Edge and it didn’t help. The further good news is that Fresh start will correct problems you don’t even know you have. :)

  • Well, this probably won’t apply to most, but it worked for me and thought I’d share it since I know how frustrating this error is. And Microsoft is woefully inept at solving it. The short story is, I changed my Lan connection to a different port on the computer.

    The longer version: I just built a new computer and installed windows. The Mobo is the Asrock SuperCarrier and it has three Lan connection points available (Lan RJ-45 Intel I211AT, Lan RJ-45 Intel I219V, and 5G Lan RJ-45 Aquantia AQC108 - I have no idea what any of that means). Now, not being a tech saavy guy, I thought, 5G Lan sounds fast. So that’s what I connected to. I updated the drivers for Aquantia and when I got everything up and running, I connected to the internet just fine. But when I tried to get onto NewEgg.com, behold the error. Same thing for HboGo. So I fired up Firefox. Didn’t work on there either. Tried IE 11. No joy. So started researching the error. I tried a whole bunch of the suggestions, the about:faults setting, re-installed Edge, etc, etc. Nothing worked. Then I did a speed test at speedtest.com and the performance was terrible. 28.49mb/s download, 1.44mb/s upload. So I thought to switch the Lan cable to a different port (I211AT). Problem solved. Edge fired up fast, newegg came up, HboGo worked. When I did a speedtest my results went to 49.49 mb/s download and 12.20 mb/s upload.

    So if that helps anyone, there it is.

  • @Melinda, I did send you an e-mail last night.  I did not see a response from you?  Let me know if you did not get it.

    @Joseph, thank you for the details.  There are two top level issues here:

    1. Internet not working using any browser or application.
    1. Internet not working only on Edge (and maybe IE).

    You specific issue was type #1.  That issue is usually a configuration, driver, or other big picture item.  Most of the users here are having issue type #2.

    @Regina, thank you for the helpful suggestions.  I agree with you and everyone should include in their testing disabling, temporarily if desired, any firewall or anti-virus.

    Let us know if anyone is interested in running a network trace (via powershell or wireshark - I will give the steps.)  This will help in debugging the issue.  It also rather quickly let’s us know if it is an internal issue or a networking issue on the local network.  Yes, I am aware that it very well could be related to the recent updates.

  • Steve, I just read your email. I don’t know which information you need.

  • For the users, still experiencing this issue can you provide your TCPIP parameters for me?  You can post it here or copy and paste into a text file and attach it.

    How to open powershell as an Administrator

    a.  Win + S and type ‘cmd’ and when you see "Command Prompt", right click
    it and select “Run as Administrator”

    b.  At the command prompt type ‘powershell’
    without the quotes and hit enter.

    c.  Enter the following command in
    the powershell window:

     

    Get-Acl
    HKLM:\System\CurrentControlSet\Services\Tcpip\Parameters | Format-List

    Also, please mention what, if any, anti-virus software you are using.

    Appreciate the help on this.

  • I have tried everything above and still nothing works, This is the second time this has happened. the first time I had to go back to backup to get it to work. I am not a techo but an end users. I need this sorting ASAP

  • Hi my antivirus is Avira, i copy the result of the command in powershell

    PS C:> Get-Acl

    HKLM:\System\CurrentControlSet\Services\Tcpip\Parameters | Format-List
    Directory:
    Path Owner Access


    C:\ NT SERVICE\TrustedInstaller NT AUTHORITY\Authenticated Users Allow AppendData…
    HKLM:\System\CurrentControlSet\Services\Tcpip\Parameters : Termine
    ‘HKLM:\System\CurrentControlSet\Services\Tcpip\Parameters’ non riconosciuto come nome di cmdlet, funzione, programma
    eseguibile o file script. Controllare l’ortografia del nome o verificare che il percorso sia incluso e corretto,
    quindi riprovare.
    In riga:2 car:1

    • HKLM:\System\CurrentControlSet\Services\Tcpip\Parameters | Format-Lis …
    •   + CategoryInfo          : ObjectNotFound: (HKLM:\System\Cu...cpip\Parameters:String) [], CommandNotFoundException
        + FullyQualifiedErrorId : CommandNotFoundException
      
      

    PS C:>

  • I’m having a similar issue, but this was triggered just after I installed Malwarebytes to deal with some Suspected Adwares. After I ran the scan, i quarantined the detected malwares and restarted my pc as it asked me to. Since then I cannot access the Internet getting the same error as everyone else here. I can’t even connect to feedback hub and report this error. But when I ping the Internet from Cmd.exe I’m getting replies. Please assist.

  • Also I keep getting this pop up stating
    “There was a problem starting
    C:\Users\Mustafa\AppData\Local\Microsoft\TaskPlay\caches.dat
    The specified module could not be found.” The header of the pop up message is "RunDLL".

  • I too have been experiencing the same issue where Edge and the Store app don’t work and give errors
    The DNS server might be having problems.
    Error Code: INET_E_RESOURCE_NOT_FOUND
    Tried everything I can find and not resolved it. Different LAN / WLAN adapters but IE11 and every other web app works OK.
    Believe it is a DNS issue as the Windows DNSClient error log reports errors for bing.com and www.msn.com, also saw a error for a corrupt DNS response. Errors for these dns addresses only appear thru edge, NOT iE11
    Thanks

  • @Steven K.

    As per your request Please find below power shell output. My internet explorer is working but edge is not working.

    PS C:\WINDOWS\system32> Get-ACl HKLM:\System\CurrentControlSet\Services\Tcpip\Parameters | Format-List

    Path : Microsoft.PowerShell.Core\Registry::HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters
    Owner : BUILTIN\Administrators
    Group : NT AUTHORITY\SYSTEM
    Access : Everyone Allow ReadKey
    Everyone Allow -2147483648
    BUILTIN\Administrators Allow FullControl
    BUILTIN\Administrators Allow 268435456
    BUILTIN\Users Allow SetValue, CreateSubKey, CreateLink, ReadKey
    BUILTIN\Users Allow -536870912
    Audit :
    Sddl : O:BAG:SYD:PAI(A;;KR;;;WD)(A;OICIIO;GR;;;WD)(A;;KA;;;BA)(A;OICIIO;GA;;;BA)(A;;CCDCLCSWRPWPRC;;;BU)(A;OICIIO;GXG
    WGR;;;BU)

    I am using avast free antivirus in my system.
    One more information, As @Mustafa R. mention I also download Malwarebytes and scan it my system for potential threat and after that edge is not working.

