Some pdf files show only black screen

Fixed, not yet flighted Issue #12347648

Details

Author
John P.
Created
Jun 15, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
40.15063
Reports
Reported by 18 people

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Steps to reproduce

I had 2 pdf files open in Edge when my computer decided to restart. I wasn’t at the computer at the time so I don’t know if it restarted due to a crash or something else. After the restart the 2 files I had open will open but will be entirely black in Edge. They open fine in other programs and every other pdf file I have opens fine in Edge. These are pdf files that I have saved onto my computer directly, not ones I’m trying to view online if that matters.

Interestingly, as far as I can tell everything is still there. I can search and copy just fine, and the formatting seems fine (neat paragraphs with empty areas where images were).

Please see other feedbacks in userfeedback VSO for feedbacks that are tracked by this work item.

h3 {
color:#2f5496;
font-family:Segoe UI;
font-size:small;
padding-left:3%;
}

table {
font-size:small;
width:95%;
}

th, td {
font-size:small;
padding:5px;
}

td {
border:0.5px solid white;
}

th {
background-color:#8B8989;
color:white;
}

.feedback-leftcell {
width:20%;
color:#004d8b;
}

.feedback-row:hover {
background-color:#C4C4C4;
}

#feedback-banner, #feedback-footer {
background-color:#0078D7;
color:white;
width:100%;
}

#feedback-banner td, #feedback-footer td {
border:0;
font-size:larger;
padding:10px;
}

#feedbacksection-v5 {
font-family:Segoe UI;
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}

#feedbackdetails-table, #feedbackanalysis-table, #feedbacklinks-table {
font-family:Calibri Light;
background-color:#f5f5f5;
}

            
        

        This Bug was created from feedback triage by Todd Davido

    



Report Details



    
        Feedback Details

        Description

    

    
        Title

        photos in pdf not displaying properly in edge


    

    
        Description

        Photos are rendering almost completely black in Edge, yet show up fine in Chrome.

The attached file is downloaded form pacbrake.com.
When opened in Edge, the pictures are almost completely black in the display.
When opened in chrome the pictures are rendered correctly.

        Area Path

        UIF\Microsoft Edge\PDF, EPUB, and reading

    

    
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        [Feedback VSO](../6293486/)

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Attachments

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

  • Hello,

    Thank you for providing this information about the issue. Unfortunately, we are unable to reproduce this problem in Edge with the information at hand. Please update this case when you can provide more details, such as screenshots of the interesting behavior and attach the 2 PDF files.

    Best Wishes,
    The MS Edge Team

  • I’ve opened a pdf file in microsoft edge, showing black boxes instead of the images/figures of organic chemistry reactions, opens fine in google chrome tho.

  • I have added 4 screenshots and one of the files I am having issues with. The first 3 screenshots are all from page 6 of the provided pdf, showing it in both edge and adobe reader. The 4th screenshot is to show that I can open other pdf files without issue.

  • Same problem here.

  • 'Same problem here. Not all PDF’s, just some. 'Makes no sense. Only after the “Creator” update.
    Resetting default app doesn’t stick. I can reset the default, or “open with…” and "always use…", and as soon as I close AcrobatDC, Windows changes the default back to Edge.

  • Microsoft Edge Team

    Changed Assigned To to “Rick J.”

  • I am having the same issue, it seems like the color grey is being rendered as completely black, i can also confirm that this started to happen after I updated to the Windows Creators update. It did not happen prior.

  • same thing. before it worked just fine and since the last windows update package it’s black, but only for those pdf files that the text can be highlighted and copied (not the google copy which the text cannot be copied, there edge opens the pdf file like before).

  • We have similar problems. Windows 10 1511 (10586.962).
    After last week’s updates, many pdfs show as black.
    Updates installed between working/not working:
    KB4022714, KB4023307, KB4022730, KB890830

  • Encountered that issue out of the blue as well.

    I tried creating simple pdf files (multiple jpgs -> one multipage pdf file) with Finereader 10 (not sure about the version) and with ImageMagick. PDFs generated by IM work just fine while Finereader’s ones show black screen.

  • I’m running Version 1703
    OS Build: 15063.413

  • We are getting this reported from our customers a lot. Some PDF:s are fine and some are completely black. Sometimes it helps to reload the browser.

  • The same is happening to me and I need a fix, this is impacting my work. Black boxes appearing in PDF’s where pics are. Not all PDFs…random. I am unable to completely read docs that clients are sending me.

  • Microsoft Edge Team

    Changed Assigned To to “Manoj B.”

    Changed Assigned To from “Manoj B.” to “Ram T.”

    Changed Status to “Confirmed”

  • We have got the same problem reported by some of our customers.
    I’m sharing one of the PDF that displays black images https://drive.google.com/open?id=0B9b2D3zAUO50WDg2UW5tNk1kdGs

  • Microsoft Edge Team

    Changed Title from “Some pdf files show only black screen” to “Some pdf files show only black screen”

  • Same issue here, affecting lots of customer using Edge to open our PDF invoices / statements…We’d need a fix for this sooner rather than later. As a work around I’m asking my customers to click … then “Open with Internet Explorer”

  • I am having the same issue as well and our customers who use Edge are now complaining. When is this going to be resolved?

