Some pdf files show only black screen

Fixed Issue #12347648

Details

Author
John P.
Created
Jun 15, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
40.15063
Reports
Reported by 10 people

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Steps to reproduce

I had 2 pdf files open in Edge when my computer decided to restart. I wasn’t at the computer at the time so I don’t know if it restarted due to a crash or something else. After the restart the 2 files I had open will open but will be entirely black in Edge. They open fine in other programs and every other pdf file I have opens fine in Edge. These are pdf files that I have saved onto my computer directly, not ones I’m trying to view online if that matters.

Interestingly, as far as I can tell everything is still there. I can search and copy just fine, and the formatting seems fine (neat paragraphs with empty areas where images were).

Attachments

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

  • Hello,

    Thank you for providing this information about the issue. Unfortunately, we are unable to reproduce this problem in Edge with the information at hand. Please update this case when you can provide more details, such as screenshots of the interesting behavior and attach the 2 PDF files.

    Best Wishes,
    The MS Edge Team

  • I’ve opened a pdf file in microsoft edge, showing black boxes instead of the images/figures of organic chemistry reactions, opens fine in google chrome tho.

  • I have added 4 screenshots and one of the files I am having issues with. The first 3 screenshots are all from page 6 of the provided pdf, showing it in both edge and adobe reader. The 4th screenshot is to show that I can open other pdf files without issue.

  • Same problem here.

  • 'Same problem here. Not all PDF’s, just some. 'Makes no sense. Only after the “Creator” update.
    Resetting default app doesn’t stick. I can reset the default, or “open with…” and "always use…", and as soon as I close AcrobatDC, Windows changes the default back to Edge.

  • Microsoft Edge Team

    Changed Assigned To to “Rick J.”

  • I am having the same issue, it seems like the color grey is being rendered as completely black, i can also confirm that this started to happen after I updated to the Windows Creators update. It did not happen prior.

  • same thing. before it worked just fine and since the last windows update package it’s black, but only for those pdf files that the text can be highlighted and copied (not the google copy which the text cannot be copied, there edge opens the pdf file like before).

  • We have similar problems. Windows 10 1511 (10586.962).
    After last week’s updates, many pdfs show as black.
    Updates installed between working/not working:
    KB4022714, KB4023307, KB4022730, KB890830

  • Encountered that issue out of the blue as well.

    I tried creating simple pdf files (multiple jpgs -> one multipage pdf file) with Finereader 10 (not sure about the version) and with ImageMagick. PDFs generated by IM work just fine while Finereader’s ones show black screen.

  • I’m running Version 1703
    OS Build: 15063.413

  • We are getting this reported from our customers a lot. Some PDF:s are fine and some are completely black. Sometimes it helps to reload the browser.

  • The same is happening to me and I need a fix, this is impacting my work. Black boxes appearing in PDF’s where pics are. Not all PDFs…random. I am unable to completely read docs that clients are sending me.

  • Microsoft Edge Team

    Changed Assigned To to “Manoj B.”

    Changed Assigned To from “Manoj B.” to “Ram T.”

    Changed Status to “Confirmed”

  • We have got the same problem reported by some of our customers.
    I’m sharing one of the PDF that displays black images https://drive.google.com/open?id=0B9b2D3zAUO50WDg2UW5tNk1kdGs

  • Microsoft Edge Team

    Changed Title from “Some pdf files show only black screen” to “Some pdf files show only black screen”

  • Same issue here, affecting lots of customer using Edge to open our PDF invoices / statements…We’d need a fix for this sooner rather than later. As a work around I’m asking my customers to click … then “Open with Internet Explorer”

  • I am having the same issue as well and our customers who use Edge are now complaining. When is this going to be resolved?

  • I’m encountering this issue as well. It seems to happen somewhat more often with PDF’s composed of scans of old books (no idea why). For example: https://ia801406.us.archive.org/11/items/raysnewintellect00rayjrich/raysnewintellect00rayjrich.pdf

    Also, the issue has only cropped up for me recently. In times past, I’ve never had any issue with Edge rendering PDF’s correctly.

  • this bug was introduced in a recent Windows 10 update rollup. it affects all my PCs running windows 10, and extends to applications which share a rendering engine with MS Edge (for instance, the MS Reader app). please fix!

  • it occurs when a bitmapped background is present on a page. instead of displaying the bitmap correctly, it is displayed as a solid black box.

  • example of .pdf file with black boxes instead of background vignettes: https://drive.google.com/file/d/0BxbWHHd_ZNeTR3NXVzQ3STRjelU/view?usp=sharing

  • Exactly the same problem. Thought I was losing my mind, as certain files that used to open fine appear only black now. Ever since I installed Windows Creator update.

  • Microsoft Edge Team

    Changed Status from “Confirmed” to “In code review”

  • Has anyone received a resolution to this issue? I receive docs from clients daily and this is a serious problem in my work environment. Looks like I will be purchasing alternative PDF software.

  • the issue has been assigned and is in code review, which means a fix will hopefully be forthcoming in a future update.

  • Microsoft Edge Team

    Changed Status from “In code review” to “Fixed”

  • Same issue for me. I scan receipts and documents using a Cannon printer/scanner. The items I scanned on or before 6/20/17 still open fine using Edge or Reader. But, scans on/after 6/26/17 are all black using Edge or Reader. Though they open fine using other software. It is good to know it is not an issue with me or my system. I know MS will get this corrected. Thanks.

  • When it says "Fixed", does that mean a patch has been sent or that it will be sent soon? Because, if it is supposed to be fixed on my computer, then it didn’t work as I am scanning now and it is as black as ever.

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