Microsoft Edge after Creators Update - Keystroke entry issues

Not reproducible Issue #13005058

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Details

Author
Ross W.
Created
Jul 30, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 3 people

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Steps to reproduce

After installing the Windows 10 Creators Update, Microsoft Edge has a problem losing keystrokes when entering data into ALL web pages. The focus seems to constantly be switching away from the field being entered into therefore not all characters being entered are shown as you type into the field.
The keyboard is Microsoft Wireless comfort keyboard 5000 with latest driver.
All other web browsers installed on the PC (e.g. Chrome, IE 11, Opera) and all other apps in Windows 10 do not have this issue.
This issue with Microsoft Edge did NOT happen before installing the Creators update.

Attachments

1 attachment

Comments and activity

  • Microsoft Edge Team

    James M. Aug 14, 2017 2017-08-14T17:43:58.8Z

    Changed Assigned To to “James M.”

  • Ross W. Aug 16, 2017 2017-08-16T19:58:30.17Z

    An example is as per the attachment. I typed in “Ross Wells” and all that appeared was "sl".
    Is this a known problem with the Creators version of Microsoft Edge?
    Until this issue is resolved, I have had to revert to IE 11 and Google Chrome as my browsers.

    Ross.

  • Microsoft Edge Team

    OSG V. Aug 16, 2017 2017-08-16T20:49:02.357Z

    Changed Assigned To to “Grisha L.”

    Grisha L. Aug 18, 2017 2017-08-18T19:18:48.31Z

    Changed Status to “Not reproducible”

  • James M. Aug 29, 2017 2017-08-29T23:04:28.52Z Microsoft Edge Team

    Hello,

    Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge. Please test this behavior in our latest insider build 16275.

    Best Wishes,
    The MS Edge Team

  • Ross W. Oct 18, 2017 2017-10-18T02:19:56.63Z

    Changed Status from “Not reproducible”

  • Ross W. Oct 18, 2017 2017-10-18T02:19:56.893Z

    The problem still exists with the Creators Fall Update 1709 version of Edge!!!

  • Microsoft Edge Team

    James M. Oct 23, 2017 2017-10-23T23:45:59.877Z

    Changed Assigned To to “James M.”

  • Hillary F. Oct 25, 2017 2017-10-25T22:19:32.29Z

    This issue is currently happening to an MS domain connected machine after the 10/13 updates KB4022405 and KB4041676. It’s happening alongside https://developer.microsoft.com/en-us/microsoft-edge/platform/issues/14280155/

  • James M. Oct 26, 2017 2017-10-26T18:51:50.593Z Microsoft Edge Team

    Hello,

    Thank you for the new information.  For troubleshooting, please uninstall the updates and confirm the expected behavior has been restored. Next, please reinstall the updates KB4022405 and KB4041676 to confirm the expected behavior has been lost.

    Best Wishes,
    The MS Edge Team

  • Hillary F. Nov 8, 2017 2017-11-08T17:50:46.627Z

    This issue appears to have resolved after updates to the operating system (Version 1703 Build 15063.674). I’m currently on Microsoft Edge 40.15063.674.0

  • James M. Nov 21, 2017 2017-11-21T21:53:14.657Z Microsoft Edge Team

    Hello,

    Thank you for sharing your problem and solution. Please reopen this case if you have new information about this specific issue for us to investigate. Please also indicate if you have the same problem with a different keyboard.

    Best Wishes,
    The MS Edge Team

  • Microsoft Edge Team

    James M. Nov 28, 2017 2017-11-28T21:22:02.093Z

    Changed Status to “Not reproducible”

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