    I uninstalled Malwarebytes and reinstalled edge 3 times after that but still my edge is not working.

    If you need any more logs from my system, just mail me but please solve the problem.
    Thanks!

  • Hello, I started seeing this same issue from this morning. My Edge as well as IE won’t work and gives the same error. My chrome also isn’t opening since morning so I had to uninstall it. This is so frustrating, se Microsoft update has created this problem. So far I have tried everything mentioned in the above discussions but still it is not resolved. I’m not even able to connect to feedback hub. Is MS listening and taking any immediate action on this? My entire work is held with this problem , so annoying. I even tried system restore to 2 days back but the problem persists , PLEASE RESOLVE THIS PROBLEM ASAP I’M SURE THIS IS SCREWED UP BY SOME RECENT MS UPDATE. FIX THIS PLEASE.

  • Any update on this issue yet? Or we are stuck with this MS problem? Is MS sending any patch to fix it? No one seems to even bother so far.

  • Dear Microsoft
    Please may we have an update on this issue, not being able to use Edge has become a hindrance.
    Please could you acknowledge that you are working on this issue and if so, by when we might expect a resolution. Otherwise does Microsoft need any further information to assist in tracking the problem.

    As you will appreciate it has been over a week since the last Microsoft answer and any response would be appreciated by the people with this issue.

    Many Thanks

    Message from edge debugger again implying a temporary DNS error
    SCRIPT7002: XMLHttpRequest: Network Error 0x2ee7, Could not complete the operation due to error 00002ee7.

  • @Steven K.

    Any Update?
    Still my edge is not working. Please resolve it.

  • I am pleased that Microsoft have resolved this issue for me, by installing temporary fix whilst they investigate the source of the issue and a more permanent fix.

    Thanks for your help

  • @Kevin, glad we got it sorted out and thank you for posting back here.

    Here is what we shared with Kevin, and Melinda.

    This procedure is for those having the INET_E_RESOURCE_NOT_FOUND  issue
    and have incorrect TCP/IP parameter settings as seen by running the following command (posted previously and many have reported back) in
    an admin powershell:

    Get-Acl HKLM:\System\CurrentControlSet\Services\Tcpip\Parameters | Format-List

    You are having the issue that
    this script will correct if you DO NOT have the following entries in the output
    of the Get-Act command.

             APPLICATION PACKAGE
    AUTHORITY\ALL APPLICATION PACKAGES Allow  ReadKey

             APPLICATION PACKAGE
    AUTHORITY\Your Internet connection Allow  ReadKey

             APPLICATION PACKAGE
    AUTHORITY\Your Internet connection, including incoming connections from the
    Internet

     

     Here is the fix.  Let
    me know if you have questions.

     

           

    Save the zip attachment ‘regfix.zip’ to your Downloads
    directory.  This is most likely the default location.

           

    Go to your Downloads fold and locate the zip
    file.

           

    Right click the file and unzip it, E.g. Right
    click the file and select “Extract All…”  Install 7zip if needed. http://www.7-zip.org/

          

    Open a PowerShell command prompt as
    administrator.  Win + S and then type powershell.  Find the command
    and right click to “Run as Administrator”

          

    Run the following commands in the admin
    powershell.  One of the commands will ask for permission.  Select ‘A’
    to allow all when prompted.

          

    You need to first cd to the directory where the
    regfix.zip was extracted.  This should be in the regfix directory in
    Downloads.

     

    set-executionpolicy unrestricted

    Ø
     

    Select
    ‘A’ and hit enter to allow running scripts

     

    .\FixTcpipACL.ps1

     

    Restart your computer

    .

     

    Let me know how it goes,

     

    Steve

  • We also would like to identify the source of this issue.  To do so, it would be helpful if the users experiencing this problem would provide a list of their installed applications by running the powershell command listed below.  Also, a note about when you first started experiencing the issue.

    You can attach the output text file to this bug report.  If you change the name by adding 'private-' to the beginning of the file installedApps.txt, then only certain Microsoft employees will be able to see the attachment.  E.g. private-installedApps.txt

    Open a PowerShell command prompt as administrator.  Win + S and then type powershell.  Find the command and right click to “Run as Administrator”

    Get-ItemProperty HKLM:\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall* | Select-Object DisplayName, DisplayVersion, InstallDate, Publisher > C:\installedApps.txt

    The output file ‘installedApps.txt’ will be in the top directory of your C:\ drive.

    Thank you for the help,

    Steve

  • Hi Steven,

    As per your instruction, I already posed the result of get-ACL command and as you see there are no entries you mentioned in your fix comments.
    Still my edge is not working.

    Can you please help me to solve the problem?

    Thanks!
    Namit

  • Thank you! The script in regfix.zip solved the problem for me. I can finally use Edge again.

  • @Jochen, that is good to hear.  Thank you for posting back.

    @Namit were you able to run the powershell script?  Did you see the following in the output?

    "Importing
    permissions from TcpipAclData.xml

    Restoring
    permissions

    Restored
    HKLM:\System\CurrentControlSet\Services\Tcpip\Parameters permissions to:"

  • @Steven K.
    Look like something goes wrong first time. After reading your comment I tried again. And whooa It’s working.

    Very thanks for all your help.

    Namit

  • @Namit, that is great news.  Thanks for letting us know.  I should have posted the expected result/output from the script in my original post. :-/

  • Also, a reminder to please submit the list of installed applications if you can.  That would be very helpful.

  • @Steven K.

    I run the command for application list.

    Get-ItemProperty HKLM:\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall* | Select-Object DisplayName, DisplayVersion, InstallDate, Publisher > C:\installedApps.txt

    but when I seen the file its empty with size 0 bytes.
    Can you please suggest any other way?

    Thanks!

    Namit

  • Was this run in an Admin powershell?  “Administrator” should be in the title and the command prompt should have a PS at the beginning.  See the attached screenshot.

