Tab freezes when copying text on new YouTube site

Issue #13529663 • Assigned to Sermet I.

Details

Author
Wesley ..
Created
Aug 30, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
15.15063
Reports
Reported by 6 people

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Steps to reproduce

  1. Visit the YouTube website: http://www.youtube.com/

  2. Click to watch any vídeo;

  3. While the video plays, select the title or description of the video and copy (CTRL + C);

The browser tab will freeze and the page will refresh automatically. The selected content will not be copied to the clipboard.
This error began with the implementation of YouTube’s new graphical interface.

Attachments

2 attachments

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

  • Hello,

    Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge. Please update this case when you can provide more details, such as video capture and run dxdiag (Windows key + r and type dxdiag, enter, then click Save all Information) and attach the txt file. You do not describe a crash, so no crash report needed.

    Best Wishes,
    The MS Edge Team

  • I have the same issue. F12 developer tools shows

    Unable to get property ‘handleEvent’ of undefined or null reference
    desktop_polymer.js (172,403)

  • I figure out what is wrong. Remove getthemall extension will fix the problem

  • Microsoft Edge Team

    Changed Assigned To to “Sermet I.”

  • I can confirm this issue too. The problem only occurs on YouTube (not on other websites such as Vimeo for example) and only seems to be since the new YouTube website design was implemented.

    To reproduce:

    1. Go to https://www.youtube.com/watch?v=1mkUp1V3ys0 (happens intermittently with other YouTube video’s as well)

    2. Highlight ‘M83 - Oblivion’ in the video title

    3. Copy the text (Either Right-Click > Copy, or CTRL + C)

    4. The video and the page freezes for a second, then it crashes and reloads the page. Nothing is copied to the clipboard. It happens in InPrivate mode too (so with uBlock Origin not running).

    Video here:
    https://1drv.ms/v/s!AsdS477-P5H5gQksCfawVdjPjeOF

    1. The following crash report is recorded in Windows Reliability Monitor:

    Source
    Microsoft Edge

    Summary
    Stopped working

    Description
    Faulting Application Path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe

    Problem signature
    Problem Event Name: MoAppCrash
    Package Full Name: Microsoft.MicrosoftEdge_40.15063.0.0_neutral__8wekyb3d8bbwe
    Application Name: praid:ContentProcess
    Application Version: 11.0.15063.483
    Application Timestamp: 595f2577
    Fault Module Name: edgehtml.dll
    Fault Module Version: 11.0.15063.540
    Fault Module Timestamp: b73979ce
    Exception Code: c0000005
    Exception Offset: 0000000000697384
    OS Version: 10.0.15063.2.0.0.256.48
    Locale ID: 2057


    Windows 10 Pro - 15063.540
    Microsoft Edge - 40.15063.0.0
    Microsoft EdgeHTML - 15.15063
    Graphics - Intel Iris Graphics 6100

  • Further to the above post where I said "The problem only occurs on YouTube", I’ve just remembered that Pornhub also started crashing regularly over the past few weeks as well. I don’t think the issues are related as those crashes happen without user action (rather than when copying test) and also the ‘Fault Module Name’ is EdgeContent.dll rather than edgehtml.dll like this issue. However here are the Pornhub crash details as well, just in case the two issues are somehow linked.

    Source
    Microsoft Edge

    Summary
    Stopped working

    Description
    Faulting Application Path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe

    Problem signature
    Problem Event Name: MoBEX
    Package Full Name: Microsoft.MicrosoftEdge_40.15063.0.0_neutral__8wekyb3d8bbwe
    Application Name: praid:ContentProcess
    Application Version: 11.0.15063.483
    Application Timestamp: 595f2577
    Fault Module Name: EdgeContent.dll
    Fault Module Version: 11.0.15063.540
    Fault Module Timestamp: 62a3e2bf
    Exception Offset: 0000000000068441
    Exception Code: c0000409
    Exception Data: 0000000000000007
    OS Version: 10.0.15063.2.0.0.256.48
    Locale ID: 2057

  • I have this bug. Reproduces every time. Win 10 Pro, latest updates. No Edge addons (as far as I know; the Extensions panel shows none).

  • I am also having the same issue.

  • Same issue here. Any solution?

  • Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.15063.608, time stamp: 0x59ae240c
    Faulting module name: edgehtml.dll, version: 11.0.15063.608, time stamp: 0x5ff6c763
    Exception code: 0xc0000005
    Fault offset: 0x00000000006addc2
    Faulting process id: 0x3494
    Faulting application start time: 0x01d3375cec46c650
    Faulting application path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\edgehtml.dll
    Report Id: 334d1ea8-78a2-4752-abdd-11f413850050
    Faulting package full name: Microsoft.MicrosoftEdge_40.15063.0.0_neutral__8wekyb3d8bbwe
    Faulting package-relative application ID: ContentProcess


    Source
    Microsoft Edge

    Summary
    Stopped working

    Date
    ‎27/‎9/‎2017 3:12 PM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe

    Problem signature
    Problem Event Name: MoAppCrash
    Package Full Name: Microsoft.MicrosoftEdge_40.15063.0.0_neutral__8wekyb3d8bbwe
    Application Name: praid:ContentProcess
    Application Version: 11.0.15063.608
    Application Timestamp: 59ae240c
    Fault Module Name: edgehtml.dll
    Fault Module Version: 11.0.15063.608
    Fault Module Timestamp: 5ff6c763
    Exception Code: c0000005
    Exception Offset: 00000000006addc2
    OS Version: 10.0.15063.2.0.0.256.48
    Locale ID: 15369
    Additional Information 1: 12e2
    Additional Information 2: 12e27d7723cc6b7e3a71fe57812e641c
    Additional Information 3: 7d49
    Additional Information 4: 7d4943b46ab542ae368f106da0f15828

    Extra information about the problem
    Bucket ID: 0c3d68c730695ad3b80391754bb68168 (133548392809)

  • In addition, the loading speed of youtube is quite slow compared to other browser.

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