After updates,no Edge Browser

Not reproducible Issue #13333323

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Details

Author
howard b.
Created
Aug 19, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 4 people

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Steps to reproduce

After a lengthy chat with one, microsoft support team, trying to get the Edge browser back after windows had updated on my commputer, the agent seemed to think I had a corrupted profile. He proceeded to add another profile, and still did not get the browser to work. Then disappeared and did not contact me. One of the updates I had received was associated with adobe flash. When I try to open the Edge browser, it opens for a few seconds, then dissapears
Any suggestions, I’m sure I am not the only one to experience this dilema

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    Comments and activity

    • Dave H. Aug 19, 2017 2017-08-19T21:20:18.313Z

      I am having exactly the same issue on my desk top (my Microsoft Surface works fine). Desk top is now running Version 1703 build 15063.54 (the same as my Surface) and was updated on August 18, 2017. Edge no longer works.

    • Microsoft Edge Team

      OSG V. Aug 24, 2017 2017-08-24T19:24:21.927Z

      Changed Assigned To to “Sermet I.”

    • Rona B. Aug 25, 2017 2017-08-25T14:48:50.863Z

      I am also experiencing the problem, post recent updates, that when I try to open the Edge browser it opens for a few second then disappears.

    • Sally W. Aug 25, 2017 2017-08-25T17:19:35.843Z

      My system updated earlier today and I am now experiencing the same problem of trying to open Edge browser only for it to disappear after a few seconds

    • David B. Aug 25, 2017 2017-08-25T17:32:39.097Z

      I have the same issue and no one at MS seems to think that they need to fix this!!!

    • David B. Aug 25, 2017 2017-08-25T17:37:23.697Z

      8/25/2017 5:29 AM Application Error Faulting application name: MicrosoftEdge.exe, version: 11.0.15063.447, time stamp: 0x5948acf2
      Faulting module name: EMODEL.dll, version: 11.0.15063.483, time stamp: 0x5b988a75
      Exception code: 0xc0000409
      Fault offset: 0x00000000000eaf4c
      Faulting process id: 0x2f9c
      Faulting application start time: 0x01d31d6320508415
      Faulting application path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe
      Faulting module path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\EMODEL.dll
      Report Id: b0b010e5-4e29-40f5-b688-2430594ab447
      Faulting package full name: Microsoft.MicrosoftEdge_40.15063.0.0_neutral__8wekyb3d8bbwe
      Faulting package-relative application ID: MicrosoftEdge

    • howard b. Sep 5, 2017 2017-09-05T16:31:04.917Z

      Well! I have today eventually corrected my edge browser, with one of the microsoft support agents. Why o why they could not have tried this the first time. Anyone have Trusteer Endpoint protection, protecting certain sites. Check your apps, installations and uninstall it. Once installed, trusteer will come up in your Edge browser, and bingo, you have it back. hope for everyones sake this is the cause, unless there are other little gremlins at play

    • Dave H. Sep 5, 2017 2017-09-05T17:30:56.293Z

      I too have uninstalled Trusteer Endpoint Protection today. Edge is now working!!

    • Microsoft Edge Team

      John H. Sep 26, 2017 2017-09-26T20:17:30.893Z

      Changed Status to “Not reproducible”

    • James M. Oct 14, 2017 2017-10-14T18:26:28.297Z Microsoft Edge Team

      Hello,

      Thank you for sharing your problem and solution. Please reopen this case if you have new information about this specific issue for us to investigate.

      Best Wishes,
      The MS Edge Team

    • Lynda P. Oct 18, 2017 2017-10-18T20:29:49.453Z

      Thank you I stopped Trusteer Endpoint protection and I now have my Edge back, had to use an old internet explorer to find your info. Many thanks again

    • howard b. Oct 19, 2017 2017-10-19T11:17:45.17Z

      I’m glad my comments have been of help to some. Just wish to correct my comment above. I mean un- install Trusteer endpoint from your apps. Only just noticed that error.

    • Anonymous Nov 1, 2017 2017-11-01T22:32:36.387Z

      Same issue for me, but I only started and stopped Trusteer manually, then opened Edge fine. Did not need to uninstall. Do try this first.

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