    Win + S and then type powershell.  Find the command and right click to “Run as Administrator”

  • I discovered the issue with running the command I gave for getting the installed applications.  The command needs to be run all in one line and by posting it as a comment, it get broken into multiple lines.

    I have attached a text file containing the command named 'public-getAppsCommand.txt’.  Copy the command from that file.

  • Steven K.

    yes command should be run in one line. Please find attached application list. As I mentioned before after running Malwarebytes I experience the problem. But then I uninstalled it.

    Thanks!

    Namit

  • @Namit, that is just what we need.  Thank you for taking the time to do that for us.  It is appreciated.  :-)

  • my wifi is no seen in my network settings .but i can find wifi in network connections when i trouble shoot my wifi its showing (your computer appears to be correctly configured ,but the device detected or resource(DNS server )is not responding).still i can browse through my chrome but i cannot browse in my edge browserits showing (error INET_E_RESOURCE_NOT_FOUND).can some reolve this problem.

  • @Chandu, I responded to your new bug report, which I believe is this same issue.  I gave you a summary on your bug report to simplify applying the fix and minimize the extraneous reading. :)

    https://developer.microsoft.com/en-us/microsoft-edge/platform/issues/13779603/

    I will be duplicating your bug report to this one, once we are certain it is the same issue.

  • Last week suddenly Edge stopped working. I keep getting the message below on whatever page I go:

    Hmmm…can’t reach this page
    Try this
    Make sure you’ve got the right web address: https://accounts.google.com
    Search for “https://accounts.google.com” on Bing
    Refresh the page
    Details
    The connection to the DNS server timed out.
    Error Code: INET_E_RESOURCE_NOT_FOUND

    What can I do?

  • Steve, I tried to run the regfix script but got the response "running scripts is disabled on this computer". I still do have the) and got 8 or 10 lines of response covering Path, Owner, Group, Access but no lines that looked included anything about Application Package, etc. I’m really just an experienced user, and not very savvy about powershell commands. Still need help to get my Edge back.

  • Sorry, I screwed up the above comment. I meant to say that I did run the Get-Acl command before the regfix script and got the 8 or 10 lines described above.

  • For me ( Windows 10 , 64bit system ) the fix was:

    1. Open Services
    2. Find the service with name Network Location Awareness and Start the service
    3. Wait a few seconds and reload the page on Edge browser.
  • I have been using Window 10 on a desktop PC for some time and both Internet Explorer and Microsoft Edge have been able to connect to the internet and any website.
    Now, however, Edge is unable to connect to the internet whilst Internet Explorer still works as expected.
    This problem is exhibited by different accounts, both Admin and Local with and without Admin rights.
    I have performed the following so far.
    Ran sfc /scannow No problems identified.
    Ran DISM.exe /Online /Cleanup-image /Scanhealth
    Then ran DISM.exe /Online /Cleanup-image /Restorehealth
    Still no change in Edge performance
    Opened Edge and cleared Cache
    No change.
    Confirmed that Kaspersky firewall was not blocking internet access.
    Reset windsock - no change
    Checked about:flags and YCIP fast open not checked

  • Additional information

    Windows Version: - 1703
    OS Build: - 15063.608

    I am using Kaspersky Total Security 2017

    DHCP confirmed as running

    Entering a specific IP address in Edge produces the following result in Edge: -
    Hmmm… cannot reach this page
    Try this
    Make sure that you’ve got the right web address: https://www.msn.com
    Search for “https://www.msn.com” on Bing
    Refresh the page
    Details
    There was a temporary DNS error. Try refreshing the page.
    Error Code: INET_E_RESOURCE_NOT_FOUND

    Cannot use Feedback Hub as this uses Edge which is not working
    Similarly Skype, Windows Store and Cortana are not working.

    Changed DNS Server settings as described below with no effect: -
    4.Set the DNS server manually. Note: remember to change these settings back after the testing.
    4.1)Settings (Win + I) >> “Network and Internet” >> “Change adapter options”
    4.2) The find the “Enabled” network adapter that you are using.
    4.3) On the “Enabled” adapter that you are using, select "Properties".
    4.4) Uncheck the checkbox for "Internet Protocol Version 6 (TCP/IPv6).
    4.5) Double click on the "Internet Protocol Version 4 (TCP/IPv4)" connection entry and select the option “Use the following DNS server addresses” and enter the following DNS servers: 208.67.222.222 and 8.8.8.8

    Unchecked IPv6 with no effect.

    One other piece of information MalwareBytes was run prior to noticing the Edge non connection problem.

    Happy to run a network trace provided that it doesn’t require the use of Edge!

    Results from Admin PowerShell for ipconfig, netsh, \Get-ACl, are in attached file DLNetworkInfo.txt and privateinstalledapps.txt

  • @StevenK, for me I think it was Malwarebytes stripping out the permissions when I quarantined something

  • I recently quarantined 200 some malware viruses and restarted the computer as is standard procedure. Though, once it finished and I got back on, I hopped onto Microsoft edge. However, when I got on, I immediately received this error. I’ve been getting this error for every single page, it can’t even find Bing.

  • Happy to say the regfix was my solution after trying a dozen other fixes. I think I had a malware corruption of Edge. All other browsers were working but not Edge.

    Many thanks.

  • I meant to mention that all settings for DNS, Firewall, AntiVirus program (Avast), IP v6 etc were left at the normal functional settings.

    Regfix restores all the settings needed to make Edge work.

  • Three Cheers. After setting the executionpolicy to unrestricted I finally got regfix to run… and I have my MS Edge back. Thank you Steven.

  • I have got developed the same issue some days ago as Cortana, and Edge and also Solitaire are not connecting to internet showing following:
    Hmmm…can’t reach this page
    Try this
    Make sure you’ve got the right web address: https://www.msn.com
    Search for “https://www.msn.com” on Bing
    Refresh the page
    Details
    There was a temporary DNS error. Try refreshing the page.
    Error Code: INET_E_RESOURCE_NOT_FOUND.

    Other browsers including Internet Explorer are working. I tried every thing available on this page including uninstallation of Edge (that does not work) ending in you need permission from Desktop-SQMALDG-\Seema (How). I cannot play Solitaire game as well that seemed to be connected to Edge. I have uninstalled it and still Edge is not working. Please fix my problem. I had previously Windows 7 installed and changed to free upgrade to windows 10 2016.

