option to restart interrupted downloads

Confirmed Issue #12938970 • Assigned to Irina L.

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Details

Author
Norm C.
Created
Jul 26, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 1 person

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Steps to reproduce

Why doesn’t Edge have an option to restart interrupted downloads on the “Current downloads” tab.

In the attached example, clicking on the interrupted download sometimes brings up an option to "resume", but more often, I have to remove the download and start again.

This was never a problem with IE.

Norm Campbell

UPDATED REPRO STEPS (by MS Edge Team)

I used https://developer.microsoft.com/en-us/microsoft-edge/tools/vms/ to start a large download and test this. One can pause and resume downloading, but if the download is interrupted by e.g. disconnecting the internet connection then the download simply says “interrupted” and cannot be resumed.

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Comments and activity

  • Microsoft Edge Team

    James M. Jul 26, 2017 2017-07-26T15:00:59.44Z

    Changed Assigned To to “James M.”

    James M. Jul 26, 2017 2017-07-26T19:02:25.75Z

    Changed Steps to Reproduce

    OSG V. Jul 26, 2017 2017-07-26T19:04:47.05Z

    Changed Assigned To to “Lee H.”

    OSG V. Jul 30, 2017 2017-07-30T04:06:10.39Z

    Changed Assigned To to “Bruce M.”

  • Norm C. Jul 30, 2017 2017-07-30T09:34:36.43Z

    Thankyou for taking the time to confirm this problem.

  • Norm C. Jul 30, 2017 2017-07-30T10:39:17.553Z

    Interestingly, the following has worked on a couple of occasions.

    When I click on the "download interrupted", nothing happens. But if I then click on the “View Downloads” tab at the bottom of the page, then the option to “Resume” appears, and if I click on that, then so far, a couple of the downloads have been resumed.

  • Norm C. Jul 30, 2017 2017-07-30T12:44:15.31Z

    FYI, that procedure just worked again – a bit clunky, but at least I’m not losing a download that is 90% of the way through and having to start again.

    An option to “Resume” on the “Downloads” page would be nicer.

  • Microsoft Edge Team

    Cliff S. Aug 1, 2017 2017-08-01T18:46:14.697Z

    Changed Assigned To from “Bruce M.” to “Leslie C.”

  • Norm C. Aug 2, 2017 2017-08-02T00:23:25.54Z

    I tried the “clunky” procedure again, and it didn’t work this time – had to restart the download

  • Microsoft Edge Team

    Bruce M. Dec 3, 2017 2017-12-03T23:04:29.947Z

    Changed Title from “option to restart interrupted downloads” to “option to restart interrupted downloads”

    Bruce M. Dec 6, 2017 2017-12-06T01:09:01.883Z

    Changed Status to “Confirmed”

    Elliot K. Jun 4, 2018 2018-06-04T17:24:50.07Z

    Changed Assigned To from “Leslie C.” to “Irina L.”

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