Edge Opens on secondary display when there is none

Issue #13482252 • Assigned to Steven K.

Details

Author
Todd C.
Created
Aug 28, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
11
Reports
Reported by 1 person

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Steps to reproduce

When using Microsoft Edge on Windows 10 Creators Update, if I have 1 extra display monitor plugged into my laptop and place Edge on the second display, then close Edge. Now, when I unplug the monitor, Edge still thinks it should be on the nonexistent second monitor and therefore, it is not visible on the screen. This happens after the PC is rebooted, shut down for hours and turned back on, etc… The only way to get Edge back is to plug a 2nd monitor in and drag it over to the main screen of the laptop before closing it. This is very odd given that the browser attempts to go onto a non-existent object even after the system knows it is not existent.

Windows Version: Version 10.0.15063

Attachments

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Steven K.”

  • Hi Todd,

    Will you send me a dxdiag report?  I want to get more details on your graphics environment.  Are you using a docking station?

    Also, I wanted to let you know about a work around.  If you alt-tab to a running application or window, you can then use the Win + the left or right arrow key to move the window around and even from display to display.  To move from one display, even hidden displays, to another it usually takes two Win + arrow key to cross the display boundary.  Win + up/down arrow is nice for minimizing and maximizing windows.

    Appreciate the support,

    Steve

    To run a DxDiag report follow the steps below:

    1.        
         If you are running Windows Vista or higher go to your task bar.
    1.        
         Click on, "Start Button".
    1.        
         Click on, "Run".
    1.        
         In the pop-up window enter DxDiag and hit ok.
    1.        
         The DirectX Diagnostic Tool pop-up window should appear.
    1.        
         Click on, "Save all information".
    1.        
         Save As" window should be present.
    1.        
         Click on, “Save” (The file should be saved to your
      desktop as DxDiag.txt)
    1.        
         Exit the DirectX Diagnostic Tool.

     

    Then upload and attach the
    saved output file to this post.

  • Thank you Steven, your workaround works. I forgot about the Win+arrows combo. You will notice that I am using my nVidia GTX960M as my render which has actually improved most Microsoft application performance. For example, I develop using Visual Studio 2015 which would crash my display driver a lot (despite using the latest driver supplied by my PC’s manufacturer) for my intel display device. Changing to force nVidia to render actually resolved this issue and made an overall smoother user experience. It’s nice to be using Edge again as I otherwise love the browser which is why I’m here. It is by far the most performant browser on the market right now. In fact, it even renders pages fast where we thought there were development or network problems causing the issue. Edge makes me happy to use a browser again which has been a long time since I’ve felt that so kudos.

  • Anytime, that is what we are here for, and I have seen title bars for windows just above where I could grab them and that is when I figured out that trick.  :)

    Agreed.  a significant part of a computer’s performance is its ability to render quickly and good graphics card makes the computer speedy.

    Appreciate the comments about Edge.  Another key item for me with Edge is the security.  I like that it was rebuilt and features added back slowly specifically with security in mind.  Some growing pains but worth it in the end.

    Let me review the dxdiag and see if I can find anything.

    Steve

  • Didn’t see anything that would cause this issue.  Seems your mouse driver updater is crashing sometimes: EvoDriverUpdateService.exe

    Would you mind taking a screenshot of how you normally arrange your monitors?  I.e. when you have the external connected?  I have attached an example of the screen I am interested in.  Also, what is the type of external monitor are you using?

  • Sure, I attached a full screenshot with the settings and actually the page up too. Thanks for the heads up on the driver updater, hadn’t noticed that! You’re right about the security, I noticed this when I saw the talk on this paper: https://cseweb.ucsd.edu/~dkohlbre/papers/subnormal.pdf You guys might like it if you haven’t seen it already. Basically, Chrome, Firefox, and Safari all had the issue but Edge was safe from the get-go.

    Anyways, the monitor is a hp 22cwa and it’s plugged into the HDMI port. It is arranged as my left secondary monitor and I will often drag Edge onto it like I am right now.

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