  • Unplug the router for 10 seconds, plug back in and wait for the router to reboot. Everything should be back to normal, at least this worked for me.

  • I did that but the problem persists. Other browsers Internet Explorer and Google Chrome connecting and working. Only Edge, Store and a game Solitaire not connecting.

  • One other piece of information my system is 10.0.15063 Build 15063 and MalwareBytes was downloaded and run prior to noticing the Edge non connection problem.

  • Is there any program, script or patch that can be run to solve this problem.

  • I believe the solution has been provided here.

    You need to be an administrator on the device you are working on - or have the administrator username and password that matches the system you are logged into.

    1. Deleting Edge. Seema you said "you need permission from Desktop-SQMALDG-\Seema (How)". If you are not logged in as administrator then you need to be - or supply the admin username and password.

    2. Reinstalling Edge using Poweshell. Again you need to using it at the administrator level as described in this thread.

    3. Run the regfix script. It is also a Powershell script that must be run as an administrator.

    If you are unable to act as administrator etc you may need to seek higher level assistance.

  • Hi, after weeks of searching it looks like there is hope. My Edge, Store, Skype… does not want to connect to the internet. Internet Explorer works though. Similar to sum, I believe something changed when I quarantined some files with Malwarebytes. I read though this thread but need some more instructions. I downloaded the Reg fix file but not sure what command to run in Powershell… Can anyone help with some direction? thanks

  • I ran this script in Powershell; set-executionpolicy unrestricted and then right clicked on RegFix and told it to 'Run with Powershell’. Edge and Store still do not connect to the internet. I know I am missing something but not sure what.

  • Realized what I was missing. I didn’t do the cd (change directory). after setting the directory to (C:\Users[Username]\Downloads the script ran through and all is fixed. Thanks for providing a solution. took me weeks to find this post - LOL

    For those just coming across this and need the summery of what worked:
    Step 1: Download the Regfix.zip to your Download folder
    Step 2: Extract the files (‘Extract here’ in Winzip)
    Step 3: Search for powershell (Win +S) - right click and run it as administrator.
    Step 4: change the directory to you downloads folder.
    cd C:\Users\Your Username\Downloads
    Step 5: run this command
    set-executionpolicy unrestricted
    Then choose A and enter
    Step 6: Run this command
    .\FixTcpipACL.ps1
    Step 7: Restart your computer

    Good luck

  • This is what Steven K said:

    “You need to first cd to the directory where the
    regfix.zip was extracted. This should be in the regfix directory in
    Downloads.”

    Details are so important!!!

  • The addition of Roland to Christoff clarify the info, and I was able to resolve this issue on customers machine. Hopefully Microsoft will be able to issue a patch for this. Ran across this issue 3 times this week.

  • Problem solved!!!
    I performed the following actions as described in Stephen K Sept 11 2017 post.

    1. Opened a PowerShell (Right Click on Window Logo in lower left hand of screen and selected WindowsPowerShell(Admin)
    2. Entered “Get-Acl HKLM:\System\CurrentControlSet\Services\Tcpip\Parameters | Format-List” (Without quite marks, all one line of text) and did not see any of the entries listed in Stephens post mentioned earlier.
    3. Downloaded RegFix.zip from this page and extracted all the files
    4. Used the CD command to navigate to the folder containing the extracted files
    5. Entered the command “set-executionpolicy unrestricted” (Without quotes) and then typed “A” (Without quotes)
    6. Entered “.\FixTcpipACL.ps1” (Without quotes)
    7. Edge, Cortana, Skype, Windows Store all now work as intended.
  • Used the CD command to navigate to the folder containing the extracted files.

    Sorry but there are no screen shots above. What are the cd commands and how do I do this?
    I have extracted the reg file to the downloads folder and put it in its own folder. I have then gone into powershell admin and pasted C:\Users\Username\Downloads\regfix and hit enter. The text went red and gave me errors. I need help please.

  • Tried above 7 steps with 6a being restart system. Same issue exists; since mid-August 2017… Only have it on one particular site; mobile phone and other PC link to site OK. Running AVG Free W10 64bit, version 1703 OS Build 15063.608. Now how do I attach the installed Apps file?

  • Edge responds to “Hmm, we can’t reach this page”

    I JUST GOT DONE READING 2 HRS WORTH OF COMPLICATED STRATEGIES.

    HERE IS THE BEST EASY FIX:

    DIRECTIONS below are copied from
    https://appuals.com/edge-responds-we-cant-reach-this-page/
    all the jpg links are illustrations

    Kevin Arrows September 5, 2017 Guides, Windows 10 28 Comments
    Microsoft Edge browser is a brand new entrance by Microsoft inside the world of browsers. It was a long awaited browser by Windows users as they were extremely disappointed by the performance of Internet Explorer. Microsoft took it quite seriously and introduced Edge browser to compete with other giants in the market.
    A number of users have reported this strange issue relevant to Edge browser i.e. it responds Hmm, we can’t reach this page to all the request that are passed through. Although, other browsers seem to work fine at the exact moment. While checking the network connection, no problem is found causing this issue. So, Edge users are frustrated by this problem restricting them from browsing the web.
    Reasons Behind Edge’s error “We can’t reach this page”
    There might be numerous reasons for Edge to have this issue. The most know reason is related to DNS client which might have been disabled after upgrading to Windows 10.
    Based on the reason, I mentioned above, there are a number of methods you should give a try in order to get Edge back to work. Follow these methods and see if it works.

    Method # 1: Enabling DNS Client

    DNS client is important for the internet to work. The reason behind Edge browser to not work properly might be because of DNS client being disabled. So, re-enabling it might do some trick. Follow the steps below to re-enable DNS Client.

    1. Search for Services using Cortana inside Windows 10. When displayed in the search results, select Run as administrator by right clicking over it.
      https://appuals-jvwu8xgofzysz.netdna-ssl.com/wp-content/uploads/2015/09/hmm-we-cant-reach-this-page1.jpg
    1. Inside Services Window, locate DNS Client from a list of services located at the right. Right click over DNS Client and select Start. It would enable the DNS Client and Edge browser would start working properly.

    https://appuals-jvwu8xgofzysz.netdna-ssl.com/wp-content/uploads/2015/09/hmm-we-cant-reach-this-page2.jpg

    EASY Method # 2: Changing DNS Values

    Changing DNS value might work in most of the cases where the above mentioned method doesn’t work. To do this, follow the steps below.

