MS Edge opens then after a few seconds crashes and closes

Issue #13238494


Garry S.
Aug 14, 2017
This issue is public.
Found in
  • Microsoft Edge
Reported by 8 people

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Steps to reproduce

Hi All, after what transpired to be a major automatic windows update around the 10th August 2017 which took hours to complete, rather than in the background, or a few minutes; I now don’t have internet explorer. Also, Edge browser opens for a few seconds then crashes before I can look through the settings to see what’s wrong - repeatable issue across the last few days.
Any help would be much appreciated. I have an HP Envy core i5 64 bit.


Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

  • Hello,

    Thank you for providing this information about the issue. Please download debug diag from 

    1. Once installed, open debug diag and select the rule type ‘Crash’ and click Next. 
    2. Under Select Target Type, select ‘A specific process’ and click Next. 
    3. Under Select a process, please select a MicrosoftEdgeCP.exe process and click Next. 
    4. In the Advanced Configuration, please just click Next. 
    5. Lastly, in the Rule Output Location, please choose and take note of the location where the dump file will be written; click Next then click Finish. 
    6. Reproduce the crash in Edge, and open the folder location from step 5 above. Locate the file ending in .dmp; please compress/zip the .dmp file(s) and attach it to this case.

    Best Wishes,
    The MS Edge Team

  • I tried to follow your direction to capture the .dmp file and no file is saved.

  • Hello,

    Thank you for the update. As soon as Edge crashes then the file will be generated automatically.

    Best Wishes,
    The MS Edge Team

  • I tried the debug dia as suggested (the DebugDiagx64.msi file), but the instructions above did not relate to the software. There is a CrashHandAnalysis but when I hit ‘start analysis’ it asks for a .dmp file

  • I have the same problem (Edge Starts and crashes) since last Thursday’s (24 Aug 2017) updates. Edge opens and then crashes a few seconds later. I downloaded the debug diag- but I have no MicrosoftEdgeCP.exe as a process! I have reset the browser-What else can I try. I’m having to use Chrome as my browser. Internet Explorer tells me I have cookies blocked (I do not) - so I can’t use that either. Suggestions? I’m also having problems with outlook as my email. I may have to uninstall every update as a last resort.

  • So it appears that it is a conflict with Trusteer Endpoint protection (update downloaded on 23 Aug 2017)- does not work with the current version of MSEdge HTML 15.15063. I’ll wait until Microsoft and IBM actually talk to one another and find a resolution. You can uninstall Trusteer if you do not need it and Edge works again.

  • Microsoft Edge Team

    Changed Status

  • Hello,

    Thank you for sharing your problem and solution. We have confirmed the problem, and we are working on a solution for a future build of Edge. We are presently tracking this issue as a duplicate of an existing internal bug report. We look forward to additional feedback you may have on how we can improve Microsoft Edge.

    Best Wishes,
    The MS Edge Team

  • I have the same issues and it is very disappointing that after receiving the very long update early this morning that Edge is has been turned into an unusable application. It’s back to Internet Explorer (probably for good). I’ve wasted most of the day trying different ways to bring it back to life.
    You asked for feedback on how you can improve Edge. How about making it reliable for starters.

  • ms edge for the moment is not a reliable application for now and should be recalled. Trusteer Endpoint protection conflicts with the application not allowing the application to stay opened. But it’s not the only problem. There are other bugs as well especially with regard to settings. Changes in settings do not register.

  • best to stick to ie explorer until the rectifications are complete

  • If edge does not work, Opera is fast, reliable, intuitive and free

  • One year later and this bug is still in Edge?
    Mine keeps crashing…
    No solution presented worked.
    Solve this already…

  • Just did the April 2018 Win10 update on a backup PC yesterday. Same problem… Edge starts with an option to close all tabs and start fresh. Selected option and Edge terminates, but on restart the same option displays. If I use a URL to auto-start Edge, the website never displays in the address bar and Edge terminates in about 2 seconds…

    AMD Athlon II X4 3 Ghz processor
    8 GB RAM

    Hope this helps, Jim

  • Microsoft installed Insider Preview 17704.1000 this morning and now Edge crashes to desktop a few seconds after loading. It worked fine in the last preview build. This Edge version is a beta.

  • MS Edge is already bad but now it crashes whenever I click on links. And it’s intermittent. Looks like I’m not alone with this problem.

    Why hasn’t this been fixed already…???

  • Help. Edge crashes before I can complete typing a URL. I’ve tried 5 times in a row. Five crashes. What’s going on?

  • I’ve had the same problem and tried a few things to no avail. I finally just disabled the horrible browser.

  • I found the solution. Go to Apps and Features, find Edge, click Advanced, then click Repair and Reset. Maybe I only needed one or the other, but clicking both solved the issue.

  • Well, Richard, that seems to have worked. I still don’t like Edge but, since we aren’t given the option to uninstall it (gee, thanks Microsoft) I have disabled it. Still won’t use it though.

    Thank you

  • 3.5 hours of troubleshooting this on our end and it ended up being permissions set to this key: HKLM\SOFTWARE\Microsoft\Rpc

    We use a custom range for RPC ports to help with firewall rules and to set them via GPO, we had to change the owner to SYSTEM and define permissions to the key.

    Edge requires that this SID have read access: S-1-15-3-1024-1065365936-1281604716-3511738428-1654721687-432734479-3232135806-4053264122-3456934681

    From what I garner, that SID is used by Microsoft Edge. This is confirmed by running process monitor and you’ll see a TON of ‘ACCESS DENIED’ results when tracing process name contains edge.

  • After an apparent auto-update from MS on 12/13/18, ALL my browsers stopped working - Edge or Chrome. You click to start then Edge windows show up for 2 seconds then disappear. Chrome does not even show a window but simply dies. I ran System Recovery to revert my Windows 10 to 12/10/18. The new updates got removed - however the browser problem persists. I knew my laptop and network are good since I can still use browser from my VirtualBox LINUX installation. I spent couple of hours searching web for a solution and tried many “proposed remedies” in several threads, some of them came from MS staffers, but none worked. I was almost ready to restore to a previously saved Win10 image when I hit this thread - checking my registry (…\rpc) I found that the SYSTEM permission for the key is “Full Control” but for the specific SID mentioned above and for my own user ID, it is “Read” only. I changed both to Full Control. Boom! Chrome immediately became usable! However, Edge still does not start but at this point who cares - I have a usable browser now.

    Thanks for “System A” for providing a solution for my situation!

    MS should let people know what has been the root cause, provide working resolutions, and DO NOT push out updates that broke people’s PC/laptops.

  • AMEN BRO - I SO HATE WINDOWS. I installed linux on 2 of my machines it’s fanastic. As is OSX. But alas - I have some hardware that will only work with windows drivers

    WINDOWS SUCKS! Redo it all like Apple did for OSX.

  • they cram edge and bing down our thoats then trash edge. I can’t do any searches in the search bar because it wants to display in EDGE which doesn’t run. Can I change that to Firefox (my default browser?) why doesn’t the search window use my default browser.

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