Images render to media but don't print

Issue #12732128 • Assigned to Christian F.

Details

Author
Dave K.
Created
Jul 12, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
  • Internet Explorer
Reports
Reported by 2 people

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Steps to reproduce

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “James M.”

      Changed Assigned To to “Rick J.”

      Changed Assigned To to “Christian F.”

    • I see this is assigned to a dev, very cool. Please let me know if I can provide more examples, this is a pretty hot issue for us right now.

    • Hi, I’m looking for an update on this issue as it effects several hundred users using the Berkshire County MLS. As well as thousands more throughout the country.

      Thank you,
      Mark

    • Any update on this issue?

    • The first link in this bug is currently “404” … but any of the links under the header “Here is some more photos that will not print in IE11 or Edge”

      if you open any of those links directly in Edge or IE11 … you can see the image on the screen but when you print it is a blank page

    • This is impacting several thousand people daily. Our real estate listing services attract more than a million views daily. This week (slower season) - our high point of image views (photo gallery) was around 800K. A good portion of our user base is using Windows with IE and Edge browsers. While we can’t know the exact number who desire to print, we are getting calls daily from those who are taking the time to complain. The only place printing of these images works is in competing browsers.

    • Any feedback (from Microsoft) on this issue would be appreciated.
      Getting ready to swap my primary browser and remove IE/Edge completely

    • I am still experiencing problems with this issue, photo’s not printing. Is there any progress on this issue? Lori P’s comment above is accurate. This issue makes Professional Real Estate Agents appear un-professional. I’d like very much to continue using Internet Explorer or Edge, but this needs to work.

    • @Mark & @Lynn - Is this the web address of the website where your photos are hosted?

      http://www.mls.com/search/massachusetts/metro/berkshire-county.mvc

      I am not MS, but they need the web address from the photo-gallery, not the web address of the photos stored at cdn2.photos.sparkplatform.com.

      eg. clicking on a listing at mls.com takes me to
      https://www.realtor.com/realestateandhomes-search/01224?cid=aff_reply_nationalpublisher_uu

      from Edge, go to the website where you cannot print the Photo, then copy the web address (select the Address and press ctrl+c) then paste it with your reply, so that MSFT (Microsoft Full Time) can see if they can reproduce the web site problem.

    • I when to the following web address
      https://www.realtor.com/realestateandhomes-detail/278-Onota-St_Pittsfield_MA_01201_M47998-92630

      which is a photo gallery of a house for sale at realtor.com.

      then I selected the Print menu in Edge and the resulting print preview only showed the first image in the gallery.

      then I used the scroll buttons to scroll through the gallery.

      then I selected the Print menu in Edge again and the resulting print preview showed the first three images…

      so… Edge is only printing those images that have been viewed in the Photo gallery, while other web browsers are printing ALL of the pictures in the photogallery at realator.com

    • I am sorry I didn’t respond earlier. This is the site I am printing from: https://armls.flexmls.com/ It is the general MLS for the Greater Phoenix, Arizona area. The basic sheet for any listing information. It may happen anytime, and is very random. You can print 1 or more property information sheets and have pictures missing, the main lead picture on a single sheet or random pictures. Goggle Chrome seems to print without this problem.
      But I don’t want to have to switch to that browser every time I need to print images from my MLS.

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