    1. Right click on the start menu icon located at the bottom left of the Windows and select "Network Connections".

    https://appuals-jvwu8xgofzysz.netdna-ssl.com/wp-content/uploads/2015/09/hmm-we-cant-reach-this-page3.jpg

    1. If you are connected to internet through Wireless adapter or LAN adapter, right click on that adapter and select "Properties".

    https://appuals-jvwu8xgofzysz.netdna-ssl.com/wp-content/uploads/2015/09/hmm-we-cant-reach-this-page4.jpg

    1. Inside Properties window, navigate to the “Networking” tab and select "Internet Protocol Version 4 (TCP/IPv4)" from the connections tab.
      Click on “Properties” button at the bottom.

    https://appuals-jvwu8xgofzysz.netdna-ssl.com/wp-content/uploads/2015/09/hmm-we-cant-reach-this-page5.jpg

    When you are inside Properties window, click on “Use the following DNS server addresses” radio button and enter the following addresses:

    Click on OK button afterwards. It would solve the problem for you.
    Preferred DNS Server: 8.8.8.8
    Alternate DNS Server: 8.8.8.4

    https://appuals-jvwu8xgofzysz.netdna-ssl.com/wp-content/uploads/2015/09/hmm-we-cant-reach-this-page6.jpg

    Method 3: Check the Internet Explorer add-ons

    Even though Edge is meant to completely replace Internet Explorer, Microsoft ships Windows 10 with both internet browsers. Getting this issue with Edge can be fixed by making a small modification in Internet Explorer.

    1. Open Internet Explorer.
    2. Click on Tools, and select Manage Add-ons.
    3. Once inside, click on Search Providers.
    4. You will see a checkbox saying Search in the address bar and the search box on the new tab page. Make sure that the checkbox is checked.
    5. Close everything, and try opening the webpage in Edge again.

    PRO TIP: If the issue is with your computer or a laptop/notebook you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus. It’s about $45. for 1 year.

  • JUST FIND YOUR ICON FOR WIRELESS ETHERNET, LAN OR WIFI IN NETWORKING, AND RIGHT CLICK ON IT TO GO TO PROPERTIES. CHECK THE BOX FOR INTERNET PROTOCOL VERSION 4 TCP . CLICK ON IT TO VIEW ADDRESS INFO. CHOOSE BOTH AUTOMATIC AND SECOND CHOICE–ADD AND ENTER 8.8.8.8 FOR PRIMARY, 8.8.8.4 FOR ALTERNATE.

    BEST REGARDS

  • Thanks Caliope C. I went with EASY Method # 2: Changing DNS Values. It worked on both EDGE and GOOGLE CHROME. Why? Anyway, be good to know if Microsoft were going to do something about the issue.

  • Hi, I am currently at a loss here. So this is the output of my powershell readings:
    PS C:\WINDOWS\system32> Get-Acl HKLM:\System\CurrentControlSet\Services\Tcpip\Parameters | Format-List

    Path : Microsoft.PowerShell.Core\Registry::HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters
    Owner : NT AUTHORITY\SYSTEM
    Group : NT AUTHORITY\SYSTEM
    Access : NT AUTHORITY\SYSTEM Allow FullControl
    NT AUTHORITY\LOCAL SERVICE Allow ReadKey
    NT AUTHORITY\NETWORK SERVICE Allow SetValue, CreateSubKey, CreateLink, Delete, ReadKey
    BUILTIN\Administrators Allow FullControl
    BUILTIN\Users Allow ReadKey
    BUILTIN\Network Configuration Operators Allow SetValue, CreateSubKey, Delete, ReadKey
    NT SERVICE\Dhcp Allow SetValue, CreateSubKey, Delete, ReadKey
    NT SERVICE\WwanSvc Allow SetValue, CreateSubKey, ReadKey
    APPLICATION PACKAGE AUTHORITY\ALL APPLICATION PACKAGES Allow ReadKey
    APPLICATION PACKAGE AUTHORITY\Your Internet connection Allow ReadKey
    APPLICATION PACKAGE AUTHORITY\Your Internet connection, including incoming connections from the Internet
    Allow ReadKey
    APPLICATION PACKAGE AUTHORITY\Your home or work networks Allow ReadKey
    S-1-15-3-4214768333-1334025770-122408079-3919188833 Allow ReadKey
    Audit :
    Sddl : O:SYG:SYD:PAI(A;CI;KA;;;SY)(A;CI;KR;;;LS)(A;CI;CCDCLCSWRPWPSDRC;;;NS)(A;CI;KA;;;BA)(A;CI;KR;;;BU)(A;CI;CCDCLCS
    WRPSDRC;;;NO)(A;CI;CCDCLCSWRPSDRC;;;S-1-5-80-2940520708-3855866260-481812779-327648279-1710889582)(A;CI;CCDCLC
    SWRPRC;;;S-1-5-80-3981856537-581775623-1136376035-2066872258-409572886)(A;CI;KR;;;AC)(A;CI;KR;;;S-1-15-3-1)(A;
    CI;KR;;;S-1-15-3-2)(A;CI;KR;;;S-1-15-3-3)(A;CI;KR;;;S-1-15-3-4214768333-1334025770-122408079-3919188833)

    I can connect to the internet when I use a proxy but not anytime else, since I am in China, I would like to not have to reset my PC as it is a pain to get my PC set up the way I like it. Any advice?

  • Furthermore, I can connect to the internet without Proxy using chrome, and I can also update the system but nothing else.

  • So I have to use Google Chrome on a Windows 10 computer to try and find out why the Microsoft browser will not connect to the internet? Firefox connects, Opera connects…I am not digging into all of this crap suggested here. Chrome copied all of my bookmarks. Sheesh!

  • This problem appeared after I installed Boxcryptor. Also Windows Store, Network Settings and Outlook 365 had problems. After uninstalling Boxcryptor everything worked again.
    Windows 10 Pro
    Version 1709
    OS Build 16299.19

  • I get this error:
    The connection to the DNS server timed out.

