Edge browser crashes on different Windows modules while accessing our extension

Not reproducible Issue #13058782


vivek s.
Aug 2, 2017
This issue is public.
Found in
  • Microsoft Edge
Found in build #
Reported by 1 person

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Steps to reproduce

Win10 Version used:-


Edge browser version:- 41.16241.1001.0
EdgeHTML:- 16.16241


  1. Install Norton Identity Safe extension
  2. Login to a account and create a Vault
  3. Click on the extension icon
  4. Click on “My Vault” link -> New Tab will open with the vault data
  5. Browse to a site from the Tab which has the vault data
  6. Close the Tab -> Try to launch “My Vault” again
  7. Repeat above steps 2 or 3 times

Result:- Edge browser crashes in different areas

We see different crashes in Edge while accessing a specific part of our extensions.

Our extensions is based on Javasript so this should cause the extension to crash.

Note:- Issue not seen on released build of Win10, issue seen with above EEAP build

Attached the Stack traces of multiple crashes.


Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Steven K.”

    Changed Status to “Not reproducible”

  • Hello,

    Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge. Please test this behavior in our latest insider preview build 16275.

    Best Wishes,
    The MS Edge Team

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