MS Edge opens then after a few seconds crashes and closes

Duplicate Issue #13238494 • See Issue #13328205

Details

Author
Garry S.
Created
Aug 14, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Duplicates
See progress on Bug #13328205
Reports
Reported by 5 people

Sign in to watch or report this issue.

Steps to reproduce

Hi All, after what transpired to be a major automatic windows update around the 10th August 2017 which took hours to complete, rather than in the background, or a few minutes; I now don’t have internet explorer. Also, Edge browser opens for a few seconds then crashes before I can look through the settings to see what’s wrong - repeatable issue across the last few days.
Any help would be much appreciated. I have an HP Envy core i5 64 bit.

Attachments

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

  • Hello,

    Thank you for providing this information about the issue. Please download debug diag from https://www.microsoft.com/en-us/download/details.aspx?id=49924 

    1. Once installed, open debug diag and select the rule type ‘Crash’ and click Next. 
    2. Under Select Target Type, select ‘A specific process’ and click Next. 
    3. Under Select a process, please select a MicrosoftEdgeCP.exe process and click Next. 
    4. In the Advanced Configuration, please just click Next. 
    5. Lastly, in the Rule Output Location, please choose and take note of the location where the dump file will be written; click Next then click Finish. 
    6. Reproduce the crash in Edge, and open the folder location from step 5 above. Locate the file ending in .dmp; please compress/zip the .dmp file(s) and attach it to this case.

    Best Wishes,
    The MS Edge Team

  • I tried to follow your direction to capture the .dmp file and no file is saved.

  • Hello,

    Thank you for the update. As soon as Edge crashes then the file will be generated automatically.

    Best Wishes,
    The MS Edge Team

  • I tried the debug dia as suggested (the DebugDiagx64.msi file), but the instructions above did not relate to the software. There is a CrashHandAnalysis but when I hit ‘start analysis’ it asks for a .dmp file

  • I have the same problem (Edge Starts and crashes) since last Thursday’s (24 Aug 2017) updates. Edge opens and then crashes a few seconds later. I downloaded the debug diag- but I have no MicrosoftEdgeCP.exe as a process! I have reset the browser-What else can I try. I’m having to use Chrome as my browser. Internet Explorer tells me I have cookies blocked (I do not) - so I can’t use that either. Suggestions? I’m also having problems with outlook as my email. I may have to uninstall every update as a last resort.

  • So it appears that it is a conflict with Trusteer Endpoint protection (update downloaded on 23 Aug 2017)- does not work with the current version of MSEdge HTML 15.15063. I’ll wait until Microsoft and IBM actually talk to one another and find a resolution. You can uninstall Trusteer if you do not need it and Edge works again.

  • Microsoft Edge Team

    Changed Status to “Duplicate”

  • Hello,

    Thank you for sharing your problem and solution. We have confirmed the problem, and we are working on a solution for a future build of Edge. We are presently tracking this issue as a duplicate of an existing internal bug report. We look forward to additional feedback you may have on how we can improve Microsoft Edge.

    Best Wishes,
    The MS Edge Team

  • I have the same issues and it is very disappointing that after receiving the very long update early this morning that Edge is has been turned into an unusable application. It’s back to Internet Explorer (probably for good). I’ve wasted most of the day trying different ways to bring it back to life.
    You asked for feedback on how you can improve Edge. How about making it reliable for starters.

  • ms edge for the moment is not a reliable application for now and should be recalled. Trusteer Endpoint protection conflicts with the application not allowing the application to stay opened. But it’s not the only problem. There are other bugs as well especially with regard to settings. Changes in settings do not register.

  • best to stick to ie explorer until the rectifications are complete

You need to sign in to your Microsoft account to add a comment.

Sign in