    Error Code: INET_E_RESOURCE_NOT_FOUND

    But it happens on IE11, EDGE and Firefox. It first happened about 2 months ago and happens typically within 1/2 - 1 hour browsing. It seems to happen most if I close a tab or open another one. My AV is Norton. I thought I had found a fix with IPCONFIG /flushdns, but the problem happened next day and almost every day since. I have updated my LAN driver; switched between Wired and Wireless connection to my AP, I ran SFC /scannow.

    This only affects this machine - we run two other Windows 10 machines and they are unaffected.

    After it happened the only fix seems to be to do a shutdown … then reboot.

    My report from running the GET-ACL HKLM … power shell command with the system running OK is:

    PS C:\WINDOWS\system32> GET-ACL HKLM:\System\CurrentControlSet\Services\Tcpip\Pa
    rameters | Format-List

    Path : Microsoft.PowerShell.Core\Registry::HKEY_LOCAL_MACHINE\System\CurrentC
    ontrolSet\Services\Tcpip\Parameters
    Owner : NT AUTHORITY\SYSTEM
    Group : NT AUTHORITY\SYSTEM
    Access : OWNER RIGHTS Allow ReadPermissions
    NT AUTHORITY\SYSTEM Allow FullControl
    NT AUTHORITY\LOCAL SERVICE Allow ReadKey
    NT AUTHORITY\NETWORK SERVICE Allow SetValue, CreateSubKey,
    CreateLink, Delete, ReadKey
    BUILTIN\Administrators Allow FullControl
    BUILTIN\Users Allow ReadKey
    S-1-5-32-556 Allow SetValue, CreateSubKey, Delete, ReadKey
    NT SERVICE\Dhcp Allow SetValue, CreateSubKey, Delete, ReadKey
    NT SERVICE\WwanSvc Allow SetValue, CreateSubKey, ReadKey
    APPLICATION PACKAGE AUTHORITY\ALL APPLICATION PACKAGES Allow ReadKey
    APPLICATION PACKAGE AUTHORITY\Your Internet connection Allow ReadKey
    APPLICATION PACKAGE AUTHORITY\Your Internet connection, including
    incoming connections from the Internet Allow ReadKey
    APPLICATION PACKAGE AUTHORITY\Your home or work networks Allow
    ReadKey
    S-1-15-3-4214768333-1334025770-122408079-3919188833 Allow ReadKey
    Audit :
    Sddl : O:SYG:SYD:PAI(A;CIIO;RC;;;OW)(A;CI;KA;;;SY)(A;CI;KR;;;LS)(A;CI;CCDCLCS
    WRPWPSDRC;;;NS)(A;CI;KA;;;BA)(A;CI;KR;;;BU)(A;CI;CCDCLCSWRPSDRC;;;NO)(
    A;CI;CCDCLCSWRPSDRC;;;S-1-5-80-2940520708-3855866260-481812779-3276482
    79-1710889582)(A;CI;CCDCLCSWRPRC;;;S-1-5-80-3981856537-581775623-11363
    76035-2066872258-409572886)(A;CI;KR;;;AC)(A;CI;KR;;;S-1-15-3-1)(A;CI;K
    R;;;S-1-15-3-2)(A;CI;KR;;;S-1-15-3-3)(A;CI;KR;;;S-1-15-3-4214768333-13
    34025770-122408079-3919188833)

    I will try the REGFIX script

  • PLease help me because Edge does not work. I am a full beginner and do not know what I should to do to solve this problem.
    If I start Edge and click on home or any other always the following appears
    Hibakód: INET_E_RESOURCE_NOT_FOUND
    Hope somebody can help me with it.

  • I have noticed that if put my PC to Standby (Sleep) then re-waken it then Internet will be working again- but will crash again , typically within the next hour - sometimes a much shorter time than that.

    I have set a fixed DNS - but this does not fix the problem. However if set DNS to 8.8.8.8 and 8.8.4.4 then on at least one occasion I could get to Googles search engine and get results, but could not open the links.

    Is there something causing a hardware driver to crash? What?

  • Error Code: INET_E_RESOURCE_NOT_FOUND Having same issues. brand new laptop.

  • I FIXED MINE BY USING DIRECTIONS ON “about:flags” on Edge and as described above by Steven K. MS Team June 2017.

    MY PC IS OLDER AND DID NOT COME WITH MS EDGE. IT WAS DOWNLOADED TO MY PC AND THAT IS WHEN I BEGAN HAVING THE INET ERROR CODE.

    IT STOPPED WHEN I REMOVED MS EDGE.

    Go to File Explorer Windows C: AND OPEN.
    SCROLL DOWN AND OPEN Windows file.
    THEN SCROLL DOWN AND OPEN SystemApps
    THEN SCROLL DOWN AND FIND this folder: Microsoft.MicrosoftEdge_8wekyb3d8bbwe
    This is the one I deleted–

    BUT IF YOU WANT TO CORRECT IT BY CHANGING THE OWNERSHIP PERMISSIONS, DO THIS:

    Right click on THAT Microsoft.Edge_8wekyb3d8bbwe file
    SCROLL AND CHOOSE Properties
    SCROLL AND CHOOSE Security — ON THIS SMALL PROPERTIES WINDOW, YOU WILL SEE A BOX AT THE TOP FILLED WITH ADMINISTRATOR NAMES AND USER NAMES [and they are all about you on your computer!]
    LOOK AT Group of User names in the box. Choose one [click on it to highlight] --such as System, or Administrators (yourname\Administrator) is a good place to start.

    BELOW THAT WINDOW IS ANOTHER [called Permissions for ALL APPLICATION PACKAGES] ; which details the highlighted Group. It shows “Allow or Deny” columns which have checks for: Full control, Modify, Read & execute, etc. etc.
    This allowance is what has to be changed. You’ll notice some are checked and some are not.
    CLICK ON THE EDIT BUTTON CHECK FULL CONTROL BOX FOR YOUR USER OR ADMINISTRATOR NAME

    ADVANCED METHOD
    CLICK ON THE Advanced BUTTON UNDER PERMISSIONS WINDOW.
    WHEN IT OPENS, THE NAMED GROUP OR USER IS AT THE TOP. Click blue link CHANGE (next to owner) to change your ownership and control.

