Java 64bit WebStart won't start from IE11 Windows 10 Creators Update

Not reproducible Issue #12386985


Shaun L.
Jun 19, 2017
This issue is public.
Found in
  • Internet Explorer
Found in build #
Reported by 7 people

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Steps to reproduce

My computer just installed the Creators Update 1703. I can no longer load Java WebStart applications with the 64bit JRE installed.


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    Comments and activity

    • I have the same Problem…I have open a call by Microsoft…
      The can not help me…, Thay say it is a Oracle Problem :-)
      But we have no Oracle JRE Support… so we have a Problem…
      Have you an Oracle JRE Support ?
      Maybe Microsoft can find out why the JRE 64 Bit not run on Creators Update…, they have developed the creators update…, not Oracle
      I what of your responce :-)

    • Hello,

      Thank you for providing this information about the issue. Do you have the same problem in Edge? Can you provide a sample application download for the repro?

      Best Wishes,
      The MS Edge Team

    • Microsoft Edge Team

      Changed Assigned To to “James M.”

      Changed Status to “Not reproducible”

    • I also experienced the same problem.

      It happens under these conditions:

      • OS: Windows 10, with Creators Update applied.
      • Browser : only with IE, not with Edge.
      • Java: 64-bit, not with 32-bit.

      You can easily ‘reproduce’ the problem by clicking ‘Dynamic Tree Demo’ button on the Oracle’s Java Web Start Development Examples page ( )

    • This is a problem for me/us as well, please re-open this ticket and help getting a solution, i.e. work with Oracle!

    • We have the same problem since creators update. Before all was working well.
      Windows 10 Build 15063.483
      IE 11.483.15063.0 Update version 11.0.44
      When Java 32 bit is installed (regardless of version) we can run the JNLP, as soon as 64 bit Java is installed, does not work anymore.

    • I got an answer from Microsoft support:
      As workaround you can delete the following registrey keys:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy{5852F5ED-8BF4-11D4-A245-0080C6F74284}

      Once all 3 keys are deleted, the problem is solved and Java apps start again.
      Microsoft announced this is just a workaround and the technicians are working on a solution but it is not known when this will be provided.

    • Same problem here on 5000+ machines with Windows 10 1703.
      Thanks @Sven K.: Your workaround helps at the moment.
      Waiting for a solution!


    • We can also reproduce the problem. provides an indication that there might be a fix in an upcomming JAVA 9 Release. Unfortunately, that would not be sufficient for us, since we need JAVA 8 too.

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