  • I’m encountering this issue as well. It seems to happen somewhat more often with PDF’s composed of scans of old books (no idea why). For example: https://ia801406.us.archive.org/11/items/raysnewintellect00rayjrich/raysnewintellect00rayjrich.pdf

    Also, the issue has only cropped up for me recently. In times past, I’ve never had any issue with Edge rendering PDF’s correctly.

  • this bug was introduced in a recent Windows 10 update rollup. it affects all my PCs running windows 10, and extends to applications which share a rendering engine with MS Edge (for instance, the MS Reader app). please fix!

  • it occurs when a bitmapped background is present on a page. instead of displaying the bitmap correctly, it is displayed as a solid black box.

  • example of .pdf file with black boxes instead of background vignettes: https://drive.google.com/file/d/0BxbWHHd_ZNeTR3NXVzQ3STRjelU/view?usp=sharing

  • Exactly the same problem. Thought I was losing my mind, as certain files that used to open fine appear only black now. Ever since I installed Windows Creator update.

  • Microsoft Edge Team

    Changed Status from “Confirmed” to “In code review”

  • Has anyone received a resolution to this issue? I receive docs from clients daily and this is a serious problem in my work environment. Looks like I will be purchasing alternative PDF software.

  • the issue has been assigned and is in code review, which means a fix will hopefully be forthcoming in a future update.

  • Microsoft Edge Team

    Changed Status from “In code review” to “Fixed”

  • Same issue for me. I scan receipts and documents using a Cannon printer/scanner. The items I scanned on or before 6/20/17 still open fine using Edge or Reader. But, scans on/after 6/26/17 are all black using Edge or Reader. Though they open fine using other software. It is good to know it is not an issue with me or my system. I know MS will get this corrected. Thanks.

  • When it says "Fixed", does that mean a patch has been sent or that it will be sent soon? Because, if it is supposed to be fixed on my computer, then it didn’t work as I am scanning now and it is as black as ever.

  • When will the fixed version be released?

  • I just downloaded a pdf document and part of it shows up with black pages and other pages I can see. I can open previously downloaded documents just fine. When I open the document in Chrome, I can see all just fine. Even when I open the document in Chrome and then save it as a pdf , it still opens with the black pages. Please update asap. as these are important documents. Thank You

  • I am having a similar problem. I can open pdf’s if I select a different program, but whenever I try to open a pdf by the default setting (to the edge), the pages are entirely blacked out. If you can’t fix the coding, please tell me how to change the default used to view/open all pdfs

  • the issue is marked ‘fixed’ so I would expect the next weekly patch day (Wednesdays, I believe) the fix should go live.

    in the meantime, you can choose a different PDF reader by right clicking on a PDF file, selecting 'open with’, and choosing a different app. you are also given the option to make the new app the default.

  • This is good news indeed (same problem over here, really annoying since I like the .pdf reader very much for quick views).

  • If I view a PDF file in Edge some of the pictures show black. If I open in Chrome or Internet Explorer I can view the PDF correctly.
    http://pebblebeachhoa.org/advreduce.pdf 
    Every thing was ok until recently. I can’t tell my members only to use Chrome or IE. Any ideas?

  • PDFs displayed just fine until an update ran on my PC. Is there any eta on when this will be resolved it is a real pain in the backside.

  • I have W10 Ver 1703 OS 15063.447 If I view a PDF file in Edge the pictures show black. If I open in Foxit or Internet Explorer I can view the PDF correctly.

  • Why is this issue marked as "fixed". Nothing has changed. I continue to be unable to view pictures in any PDF document.

  • What fix will this be released in to?

  • Hello,

    Thank you for providing this information about the issue. We are pleased to report this feature is fixed in Edge and will be available in an upcoming Insider Preview build.

    Best Wishes,
    The MS Edge Team

  • Stop telling me it’s “Fixed” until it IS. This is really pi$$ing me off. And why won’t changing the default PDF reader to Adobe DC Pro stick?

  • James M.,
    What is an "Insider Preview build"? Please explain when we will have a fix for this issue.

  • I am sure this must be a widespread issue but this thread is not easy to find!

    To echo earlier comments when is this expected to be fixed?

  • Todays updates seems to have fixed the problem on 1511 (KB4025344).

  • THANK YOU!!! When you have advertisers who have paid to be in your newsletter then all they see is black squares then they want their money back. Todays fix worked.

  • It is good to see that the problem is fixed on Microsoft Edge. Thank you, MS Edge Team. HOWEVER - the problem is still there on Microsoft Reader. Does this require a separate problem report?

  • Microsoft Edge Team

    Changed Status from “Fixed” to “Fixed, not yet flighted”

    Changed Steps to Reproduce

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