    IF typing the name is difficult for you, click advanced and a new window will open that has a tiny “find now” button on the right-
    The FIND NOW WILL OPEN THE LIST AND JUST CLICK ON YOUR ADMINISTRATOR NAME to add your username give full permissions …

  • I have received the Error Code: INET_E_RESOURCE_NOT_FOUND. I have reviewed previous comments and tried to understand some of the fixes. The flag page on Edge I can’t find. I have a homepage which doesn’t load which is MSN home page and BING. Explorer and chrome work just fine as did the remote program I use for work. I don’t understand why Edge is not working and with Edge not working my office 365 Outlook will not load either. Please help me to get Edge back working and Outlook to load. This is so inconvenient for me I hope it can get corrected soon.

  • I tried again and again the instruction Steve K Edge Team and was able to find about:flags and get all the way to the step to uninstall or reset Edge. I have a Dell computer and in the Uninstall or change a program my edge program doesn’t come up by itself. I look under my programs in Windows 10 and it doesn’t have an uninstall and reinstall selection. Unless there is another way to go about this I don’t have access to either my Outlook or Edge.

  • LEIGH–your computer prob’ly works better with Internet Explorer like mine, and you downloaded Edge like I did thinking it would be a great upgrade–wrong!
    JUST REMOVE IT. NOT THE USUAL UNINSTALL METHOD. DO IT LIKE THIS–

    Go to Windows File Explorer, find Windows C: and right click or double click to OPEN.

    SCROLL DOWN AND OPEN: Windows file

    THEN SCROLL DOWN AND OPEN: SystemApps

    CAREFULLY SCROLL DOWN AND FIND this folder: Microsoft.MicrosoftEdge_8wekyb3d8bbwe

    RIGHT CLICK ON IT AND CHOOSE “DELETE”

    This is the one I deleted–and I have no more ERROR problems. WOOHOO!

  • For me, this issue seems largely related to IPv6 DNS resolution.

    Setup:
    An entirely private IPv6 network (i.e. no Internet IPv6).

    Result: IE11 and Edge will NOT resolve any IPv6 addresses.

    Fix #1: Add a globally routable /128 IPv6 address to a non-loopback interface.

    Result: IE11 WILL resolve IPv6 addresses, Edge will NOT.

    This mirrors how Chrome behaves. I needed to specifically add a route to Google’s DNS 2001:4860:4860::8888. (Yep, really, it’s hardcoded in the Chrome source code).

    So, I’m assuming Edge is doing something similar–looking for a route to a Microsoft address? How do I enable Edge to work on private IPv6 networks?

  • Yeah I had this problem too, the only way I got rid of it in the end was by uninstalling the shitty new Microsoft update.

  • Pretty big breakthrough this afternoon. Running Microsoft Message Analyzer, I found the Windows Firewall was blocking outbound traffic from Microsoft Edge, and only from Edge. Chrome, IE, ftp all worked just fine. Only Edge did not.

    It was hitting the rule:

    
      {185265e0-4812-4090-becc-667abce3eefd}
        
          Block Outbound Default Rule
          Block Outbound Default Rule
        
        
        {4b153735-1049-4480-aab4-d1b9bdc03710}
        
          580c000000000000
          X.......
        
        FWPM_LAYER_ALE_AUTH_CONNECT_V6
        {b3cdd441-af90-41ba-a745-7c6008ff2300}
        
          FWP_EMPTY
        
        
          
            FWPM_CONDITION_ALE_PACKAGE_ID
            FWP_MATCH_NOT_EQUAL
            
              FWP_SID
              S-1-0-0
            
          
        
        
          FWP_ACTION_BLOCK
          
        
        0
        
        939290
        
          FWP_UINT64
          137438953472
        
      
    

    Internally, this was causing a packet drop, which causes the TCP port 80 connection to fail. Edge shows this as a INET_E_RESOURCE_NOT_FOUND. Even more surprisingly, it complains about DNS when Microsoft Message Analyzer clearly shows it made the DNS request, got a good result, and then used it for the follow-on TCP connection!

    Maybe this will help Microsoft track this down.

  • Ack! I like how preview looks nothing like the message it actually posts. That’s a dump from netsh wfp show state, and the web site filtered out the XML tags it looks like. You can get all the raw data there, I hope.

  • I am having the same issue with Edge and IE. I am able to get to most all internet sites including support.microsoft.com, however unable to get to Office 365 products or https://support.office.com/en-us as I get the error “There was a temporary DNS error. Try refreshing the page Error Code: INET_E_RESOURCE_NOT_FOUND” through Edge and " Task ‘xxx@outlook.com’ reported error (0x8004011D): ‘The server is not available. Contact your administrator if this condition persists.’

    I’ve tried updating the DNS to 8.8.8.8 and 8.8.8.4 and still nothing different. Bypassing my Netgear router and plugging directly into the cable modem worked once, and rebooting the cable modem and router worked once, but it goes right back to the same errors above. I’ve tried my Dell XPS 27 Desktop, 2 different Microsoft Surface 3 tablets, and a Dell work laptop on my wireless network and all 4 have the same issue.

    Very Frustrating!

    I don’t have any issues accessing my email, Office 365 or Microsoft account from my Android devices.

  • Hello! After installing the latest update to Window 10, I was unable to start the browser! I wrote: Error Code: INET_E_RESOURCE_NOT_FOUND I deleted my internet provider and installed it again! And it is! Hope this helps others!

  • I had the same problem and I tracked it down to  Malwarebytes software. I installed this software due to some other issues and discovered Edge would no longer work. Since the edge engine is built into Windows 10 - other things also would not work - The App store, Cortana and Windows Update. II tried some of the remedies on the web and none worked, so I was forced to restore my system to an earlier date and everything worked fine. I did another scan with Malwarebytes and about 30 files were quarantined as suspicious. Went back to the Edge browser and the same thing happened - DNS error. I tried to restore the quarantined files and the same thing happened - still had the error. May have something to do with a time stamp. Did a final system restore and deleted the Malwarebytes program and everything is fine. I hope this helps someone.

    Malwarebytes

  • Let me know if the above helps anyone…Ed

  • Unchecking ipv6 solves the issue for me. Brand new Book 2 so not a great unboxing experience!

