Microsoft Edge: webpage is completely unresponsive on Display 1

Not reproducible Issue #13010000


Nic A.
Jul 31, 2017
This issue is public.
Found in
  • Microsoft Edge
Found in build #
Reported by 1 person

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Steps to reproduce

From Fresh PC boot:

All website effected.

  1. Launch Edge on display 1 or a 2 display setup in any way (via a link as default/From taskbar/From start menu)
  2. Attempt to interact with the webpage (main application features are responsive but webpage is not responsivein any way (cannot type/Click/Scroll)
  3. Move the edge window over to display 2 using Windows key and cursor arrows (as the mouse will not move the window in a normal fashion
  4. Note that the window is now fully responsive and working normally.
  5. Move edge window so that it spans both display 1 and display 2
  6. Note that the section on display 1 is not responsive but the section on display 2 is responsive
  7. Gasp in disbelief
  8. move edge window to Display 1 and maximise
  9. Check all corners of the webpage for interaction
  10. Note there is no indication (from the mouse pointer) that the application recognises the mouse position.
  11. Scratch head and decide Microsoft need to know about this.
  12. Wish Microsoft good luck in reproducing this issue.

Good Luck.



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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “James M.”

    • Hello,

      Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge with the information at hand. Please update this case when you can provide more details, such as a screenshot of your “display settings” and run dxdiag (Windows key + r and type dxdiag, enter, then click Save all Information) and attach the txt file.

      Best Wishes,
      The MS Edge Team

    • Hey James,

      Sorry been busy with blockchain testing. Zzzz.

      I actually got to the bottom of this one. It appears that when using shadowplay (Nvidia continuous recording tool) it had created some kind of overlay that only affected interaction with the webpage in Edge. Updating the Nvidia app corrected the problem and it has not raised its head since. Thanks for the response.


    • Microsoft Edge Team

      Changed Status to “Not reproducible”

    • Hello,

      Thank you for sharing your problem and solution. Please reopen this case if you have new information about this specific issue for us to investigate.

      Best Wishes,
      The MS Edge Team

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