Selfview (Preview) Freeze in WebRTC call with some logitech camera

Not reproducible Issue #12516448

Details

Author
Vivek w.
Created
Jun 27, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 1 person

Sign in to watch or report this issue.

Steps to reproduce

On a desktop system with external Logitech camera while executing:
https://webrtc.github.io/samples/src/content/peerconnection/pc1/

The self view freezes after 10 seconds

Attachments

0 attachments

    Comments and activity

    • Changed Steps to Reproduce

      Changed Title from “Selfview Freeze in WebRTC call with some logitech camera” to “Selfview (Preview) Freeze in WebRTC call with some logitech camera”

    • Microsoft Edge Team

      Changed Assigned To to “Steven K.”

      Changed Assigned To from “Steven K.” to “Frank L.”

      Changed Status to “Confirmed”

    • Thanks for reporting the issue to us!

      We’d like to get more details from you to help us with the investigation.  It’d be great if you could share the following.

      • OS or Edge version,
      • your webcam model, and
      • version of your graphics display driver. 

      You can attach a dxdiag output if you prefer.

      All the Best,
      Shijun for the Edge Platform team

    • Microsoft Edge Team

      Changed Assigned To from “Frank L.” to “Shijun S.”

      Changed Status from “Confirmed” to “Not reproducible”

    • The issue is not quite actionable by the team.  We will revisit when we have more details from you or manage to get a local repro.

      All the Best, MS Edge Platform team 

    • Edge version: Microsoft Edge 41.16232.1000.0
      Edition: Windows 10 Pro Insider Preview
      Version: 1703
      OS Build: 16232.1004

      DxDiag output:


      Video Capture Devices

      Number of Devices: 1


             FriendlyName: Logitech B910 HD Webcam
      
                 Location: n/a
      
             SymbolicLink: \\?\usb#vid_046d&pid_0823&mi_02#6&35bd8483&2&0002#{e5323777-f976-4f5b-9b55-b94699c46e44}\{bbefb6c7-2fc4-4139-bb8b-a58bba724083}
      
             Manufacturer: Logitech
      
               HardwareID: USB\VID_046D&PID_0823&REV_0010&MI_02,USB\VID_046D&PID_0823&MI_02
      
               DriverDesc: Logitech B910 HD Webcam
      
           DriverProvider: Logitech
      
            DriverVersion: 13.80.853.0
      
        DriverDateEnglish: 10/22/2012 00:00:00
      
      DriverDateLocalized: 10/22/2012 12:00:00 AM
      
                  Service: LVUVC64
            
                    Class: Image
            
            DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
          
              ContainerId: {EB81F52E-DC23-5EDD-B58D-60B50CD12AFD}
               
              ProblemCode: No Problem
      

      BusReportedDeviceDesc: n/a

                   Parent: USB\VID_046D&PID_0823\F6AFC620
      
        DriverProblemDesc: n/a
      
             UpperFilters: n/a
      
             LowerFilters: n/a
                    Stack: \Driver\ksthunk,\Driver\LVUVC64,\Driver\usbccgp
      
        ContainerCategory: Imaging.Webcam
      

      USB Devices


      • USB Root Hub (USB 3.0)

      | Vendor/Product ID: 0x8086, 0xA12F

      | Matching Device ID: USB\ROOT_HUB30

      | Service: USBHUB3

      | Driver: USBHUB3.SYS, 6/25/2017 12:30:54, 549200 bytes

      |

      ±+ USB Input Device

      | | Vendor/Product ID: 0x04CA, 0x0061

      | | Location: Port_#0007.Hub_#0001

      | | Matching Device ID: USB\Class_03&SubClass_01

      | | Service: HidUsb

      | | Driver: hidusb.sys, 6/25/2017 12:30:54, 41472 bytes

      | | Driver: hidclass.sys, 6/25/2017 12:30:54, 184832 bytes

      | | Driver: hidparse.sys, 6/25/2017 12:30:54, 45568 bytes

      | |

      | ±+ HID-compliant mouse

      | | | Vendor/Product ID: 0x04CA, 0x0061

      | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE

      | | | Service: mouhid

      | | | Driver: mouhid.sys, 6/25/2017 12:30:54, 32768 bytes

      | | | Driver: mouclass.sys, 6/25/2017 12:30:54, 56144 bytes

      | |

      ±+ USB Input Device

      | | Vendor/Product ID: 0x413C, 0x2107

      | | Location: Port_#0008.Hub_#0001

      | | Matching Device ID: USB\Class_03&SubClass_01

      | | Service: HidUsb

      | | Driver: hidusb.sys, 6/25/2017 12:30:54, 41472 bytes

      | | Driver: hidclass.sys, 6/25/2017 12:30:54, 184832 bytes

      | | Driver: hidparse.sys, 6/25/2017 12:30:54, 45568 bytes

      | |

    • The same camera works for Chrome and Firefox

    You need to sign in to your Microsoft account to add a comment.

    Sign in