  • Microsoft Edge Team

    Changed Title from “Error Code: INET_E_RESOURCE_NOT_FOUND” to “Edge network traffic is unexpectedly getting blocked by WFP (Error Code: INET_E_RESOURCE_NOT_FOUND)”

    Changed Assigned To to “Praveen B.”

  • I get the same issue whether I use Internet Explorer or Edge. Every time I try a link from Pinterest from an E-mail, I get this. I have tried on all three of my PC’s and it is always the same. Why is this happening? I’m scratching my head bald, oh wait, I am bald. LOL :o)

  • OS: Win 10 Home, 1703 update to 1709

    When I unboxed my new desktop computer, I created an offline local administrative account A, then I got this issue after I upgrate my system from 1703 to 1709, then I ‘googled’ the web yelling profanity, fortunately, I found a workaround in discuss thread of support.microsoft.com.
    I create an offline local administrative account B, then I login as B, every thing worked fine!
    Edge and IE still didn’t work in A
    As a conclusion, the Win10 full update(build upgrade) introduced bugs in UAC or profiles access control, we need updates ASAP

  • My laptop has suddenly started doing this but only when I connect to the internet via my mobile phone. I too have Malwarebytes. Works fine in InPrivate mode and Chrome is fine too. Will diagnose later…

  • Hello all,

    There appears to be a couple different root causes for this same error code.

    1. An external program, most commonly an anti-virus, is modifying important registry setting inappropriately.

    The fix for this has been identified and a way to correct that was posted by me in this ticket a couple weeks ago.  There is an attached PowerShell script as part of that fix.  Some users have found un-installing the anti-virus package also corrected the issue.  I recommend running the script if you have this issue.  How to determine if you have this specific issue was also posted here by me.

    1. A Windows Firewall setting is blocking the DNS queries.

    Thank you Mike N. for the detailed comment on finding this.

    For issue #2 I would like to collect some network traces from anyone willing.  It would be appreciated.  Here are the steps to do that.

    • Open an Adminstrator level Command Prompt.  Win + S and enter cmd and then ctrl-shift-enter (gives admin priveledge).
    • type the following in the cmd window:
      netsh wfp capture start
    • Reproduce the issue, I.e. most likely just trying to load a webpage in Edge.
    • type the following to stop the trace in the cmd window:
      netsh wfp capture stop
    • Attach the file (defaults to the current directory and is called wfpdiag.cab) to this ticket with 'private-' before the filename so that it is not publicly viewable, unless you want to share it publicly.

    Appreciate everyone’s help and patience,

    Steve

  • I’ve just downloaded “Windows 10 Fall Creators Update” iso file and installed Windows as a virtual machine on Parallels (Mac OS). I get the INET_E_RESOURCE_NOT_FOUND problem in Edge and IE even though the installation is completely fresh, with no other software installed.

    To solve it I have tried all possible solutions mentioned, but without success.

    Perhaps an older version of Win 10 could work? Alas, it is not available from Microsoft.

  • WOO HOO!! I just got an email from Netgear saying I had an important update. I updated my router (Netgear Nighthawk R7800) and everything is fixed! No more email, O365 issues!

  • THAT’S GOOD NEWS. HOWEVER, IF THE INET ERROR COMES BACK AFTER ANY WINDOWS UPDATE, ANOTHER NETGEAR UPDATE MAY NOT FIX IT.

    AFTER EVERY UPDATE, I HAVE HAD TO DELETE THIS SINGULAR FOLDER: Microsoft.MicrosoftEdge_8wekyb3d8bbwe

    DO NOT DO THE USUAL UNINSTALL METHOD FOR ENTIRE MICR. EDGE. RE-installing Edge doesn’t stop the error problem!

    DO IT LIKE THIS–
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe

    OPEN Windows (C:) all files are alphabetical order

    SCROLL DOWN AND OPEN: Windows (at the very bottom of the list)

    THEN SCROLL DOWN AND OPEN: SystemApps

    CAREFULLY SCROLL DOWN AND FIND this folder:

    Microsoft.MicrosoftEdge_8wekyb3d8bbwe

    RIGHT CLICK ON IT AND CHOOSE “DELETE”

    here is the location— C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe

    This is the one I deleted–and I have no more ERROR problems. WOOHOO!

  • Microsoft Edge Team

    Changed Status from “Confirmed” to “Site Outreach”

    Changed Steps to Reproduce

  • Posted initially to Issue # 13779603. Have not had a response in almost a month, so thought I would try here.
    Stan A. ‎Nov‎ ‎8‎, ‎2017
    For Steven K
    Hi Steven. New member here. Read through the content of both Issues 13779603 and 12304958.
    Inital OS was the 1703 Win 10 distribution. Followed the instructions for the regfix installation and continued to receive the “INET_E_RESOURCE_NOT_FOUND” error. Mirosoft was kind enough to update this laptop to the 1709 Fall Creators Update where the URL in question continued to receive the “Not Found” message. At this point, the regfix installation has not been applied to the 1709 update.
    I am trying to install the Macrium Reflect backup software on this laptop. Opening the Edge Browser to “https://www.macrium.com/” works fine; however, when trying to download the software at “http://updates.macrium.com/reflect/v7/reflectdlfull.exe” the “Not Found” message appears. Communicating with Macrium support staff resulted in them issuing me an alternate URL where the installation software was successfully downloaded. But, when trying to install the software, the validation portion fails because it receives the same “Not Found” message. An alternate URL “http://reflect.macrium.com/keyregistration.aspx?key=xx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxxxxx&activationCode=xxxx-xxxx-xxx” (license key and activation code changed on purpose) was used in an attempt to circumvent the inital problem - - - all to no avail. “INET_E_RESOURCE_NOT_FOUND” is alive and well.
    I have copies of the regfix (verbose) install to the 1703 version. I have also made a netsh trace associated with the Edge browser where the “Not Found” message is received in the browser for the 1709 version. Please provide instructions on how I might forward these files to you via this forum.
    Thank you in advance.
    Stan

  • For ages I could not get Edge at all. I tried to do some of the methods to correct this problem but not comp savvy enough to succeed. Yesterday had major update installed from Microsoft and am now using Edge again. Thanks Microsoft team I could not have done it without the update.

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