Edge closes shortly after it's started Exception code: 0xc0000409

Duplicate Issue #13792777 • See Issue #12304958

Details

Author
Adam S.
Created
Sep 16, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Duplicates
See progress on Bug #12304958
Reports
Reported by 1 person

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Steps to reproduce

Every time I open Edge it stays open for just a few seconds and then closes down automatically. This is the log from the Event viewer:

Faulting application name: MicrosoftEdge.exe, version: 11.0.14393.1715, time stamp: 0x59b0d2d1
Faulting module name: eModel.dll, version: 11.0.14393.1715, time stamp: 0x59b0d2c5
Exception code: 0xc0000409
Fault offset: 0x00000000000d47f0
Faulting process id: 0x1680
Faulting application start time: 0x01d32f030bf3dcd8
Faulting application path: C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe
Faulting module path: C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\eModel.dll
Report Id: 7b0db0cb-8180-427d-bb8e-964917c7aa28
Faulting package full name: Microsoft.MicrosoftEdge_38.14393.1066.0_neutral__8wekyb3d8bbwe
Faulting package-relative application ID: MicrosoftEdge

I’ve tried deleting all the files and folders in
C:\Users%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe
I’ve tried the powershell command to register Edge again
Tried restarting after doing both and it still won’t open

Also, not entirely sure if it’s related or not, but the Windows Store thinks I’m offline when I’m not. At the bottom of the screen it says Code: 0x80072EE7. Internet Explorer is working fine.

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Steven K.”

    • Hi Adam,

       

      I believe this is a duplicate bug
      report.  Can you review the following bug report and let me know if it is your
      issue and if the fix works for you?

       

      https://developer.microsoft.com/en-us/microsoft-edge/platform/issues/13779603/

       

      Run this command in an administrator
      powershell to see if the issue I referred to above is the same issue:

       

      Get-Acl
      HKLM:\System\CurrentControlSet\Services\Tcpip\Parameters | Format-List

       

      You
      are having the issue if you DO NOT have the following entries in the output of
      the Get-Acl command.

       
             APPLICATION PACKAGE AUTHORITY\ALL APPLICATION
      PACKAGES Allow  ReadKey

       
             APPLICATION PACKAGE AUTHORITY\Your Internet
      connection Allow  ReadKey

       
             APPLICATION PACKAGE AUTHORITY\Your Internet
      connection, including incoming connections from the Internet

       

      Thanks,

       

      Steve

    • Yes, thank you, issue is resolved. The regfix.zip file on the link provided solved the problem.

    • Microsoft Edge Team

      Changed Status to “Duplicate”

    • This bug has marked as duplicate. Please follow the parent issue to get new updates.

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