netflix problem

Not reproducible Issue #12787319


Charles M.
Jul 16, 2017
This issue is public.
Found in
  • Microsoft Edge
  • Internet Explorer
Found in build #
Reported by 3 people

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Steps to reproduce

the new updates installed this morning about 8:00 Mountain time. the updates have messed up my Netflex viewing. I use MSN Internet Explorer and like it better than the rest. It worked well before the updates.


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    Comments and activity

    • Hello, can you please provide specific steps to repro the problem that you are seeing? Thank you.

    • Microsoft Edge Team

      Changed Status to “Confirmed”

      Changed Status from “Confirmed”

      Changed Assigned To to “Steven K.”

    • Hi Charles,

      Let me know if you are still having this issue.

      Thank you,


    • Microsoft Edge Team

      Changed Status to “Not reproducible”

    • I’ve been having this problem over the last week. Netflix on Edge locks up after logging in (on the ‘who’s watching’ screen). Unable to do anyhting on the browser - even F12 doesn’t bring up the dev tools.

      A very similar problem with the Netflix Windows 10 app (which I’m assuming uses the Edge engine). Seems to be stuck on the initial screen.

      The netflix site works perfectly on Firefox and Chrome.

      Other sites work fine on Edge and other Win 10 apps are also working. It’s just Netflix. I’ve tried reinstalling the Netflix app and even reinstalling Edge with Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge. Doesn’t seem to make a difference.

    • Exactly the issue for me on 25/01/2018

    • Same issues, Netflix support center (Thanks Mada) send me a suggestion to use Microsoft App in Shop and worked perfect, using release 17704.r_prerelease.180623-1611 updated today and same issues in Edge and new Edge Beta . In app shop all perfect, in Edge starts but error appears in seconds.

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