BankID authentication failes when signing for debit and creditcards

Issue #13573984 • Assigned to Steven K.

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Details

Author
Emil C.
Created
Sep 4, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 2 people

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Steps to reproduce

Norwegian online stores uses the Norwegian standard for authentication, called BankID.
BankID is used as authentication, verifying the customers ID and adding an extra security layer while using debit and credit cards online.
Authenticating debit and credit cards on different online stores with BankID in Edge failes and returns an error, however in Internet Explorer it works fine.

Steps to reproduce:

  1. Go ta a Norwegian online-store
  2. Select merchandise
  3. Check out
  4. Enter debit or credit card information
  5. Sign with BankID

Last step failes, returning the BankID error code BID-5000 (a general error code which may include communcation error towards merchant)

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    Comments and activity

    • Scott L. Sep 11, 2017 2017-09-11T20:50:50.947Z Microsoft Edge Team

      Thanks for filing this bug! Unfortunately, in it’s currently form, it’s not actionable since we do not have a BankID to test with. While we look into seeing if we can find someone on the team with one, would you mind providing us with a bit more information such as the websites that you’ve tried checking out on? Thanks!

    • Microsoft Edge Team

      Steven K. Sep 13, 2017 2017-09-13T16:08:38.923Z

      Changed Assigned To to “Steven K.”

    • Henrik W. Sep 22, 2017 2017-09-22T18:31:41.507Z

      The problem is not solved. BankID can successfully log into the Bank, but the payment on websites throws the code “BID-5000” with message. "Try again later, if the problem persist contact your bankID provider". The providers in my case "DNB", “Scandiabanken” and “Norwegian” only has one solution. Switch to another browser. In Internet Explorer, chrome and Firefox the Signing with BankID works without issues.

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