Edge will not start after 1703 update

Duplicate Issue #13368421 • See Issue #13333323

Details

Author
Darryl P.
Created
Aug 22, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Duplicates
See progress on Bug #13333323
Reports
Reported by 7 people

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Steps to reproduce

since 1703 update, Edge open with a blank page, then shuts down after 10 seconds no matter what i try to do. i have time to go to settings and attempt to choose a start page, but it still closes quickly. Please MS do a fix in a future update. For now I will use Chrome. I do not want to unstall the update that took an hour.

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    Comments and activity

    • I did go to ‘manage optional features’ and uninstalled internet explorer, then re-booted, but edge acts the same (closes without showing a start page).

    • Microsoft Edge Team

      Changed Assigned To to “James M.”

    • since 1703 update, Edge open with a blank page, then shuts down after 10 seconds no matter what i try to do. i have time to go to settings and attempt to choose a start page, but it still closes quickly.

    • I think this may be the same issue as 13333323 that I said me too on

    • Hello,

      Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge. Please test this behavior in our latest insider build 16273.

      If you still have the problem, we will need crash logs. Please download debug diag from https://www.microsoft.com/en-us/download/details.aspx?id=49924 

      1. Once installed, open debug diag and select the rule type ‘Crash’ and click Next. 
      2. Under Select Target Type, select ‘A specific process’ and click Next. 
      3. Under Select a process, please select a MicrosoftEdgeCP.exe process and click Next. 
      4. In the Advanced Configuration, please just click Next. 
      5. Lastly, in the Rule Output Location, please choose and take note of the location where the dump file will be written; click Next then click Finish. 
      6. Reproduce the crash in Edge, and open the folder location from step 5 above. Locate the file ending in .dmp; please compress/zip the .dmp file(s) and attach it to this case.

      Best Wishes,
      The MS Edge Team

    • I have uninstalled Trusteer Endpoint Protection today and now Edge is working!!

    • Microsoft Edge Team

      Changed Status to “Not reproducible”

    • Hello,

      Thank you for sharing your problem and solution. Please reopen this case if you have new information about this specific issue for us to investigate.

      Best Wishes,
      The MS Edge Team

    • Changed Status from “Not reproducible”

    • Still the same today. Someone said to remove banking security software Trusteer, but I have not tried that yet. Still just using Chrome on this laptop.

    • After uninstalling IBM Trusteer rapport, Edge is now working.

    • Microsoft Edge Team

      Changed Assigned To to “Steven K.”

      Changed Status to “Duplicate”

    • Hello all,

      Thank you to everyone posting help for this issue.  I believe this is a duplicate of 13333323

      https://developer.microsoft.com/en-us/microsoft-edge/platform/issues/13333323/

      @Darryl, if you do have IBM Trusteer rapport, then I believe this is the issue.

      I am going to duplicate this bug report to the other open issue that is in progress.

      Re-open this case if you believe this is unique,

      Appreciate the support,

      The MS Edge Team

    • This bug has marked as duplicate. Please follow the parent issue to get new updates.

    • i see people say to uninstall trusteer but that is the software my bank wants me to use to use online banking and be protected so I would rather not uninstall it …they worked fine together before the update …is there anything else I can try instead ??

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